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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    QuickBooks Online Advanced

    Score8.2 out of 10
    N/AQuickBooks Online Advanced is a SaaS-based accounting software designed to scale with growing businesses. It includes the functionalities of QuickBooks Online, as well as more robust business analytics, customization, and resource management.N/A
    Pricing
    Microsoft Dynamics 365QuickBooks Online Advanced
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365QuickBooks Online Advanced
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365QuickBooks Online Advanced
    Considered Both Products
    Microsoft
    No answer on this topic
    Intuit
    Chose QuickBooks Online Advanced
    Microsoft Dynamics is very difficult to use in comparison to QuickBooks. The transaction level visibility is poor and the reporting capabilities are subpar.
    Incentivized
    Chose QuickBooks Online Advanced
    Accounting, bank management, and expense management are long-time normed and standardized processes. So we did expect very little difference, and very little effort to swap between these software suites. We were surprised that there are much more differences. These deviations …
    Incentivized
    Chose QuickBooks Online Advanced
    QuickBooks Online Advanced was not only less expensive--both for ongoing usage and for data migration--but also provided better ease of use and synchronization with third-party apps.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    92%
    Would buy again
    154 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    89%
    Delivers good value for the price
    138 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    93%
    Happy with the feature set
    157 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    91%
    Lived up to sales and marketing promises
    127 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    88%
    Implementation went as expected
    135 Answers
    Features
    Microsoft Dynamics 365QuickBooks Online Advanced
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    QuickBooks Online Advanced
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    QuickBooks Online Advanced
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    QuickBooks Online Advanced
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    QuickBooks Online Advanced
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    QuickBooks Online Advanced
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    QuickBooks Online Advanced
    7.9
    118 Ratings
    4% above category average
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings7.797 Ratings
    Plug-ins00 Ratings8.0103 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    QuickBooks Online Advanced
    8.4
    212 Ratings
    3% above category average
    Single sign-on capability8.869 Ratings8.4186 Ratings
    Role-based user permissions8.770 Ratings8.3208 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    QuickBooks Online Advanced
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    QuickBooks Online Advanced
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    QuickBooks Online Advanced
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online Advanced
    8.2
    227 Ratings
    5% above category average
    Dashboards00 Ratings8.3214 Ratings
    Standard reports00 Ratings8.5227 Ratings
    Custom reports00 Ratings7.7218 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online Advanced
    8.2
    235 Ratings
    7% above category average
    Accounts payable00 Ratings8.4221 Ratings
    Accounts receivable00 Ratings8.5221 Ratings
    Cash management00 Ratings8.5195 Ratings
    Bank reconciliation00 Ratings9.1225 Ratings
    Expense management00 Ratings8.5207 Ratings
    Time tracking00 Ratings7.7111 Ratings
    Multi-currency support00 Ratings6.557 Ratings
    Multi-division support00 Ratings7.297 Ratings
    Regulations compliance00 Ratings8.3104 Ratings
    Electronic tax filing00 Ratings8.8127 Ratings
    Self-service portal00 Ratings7.9122 Ratings
    Primary and Secondary Ledgers00 Ratings8.298 Ratings
    Intercompany Accounting00 Ratings8.0100 Ratings
    Journals and Reconciliations00 Ratings8.4201 Ratings
    Enterprise Accounting00 Ratings7.989 Ratings
    Configurable Accounting00 Ratings8.4112 Ratings
    Centralized Rules Framework00 Ratings8.887 Ratings
    Standardized Processes00 Ratings8.4153 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online Advanced
    6.2
    91 Ratings
    16% below category average
    Inventory tracking00 Ratings6.291 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and QuickBooks Online Advanced
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online Advanced
    6.8
    152 Ratings
    8% below category average
    Pricing00 Ratings6.8111 Ratings
    Order entry00 Ratings6.5100 Ratings
    Credit card processing00 Ratings7.2131 Ratings
    Best Alternatives
    Microsoft Dynamics 365QuickBooks Online Advanced
    Small Businesses
    Salesflare
    Score10 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365QuickBooks Online Advanced
    Likelihood to Recommend
    7.9
    (104 ratings)
    7.9
    (237 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.7
    (21 ratings)
    Usability
    7.8
    (34 ratings)
    8.4
    (16 ratings)
    Availability
    -
    (0 ratings)
    8.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    8.0
    (11 ratings)
    -
    (0 ratings)
    Online Training
    7.5
    (2 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    7.4
    (10 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (5 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.2
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    9.7
    (3 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.2
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    User Testimonials
    Microsoft Dynamics 365QuickBooks Online Advanced
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Intuit
    Well suited for a larger company with many classes that need to be differentiated. It is relatively intuitive to use, whether you have used other versions of QuickBooks, or any other accounting software. Easy to dig into your accounts from wither the Balance Sheet or the Profit and Loss when trying to analyze performance.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Intuit
    • Budgeting is easy to input. Our entities have multiple departments, so using classes to separate and report the results of each department is important.
