Microsoft Dynamics 365 vs. QuickBooks Online Advanced

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365
Score 8.0 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
QuickBooks Online Advanced
Score 8.3 out of 10
N/A
QuickBooks Online Advanced is a SaaS-based accounting software designed to scale with growing businesses. It includes the functionalities of QuickBooks Online, as well as more robust business analytics, customization, and resource management.N/A
Pricing
Microsoft Dynamics 365QuickBooks Online Advanced
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365QuickBooks Online Advanced
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics 365QuickBooks Online Advanced
Considered Both Products
Microsoft Dynamics 365

No answer on this topic

QuickBooks Online Advanced
Chose QuickBooks Online Advanced
Microsoft Dynamics is very difficult to use in comparison to QuickBooks. The transaction level visibility is poor and the reporting capabilities are subpar.
Chose QuickBooks Online Advanced
Accounting, bank management, and expense management are long-time normed and standardized processes. So we did expect very little difference, and very little effort to swap between these software suites. We were surprised that there are much more differences. These deviations …
Chose QuickBooks Online Advanced
QuickBooks Online Advanced was not only less expensive--both for ongoing usage and for data migration--but also provided better ease of use and synchronization with third-party apps.
Features
Microsoft Dynamics 365QuickBooks Online Advanced
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365
7.7
84 Ratings
2% below category average
QuickBooks Online Advanced
-
Ratings
Customer data management / contact management7.981 Ratings00 Ratings
Workflow management7.980 Ratings00 Ratings
Territory management7.160 Ratings00 Ratings
Opportunity management7.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.979 Ratings00 Ratings
Contract management7.961 Ratings00 Ratings
Quote & order management7.458 Ratings00 Ratings
Interaction tracking8.171 Ratings00 Ratings
Channel / partner relationship management7.362 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365
8.0
68 Ratings
4% above category average
QuickBooks Online Advanced
-
Ratings
Case management7.863 Ratings00 Ratings
Call center management7.850 Ratings00 Ratings
Help desk management8.557 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365
7.8
78 Ratings
1% above category average
QuickBooks Online Advanced
-
Ratings
Lead management7.672 Ratings00 Ratings
Email marketing8.171 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
QuickBooks Online Advanced
-
Ratings
Task management8.171 Ratings00 Ratings
Billing and invoicing management8.054 Ratings00 Ratings
Reporting8.065 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
7.6
77 Ratings
1% below category average
QuickBooks Online Advanced
-
Ratings
Forecasting7.667 Ratings00 Ratings
Pipeline visualization7.773 Ratings00 Ratings
Customizable reports7.476 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365
7.7
80 Ratings
0% above category average
QuickBooks Online Advanced
7.9
96 Ratings
4% above category average
Custom fields7.678 Ratings00 Ratings
Custom objects7.572 Ratings00 Ratings
Scripting environment7.956 Ratings00 Ratings
API for custom integration7.861 Ratings7.679 Ratings
Plug-ins00 Ratings8.284 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365
8.8
75 Ratings
5% above category average
QuickBooks Online Advanced
8.0
172 Ratings
3% below category average
Single sign-on capability8.869 Ratings8.1150 Ratings
Role-based user permissions8.770 Ratings8.0168 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365
7.7
44 Ratings
3% above category average
QuickBooks Online Advanced
-
Ratings
Social data7.843 Ratings00 Ratings
Social engagement7.643 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365
7.2
65 Ratings
4% below category average
QuickBooks Online Advanced
-
Ratings
Marketing automation7.665 Ratings00 Ratings
Compensation management6.834 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365
6.8
56 Ratings
11% below category average
QuickBooks Online Advanced
-
Ratings
Mobile access6.856 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
QuickBooks Online Advanced
7.9
185 Ratings
1% above category average
Dashboards00 Ratings8.2174 Ratings
Standard reports00 Ratings8.2184 Ratings
Custom reports00 Ratings7.2176 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
QuickBooks Online Advanced
8.2
189 Ratings
7% above category average
Accounts payable00 Ratings8.5183 Ratings
Accounts receivable00 Ratings8.4178 Ratings
Cash management00 Ratings8.2159 Ratings
Bank reconciliation00 Ratings8.8181 Ratings
Expense management00 Ratings8.0168 Ratings
Time tracking00 Ratings7.092 Ratings
Multi-currency support00 Ratings8.246 Ratings
Multi-division support00 Ratings7.681 Ratings
Regulations compliance00 Ratings8.185 Ratings
Electronic tax filing00 Ratings8.9104 Ratings
Self-service portal00 Ratings7.5102 Ratings
Primary and Secondary Ledgers00 Ratings8.778 Ratings
Intercompany Accounting00 Ratings8.278 Ratings
Journals and Reconciliations00 Ratings8.0164 Ratings
Enterprise Accounting00 Ratings7.969 Ratings
Configurable Accounting00 Ratings8.389 Ratings
Centralized Rules Framework00 Ratings8.667 Ratings
Standardized Processes00 Ratings8.1125 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
QuickBooks Online Advanced
7.0
75 Ratings
4% below category average
Inventory tracking00 Ratings7.075 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
QuickBooks Online Advanced
7.3
127 Ratings
2% below category average
Pricing00 Ratings7.491 Ratings
Order entry00 Ratings6.785 Ratings
Credit card processing00 Ratings7.8111 Ratings
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Microsoft Dynamics 365QuickBooks Online Advanced
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User Ratings
