Item: TeamDynamix IT Service Management (ITSM)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use TeamDynamix as an ESM service to cover a lot of grounds throughout our company. Outside of IT, Facilities and Quality Assurance/Engineering are some of the groups that manage tickets when necessary. The IT team also uses the asset management piece, as it linked together with Sassafras for software inventory management, a crucial piece for us.

Pros and Cons

Customizable reports
Very user friendly
Cost-effective tool
Customizable ticket forms to fulfill certain queue needs
View and Manage tickets via mobile version

Needs the ability to show ticket submitters who owns the ticket
Needs dark mode
Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing

Return on Investment

Easy integrations with external systems via API keys
More automation = less manual work for technicians

Alternatives Considered

Zendesk Suite

TeamDynamix offered what we wanted more than anyone else, with a little cost as well.

Key Insights

Do you think TeamDynamix IT Service Management (ITSM) delivers good value for the price?

Yes

Are you happy with TeamDynamix IT Service Management (ITSM)'s feature set?

Yes

Did TeamDynamix IT Service Management (ITSM) live up to sales and marketing promises?

Yes

Did implementation of TeamDynamix IT Service Management (ITSM) go as expected?

Yes

Would you buy TeamDynamix IT Service Management (ITSM) again?

Yes

Likelihood to Recommend

TeamDynamix has allowed us to style our ESM exactly how we want it to be, with little to no restrictions. Each group that uses TeamDynamix have expressed their happiness with TDX compared to our previous system because of the modern user interface. There isn't a lot of training for our users either.

An Easy ITSM/ESM Product to Configure

Overall Satisfaction with TeamDynamix IT Service Management (ITSM)