    • Reports are easy to customize to provide meaningful data to the board and department managers.
    • QuickBooks Online Advanced has a large market share of accounting software in use, so it is relatively easy to find new employees with prior experience with QuickBooks Online Advanced.
    • Able to open both entities at the same time, which is helpful due to the number of transactions between the two entities.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Intuit
    • Continued growth around AI usage and tool.
    • There are still some reporting gaps that make setting up custom reports not absolutely top-tier.
    • There can be a lot of UI clutter as different features keep getting turned on. Can become harder to navigate.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Intuit
    It has become second nature to use Quick Books at the company. If you need a report you log in and pull the report. It helps expedite reconciliation of bank accounts, the automation of most tasks make it easy to get mundane tasks completed quickly.
    Incentivized
    Read full review
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Intuit
    QuickBooks Online Advanced is highly usable and intuitive for most day-to-day financial tasks. Its interface is clear, and core functions such as invoicing, reconciliation, and reporting are easy to perform. While some advanced features like report customization or integrations can be less straightforward, overall the platform offers a smooth and efficient user experience.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    Intuit
    In the 5 years I have been using it, I cannot recall there ever having been an outage or not being able to access the system. Sure, there are issues with internet speeds sometimes that are unrelated to Intuit but it is a very reliable system.
    Incentivized
    Read full review
    Performance
    Microsoft
    No answers on this topic
    Intuit
    Since we do not integrate the software with other systems, I do not have any issues with speed related to that. Pages tend to load pretty quickly, but there are times when reports or other pages take a little longer to load than usual. It is not an overly frustrating amount of time, though, and it happens infrequently.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Intuit
    No answers on this topic
    Online Training
    Microsoft
    No answers on this topic
    Intuit
    The online training is good enough.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Intuit
    I did not participate in this part particularly much. The implementation was simple and easy to perform. There were not any major issues that arose during the process. QuickBooks has made the processes pretty streamless and I believe they had anticipated many difficulties ahead of time. This was easy enough
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Intuit
    QBO is great because it does accounting very well, and it can integrate well with everything. I appreciate that it has third-party integrations with many other software companies, so we can focus on doing our accounting through QuickBooks while adding other software as needed through those integrations.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Intuit
    No answers on this topic
    Scalability
    Microsoft
    No answers on this topic
    Intuit
    Software is very flexible
    Incentivized
    Read full review
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Intuit
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    Intuit
    • Spreadsheet sync reduces manual data entry significantly. Exporting data into my customized Excel workbook that has complex formulas and macros for automating makes uploading changes and reconfiguring easy and convenient, saving a lot of time.
    • Automating AP approval has reduced lost paper copies, improved internal controls, and reduced audit findings.
    • Having banking connections has improved cash flow management, streamlined credit card expenses and reconciliation. I have found that utilizing it for my primary operating account actually makes things more difficult and can easily double-post payments, so I avoid using it on the checking account. It has been well for the credit card account, though.
    Incentivized
    Read full review
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