Microsoft System Center Service Manager vs. TeamDynamix IT Service Management (ITSM)

We use Microsoft System Center Service Manager in the education sector. We believe this is the only real way to manage our IT systems and ensure compliance for not only today but tomorrow as well (what ever that brings!) Our IT management team significantly streamlined our working practices to mold a slick IT support service which serves our end users efficiently. Microsoft System Center Service Manager brought added automation and clarity for all major stakeholders in our organization through detailed reporting and scheduling, ensuring a complete realtime picture of the IT estate.

Incentivized

TeamDynamix is great for any organization that has established any kind of support group, whether it's in IT, project management, facilities, etc. This tool can also aid in tracking decision making with its change management abilities. The added knowledge base system is also a huge improvement to any company, as there is now a searchable database of information that use to only live in other people's minds. If you are willing to put the effort and work into the system, it can prove to be a very valuable addition to your toolbelt.

Incentivized

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• Integrates with external systems
• Allows for customized reports
• Provides tools to customize the product to meet your needs

• The software requires a lot of memory to run smoothly, otherwise it will be slow.
• It takes some time to learn, and training prices are a bit high.
• The price is a bit high; System Center is not a cheap solution.

Incentivized

• Needs the ability to show ticket submitters who owns the ticket
• Needs dark mode
• Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing

Incentivized

As with all software, Microsoft System Center Service Manager has its quirks but it has more than made up for them with the sheer amount of functions the system brings to the table. Being based on the ITIL framework really shows with its design/terminology and, generally, we have found it 'just clicks' with our ITIL trained staff which makes operating our system straightforward and enables us to report to end users and all stakeholders consistently with ease.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does it all, so I feel it's unfair to compare. All of these tools that SCCM offers could/should be fine-tuned and made to be a bit more user-friendly.

Incentivized

Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.

• The tool has saved money in a transition from another 3rd party tool
• It simplifies the ease of use for users. This is similar to other Microsoft tools
• We are able to provide reports of system performance when questions arise about availability.

Incentivized

• We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
• We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.

Incentivized