What users are saying about
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Top Rated
756 Ratings
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Top Rated
530 Ratings

Microsoft Dynamics 365

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Top Rated
756 Ratings
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Score 7.7 out of 100

Xero

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Top Rated
530 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1 feature set: Customization
  • Xero ranks higher in 1 feature set: Security

Sales Force Automation

8.6

Microsoft Dynamics 365

86%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features

Customer data management / contact management

8.2
82%
70 Ratings
N/A
0 Ratings

Workflow management

8.0
80%
68 Ratings
N/A
0 Ratings

Territory management

8.3
83%
52 Ratings
N/A
0 Ratings

Opportunity management

9.0
90%
64 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
67 Ratings
N/A
0 Ratings

Contract management

8.4
84%
53 Ratings
N/A
0 Ratings

Quote & order management

9.0
90%
49 Ratings
N/A
0 Ratings

Interaction tracking

8.7
87%
61 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.6
86%
52 Ratings
N/A
0 Ratings

Customer Service & Support

7.8

Microsoft Dynamics 365

78%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Case management

7.9
79%
52 Ratings
N/A
0 Ratings

Call center management

8.2
82%
45 Ratings
N/A
0 Ratings

Help desk management

7.3
73%
50 Ratings
N/A
0 Ratings

Marketing Automation

8.2

Microsoft Dynamics 365

82%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Lead management

8.9
89%
62 Ratings
N/A
0 Ratings

Email marketing

7.5
75%
63 Ratings
N/A
0 Ratings

CRM Project Management

8.4

Microsoft Dynamics 365

84%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Task management

8.4
84%
60 Ratings
N/A
0 Ratings

Billing and invoicing management

8.5
85%
45 Ratings
N/A
0 Ratings

Reporting

8.3
83%
54 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.6

Microsoft Dynamics 365

86%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Forecasting

9.0
90%
56 Ratings
N/A
0 Ratings

Pipeline visualization

8.1
81%
62 Ratings
N/A
0 Ratings

Customizable reports

8.8
88%
65 Ratings
N/A
0 Ratings

Customization

8.0

Microsoft Dynamics 365

80%
7.7

Xero

77%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 4/5 features

Custom fields

8.3
83%
67 Ratings
N/A
0 Ratings

Custom objects

8.0
80%
62 Ratings
N/A
0 Ratings

Scripting environment

7.9
79%
49 Ratings
N/A
0 Ratings

API for custom integration

7.9
79%
53 Ratings
7.3
73%
78 Ratings

Plug-ins

N/A
0 Ratings
8.1
81%
85 Ratings

Security

8.5

Microsoft Dynamics 365

85%
8.6

Xero

86%
Xero ranks higher in 2/2 features

Single sign-on capability

8.7
87%
57 Ratings
8.7
87%
72 Ratings

Role-based user permissions

8.3
83%
58 Ratings
8.4
84%
114 Ratings

Social CRM

8.2

Microsoft Dynamics 365

82%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Social data

8.2
82%
37 Ratings
N/A
0 Ratings

Social engagement

8.1
81%
38 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

Microsoft Dynamics 365

84%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Marketing automation

8.6
86%
57 Ratings
N/A
0 Ratings

Compensation management

8.3
83%
30 Ratings
N/A
0 Ratings

Platform

8.2

Microsoft Dynamics 365

82%

Xero

Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features

Mobile access

8.2
82%
49 Ratings
N/A
0 Ratings

Payroll Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

Xero

83%
Xero ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
8.2
82%
64 Ratings

Benefit plan administration

N/A
0 Ratings
8.2
82%
23 Ratings

Direct deposit files

N/A
0 Ratings
8.9
89%
49 Ratings

Salary revision and increment management

N/A
0 Ratings
8.8
88%
41 Ratings

Reimbursement management

N/A
0 Ratings
7.6
76%
54 Ratings

Reporting & Analytics

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.2

Xero

82%
Xero ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
8.0
80%
129 Ratings

Standard reports

N/A
0 Ratings
8.7
87%
132 Ratings

Custom reports

N/A
0 Ratings
7.9
79%
121 Ratings

General Ledger and Configurable Accounting

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

Xero

80%
Xero ranks higher in 21/21 features

Accounts payable

N/A
0 Ratings
8.7
87%
130 Ratings

Accounts receivable

N/A
0 Ratings
8.7
87%
131 Ratings

Cash management

N/A
0 Ratings
8.1
81%
121 Ratings

Bank reconciliation

N/A
0 Ratings
8.9
89%
137 Ratings

Expense management

N/A
0 Ratings
8.1
81%
125 Ratings

Time tracking

N/A
0 Ratings
6.9
69%
42 Ratings

Fixed asset management

N/A
0 Ratings
7.2
72%
86 Ratings

Multi-currency support

N/A
0 Ratings
8.2
82%
82 Ratings

Multi-division support

N/A
0 Ratings
7.5
75%
74 Ratings

Regulations compliance

N/A
0 Ratings
8.3
83%
67 Ratings

Electronic tax filing

N/A
0 Ratings
8.3
83%
65 Ratings

Self-service portal

N/A
0 Ratings
7.8
78%
80 Ratings

Global Financial Support

N/A
0 Ratings
8.1
81%
36 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
7.8
78%
34 Ratings