Microsoft Dynamics 365QuickBooks Online Advanced
Likelihood to Recommend
7.6
(103 ratings)
8.4
(186 ratings)
Likelihood to Renew
8.0
(20 ratings)
8.4
(14 ratings)
Usability
7.6
(33 ratings)
6.9
(7 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.6
(2 ratings)
Support Rating
8.0
(11 ratings)
-
(0 ratings)
Online Training
7.5
(2 ratings)
9.0
(2 ratings)
Implementation Rating
9.2
(4 ratings)
4.2
(5 ratings)
Configurability
-
(0 ratings)
8.0
(2 ratings)
Contract Terms and Pricing Model
3.8
(3 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.6
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Microsoft Dynamics 365QuickBooks Online Advanced
Likelihood to Recommend
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
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Intuit
Smaller businesses that need affordable accounting software that many people are used to should look at Quickbooks. QuickBooks makes it easier for people to access your books from multiple locations. If cost is an issue, QuickBooks is very affordable, given you do not need to install and maintain a server.
Read full review
Pros
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Intuit
  • It allows us to link to bank accounts in order to get up-to-date, real-time information, which is so important in today's lightning speed work world.
  • The "canned" reports are excellent and allow for extreme customization also. This makes them very helpful to both me and my clients.
  • The user interface for QuickBooks Online Advanced is easy to navigate and is intuitive for novices. The screens are well laid out and have cohesiveness on each screen to match tasks with others that match up well.
Read full review
Cons
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
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Intuit
  • Proper advice in QuickBooks Online Pro for the usage if QuickBooks Online Advanced will be more efficient.
  • More features and space in the app for organization of the self-created workflows.
  • The stability of QuickBooks Online Advanced can still be better.
  • There are still file-size issues and limitations on transactions and attributes of transactions.
Read full review
Likelihood to Renew
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Intuit
It has become second nature to use Quick Books at the company. If you need a report you log in and pull the report. It helps expedite reconciliation of bank accounts, the automation of most tasks make it easy to get mundane tasks completed quickly.
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Usability
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Intuit
QuickBooks Online Advanced is highly usable and intuitive for most day-to-day financial tasks. Its interface is clear, and core functions such as invoicing, reconciliation, and reporting are easy to perform. While some advanced features like report customization or integrations can be less straightforward, overall the platform offers a smooth and efficient user experience.
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Reliability and Availability
Microsoft
No answers on this topic
Intuit
In the 5 years I have been using it, I cannot recall there ever having been an outage or not being able to access the system. Sure, there are issues with internet speeds sometimes that are unrelated to Intuit but it is a very reliable system.
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Performance
Microsoft
No answers on this topic
Intuit
Since we do not integrate the software with other systems, I do not have any issues with speed related to that. Pages tend to load pretty quickly, but there are times when reports or other pages take a little longer to load than usual. It is not an overly frustrating amount of time, though, and it happens infrequently.
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Support Rating
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Intuit
No answers on this topic
Online Training
Microsoft
No answers on this topic
Intuit
The online training is good enough.
Read full review
Implementation Rating
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Intuit
I did not participate in this part particularly much. The implementation was simple and easy to perform. There were not any major issues that arose during the process. QuickBooks has made the processes pretty streamless and I believe they had anticipated many difficulties ahead of time. This was easy enough
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Alternatives Considered
Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Intuit
QuickBooks Online Advanced isn’t as robust as Netsuite or Sage, but it is generally a great choice for most businesses. This software will meet or exceed the needs of most companies, and should be the first part of your accounting software decision. I would even reach out to a QuickBooks Online Advanced expert to ensure you need to step up to Sage or Netsuite before doing so on your own.
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Contract Terms and Pricing Model
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Intuit
No answers on this topic
Scalability
Microsoft
No answers on this topic
Intuit
Software is very flexible
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Professional Services
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Intuit
No answers on this topic
Return on Investment
Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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Intuit
  • QBOA has shown my clients the increase and decrease of my monthly income activity
  • I am able to project my income and spending more easily
  • The P&L reports has shown me a lot and by customizing to focus on my income and expenses has allowed me to better budget
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ScreenShots