What users are saying about
19 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

RDCMan

Perfect for troubleshooting and solving a software issue without having to travel to the persons office. Especially with COVID now! Sometimes I require the user to be logged out to access their machine and it's not always the most ideal situation when they need a quick fix. It's a great tool in the tool box.
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Matthew Behrens | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

RDCMan
7.3
SecureLink Enterprise Access
Screen sharing
RDCMan
7.0
SecureLink Enterprise Access
File transfer
RDCMan
7.7
SecureLink Enterprise Access
Instant message
RDCMan
9.0
SecureLink Enterprise Access
Secure remote access with Smart Card authentication
RDCMan
5.0
SecureLink Enterprise Access
Access to sleeping/powered-off computers
RDCMan
7.0
SecureLink Enterprise Access
Over-the-Internet remote session
RDCMan
6.1
SecureLink Enterprise Access
Initiate remote control from mobile
RDCMan
7.0
SecureLink Enterprise Access
Remote management of servers & workstations
RDCMan
7.9
SecureLink Enterprise Access
Remote Active Directory® management
RDCMan
8.0
SecureLink Enterprise Access
Centralized management dashboard
RDCMan
8.0
SecureLink Enterprise Access
Session record
RDCMan
7.0
SecureLink Enterprise Access
Annotations
RDCMan
8.0
SecureLink Enterprise Access
Monitoring and Alerts
RDCMan
7.0
SecureLink Enterprise Access
Multi-platform remote control
RDCMan
8.0
SecureLink Enterprise Access

Pros

RDCMan

  • One thing it does well is being able to deploy it quickly and easily. It takes very little space to install the actual program and also installs quickly. Once installed, it is relatively to start creating groups and adding servers/machines, without users needing to be trained in how to do this, or consulting the documentation.
  • Another thing it does well is having an easy to use layout within the Microsoft Remote Connection Manager (RDCMan) window. There is a tree directory structure, showing groups, and corresponding servers/machines. There are also thumbnails of servers/machines that are displayed. This helps IT, Administrators, to see what is connected and what is not, along with understanding what is on the actual screen of the live server/machine in realtime.
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

  • Easy to setup on a client PC or server for access
  • Organizes client connections by gatekeeper so it is easy to find what you need
  • File transfer option is great for uploading files to client servers
Anonymous | TrustRadius Reviewer

Cons

RDCMan

  • Security
  • parallel support
  • chat log
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

  • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
  • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
  • I would love to see an App. I know they are working on this as well.
Matthew Behrens | TrustRadius Reviewer

Likelihood to Renew

RDCMan

No score
No answers yet
No answers on this topic

SecureLink Enterprise Access

SecureLink Enterprise Access 8.6
Based on 2 answers
We are happy using securelink to access our client environments
Anonymous | TrustRadius Reviewer

Support Rating

RDCMan

RDCMan 8.5
Based on 3 answers
We haven't had a particular need to find support for help with Microsoft Remote Desktop Connection Manager (RDCMan) since it was both easy to deploy and install, and is also very easy to use overall. If someone requires finding support for this product, there are several support options available, from technical documentation to user support forums, to phone/web/email support.
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

SecureLink Enterprise Access 9.0
Based on 2 answers
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
Matthew Behrens | TrustRadius Reviewer

Alternatives Considered

RDCMan

Like with everything IT, we have many tools in the tool box. Sometimes you can use different tools to do the same job. It can often depend on the user and experience of the situation. Many things have it's pro's and cons. But the main thing is that you fix the issue and the user is happy with the solution. It's the techs job to know what the best tool to use per situation.
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Anonymous | TrustRadius Reviewer

Return on Investment

RDCMan

  • One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
  • Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.
Anonymous | TrustRadius Reviewer

SecureLink Enterprise Access

  • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
  • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
  • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Matthew Behrens | TrustRadius Reviewer

Pricing Details

RDCMan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$199 Starting Price

RDCMan Editions & Modules

Edition
1 User$199.001
5 Users$779.001
  1. Starting Price
Additional Pricing Details

SecureLink Enterprise Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SecureLink Enterprise Access Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

RDCMan
7.7
SecureLink Enterprise Access
8.3

Likelihood to Renew

RDCMan
SecureLink Enterprise Access
8.6

Performance

RDCMan
SecureLink Enterprise Access
9.0

Support Rating

RDCMan
8.5
SecureLink Enterprise Access
9.0

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