Intercompany Accounting

N/A
0 Ratings
7.4
74%
40 Ratings

Localizations

N/A
0 Ratings
8.2
82%
40 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.7
87%
89 Ratings

Enterprise Accounting

N/A
0 Ratings
7.4
74%
33 Ratings

Configurable Accounting

N/A
0 Ratings
8.3
83%
59 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.0
80%
33 Ratings

Standardized Processes

N/A
0 Ratings
8.4
84%
59 Ratings

Inventory Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
6.8

Xero

68%
Xero ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
6.1
61%
60 Ratings

Automatic reordering

N/A
0 Ratings
7.0
70%
24 Ratings

Location management

N/A
0 Ratings
7.7
77%
29 Ratings

Manufacturing module

N/A
0 Ratings
6.3
63%
16 Ratings

Order Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
7.7

Xero

77%
Xero ranks higher in 7/7 features

Pricing

N/A
0 Ratings
7.3
73%
61 Ratings

Order entry

N/A
0 Ratings
7.8
78%
56 Ratings

Credit card processing

N/A
0 Ratings
8.6
86%
57 Ratings

Cost of goods sold

N/A
0 Ratings
8.1
81%
65 Ratings

Order Orchestration

N/A
0 Ratings
7.3
73%
21 Ratings

End-to-end order visibility

N/A
0 Ratings
7.4
74%
24 Ratings

Order exception Resolution

N/A
0 Ratings
7.4
74%
17 Ratings

Attribute Ratings

  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) is rated higher in 1 area: Support Rating
  • Xero is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Online Training
  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) and Xero are tied in 1 area: Implementation Rating

Likelihood to Recommend

7.9

Microsoft Dynamics 365

79%
90 Ratings
8.8

Xero

88%
155 Ratings

Likelihood to Renew

7.9

Microsoft Dynamics 365

79%
19 Ratings
8.8

Xero

88%
29 Ratings

Usability

8.0

Microsoft Dynamics 365

80%
20 Ratings
8.9

Xero

89%
80 Ratings

Availability

Microsoft Dynamics 365

N/A
0 Ratings
9.0

Xero

90%
20 Ratings

Performance

Microsoft Dynamics 365

N/A
0 Ratings
10.0

Xero

100%
16 Ratings

Support Rating

8.3

Microsoft Dynamics 365

83%
14 Ratings
7.1

Xero

71%
37 Ratings

In-Person Training

Microsoft Dynamics 365

N/A
0 Ratings
9.1

Xero

91%
1 Rating

Online Training

7.5

Microsoft Dynamics 365

75%
2 Ratings
10.0

Xero

100%
5 Ratings

Implementation Rating

9.5

Microsoft Dynamics 365

95%
8 Ratings
9.5

Xero

95%
18 Ratings

Contract Terms and Pricing Model

5.7

Microsoft Dynamics 365

57%
4 Ratings

Xero

N/A
0 Ratings

Product Scalability

Microsoft Dynamics 365

N/A
0 Ratings
10.0

Xero

100%
6 Ratings

Professional Services

7.5

Microsoft Dynamics 365

75%
2 Ratings

Xero

N/A
0 Ratings

Likelihood to Recommend

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Xero

Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
Bernadette Johnsen | TrustRadius Reviewer

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Xero

  • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
  • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
  • Can file VAT returns and is MTD compliant in UK.
  • Customer support has been helpful (at least in my experience).
Mohsin Ejaz | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$44 per month

Microsoft Dynamics 365 Editions & Modules

Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$11 per month

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Xero

Xero 8.8
Based on 29 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 8.0
Based on 20 answers
My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
Mohd Nazish | TrustRadius Reviewer

Xero

Xero 8.9
Based on 80 answers
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
Carolyn Swora | TrustRadius Reviewer

Reliability and Availability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 20 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 16 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 8.3
Based on 14 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Xero

Xero 7.1
Based on 37 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

In-Person Training

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Xero

Xero 9.1
Based on 1 answer
The format was great; someone was there to ask questions or help if you were stuck.
Garreth Collard | TrustRadius Reviewer

Online Training

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Xero

Xero 9.5
Based on 18 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Xero

Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
Molly Felber | TrustRadius Reviewer

Contract Terms and Pricing Model

Microsoft Dynamics 365

Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Mst Rahima Khatun | TrustRadius Reviewer

Xero

No score
No answers yet
No answers on this topic

Scalability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Professional Services

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Mst Rahima Khatun | TrustRadius Reviewer

Xero

No score
No answers yet
No answers on this topic

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Xero

  • Makes bookkeeping easier for clients or for us to do on behalf of clients.
  • Time saving reports for BAS preparation.
  • Picks up on potential issues in General Ledger Exceptions report.
  • Dashboard can show accounts watchlist and current payables/receivables.
  • Matches bills/sales to bank feed transactions and you can select multiple or split payments.
Lauren Boyle | TrustRadius Reviewer

Screenshots

Microsoft Dynamics 365

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