Microsoft System Center Service Manager vs. Motadata ServiceOps

We use Microsoft System Center Service Manager in the education sector. We believe this is the only real way to manage our IT systems and ensure compliance for not only today but tomorrow as well (what ever that brings!) Our IT management team significantly streamlined our working practices to mold a slick IT support service which serves our end users efficiently. Microsoft System Center Service Manager brought added automation and clarity for all major stakeholders in our organization through detailed reporting and scheduling, ensuring a complete realtime picture of the IT estate.

Incentivized

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• The software requires a lot of memory to run smoothly, otherwise it will be slow.
• It takes some time to learn, and training prices are a bit high.
• The price is a bit high; System Center is not a cheap solution.

Incentivized

• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

As with all software, Microsoft System Center Service Manager has its quirks but it has more than made up for them with the sheer amount of functions the system brings to the table. Being based on the ITIL framework really shows with its design/terminology and, generally, we have found it 'just clicks' with our ITIL trained staff which makes operating our system straightforward and enables us to report to end users and all stakeholders consistently with ease.

Incentivized

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does it all, so I feel it's unfair to compare. All of these tools that SCCM offers could/should be fine-tuned and made to be a bit more user-friendly.

Incentivized

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

• The tool has saved money in a transition from another 3rd party tool
• It simplifies the ease of use for users. This is similar to other Microsoft tools
• We are able to provide reports of system performance when questions arise about availability.

Incentivized

• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%