TrustRadius

Microsoft System Center Service Manager vs. Motadata ServiceOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Motadata ServiceOps
Score 9.1 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Pricing
Microsoft System Center Service ManagerMotadata ServiceOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft System Center Service ManagerMotadata ServiceOps
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Microsoft System Center Service ManagerMotadata ServiceOps
Top Pros
Top Cons
Features
Microsoft System Center Service ManagerMotadata ServiceOps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft System Center Service Manager
7.8
7 Ratings
5% below category average
Motadata ServiceOps
8.9
1 Ratings
8% above category average
Organize and prioritize service tickets8.04 Ratings9.11 Ratings
Expert directory7.03 Ratings00 Ratings
Service restoration7.04 Ratings9.11 Ratings
Self-service tools8.75 Ratings9.11 Ratings
Subscription-based notifications7.04 Ratings8.21 Ratings
ITSM collaboration and documentation9.76 Ratings9.11 Ratings
ITSM reports and dashboards7.16 Ratings9.11 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Microsoft System Center Service Manager
8.2
7 Ratings
1% below category average
Motadata ServiceOps
9.1
1 Ratings
10% above category average
Configuration mangement9.86 Ratings9.11 Ratings
Asset management dashboard8.77 Ratings9.11 Ratings
Policy and contract enforcement6.05 Ratings9.11 Ratings
Change management
Comparison of Change management features of Product A and Product B
Microsoft System Center Service Manager
6.7
6 Ratings
23% below category average
Motadata ServiceOps
8.6
1 Ratings
2% above category average
Change requests repository6.16 Ratings9.11 Ratings
Change calendar6.05 Ratings00 Ratings
Service-level management8.05 Ratings8.21 Ratings
Best Alternatives
Microsoft System Center Service ManagerMotadata ServiceOps
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.2 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft System Center Service ManagerMotadata ServiceOps
Likelihood to Recommend
8.8
(7 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.9
(2 ratings)
9.1
(1 ratings)
User Testimonials
Microsoft System Center Service ManagerMotadata ServiceOps
Likelihood to Recommend
Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Pros
Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Cons
Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer
Matthew Smith
System Administrator
Read full review
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Usability
Microsoft
No answers on this topic
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Support Rating
Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Alternatives Considered
Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Return on Investment
Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
ScreenShots

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.