Item: TeamDynamix IT Service Management (ITSM)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

My team uses TeamDynamix IT Service Management (ITSM) to manage the entire scope of support processes for End-User devices. We manage the imaging and deployment, support, all the way through a surplus of old devices. We utilize the ticketing functions, project management functions, asset management functions, and reporting heavily.

Pros and Cons

Integrates with external systems
Allows for customized reports
Provides tools to customize the product to meet your needs

More modern user interface
Mobile app (coming soon)

Return on Investment

TeamDynamix IT Service Management is a very cost-effective tool.
The lifecycle management of devices has been greatly simplified.
Integrations with external systems make data management easier.

Alternatives Considered

ServiceNow DevOps and Atlassian Jira Align

TeamDynamix IT Service Management was a much more cost-effective solution. The company provides exceptional service and is very customer-focused.

Key Insights

Do you think TeamDynamix IT Service Management (ITSM) delivers good value for the price?

Yes

Are you happy with TeamDynamix IT Service Management (ITSM)'s feature set?

Yes

Did TeamDynamix IT Service Management (ITSM) live up to sales and marketing promises?

Yes

Did implementation of TeamDynamix IT Service Management (ITSM) go as expected?

Yes

Would you buy TeamDynamix IT Service Management (ITSM) again?

Yes

Other Software Used

Microsoft 365, Workday Financial Management

Likelihood to Recommend

TeamDynamix IT Service Management is highly customizable, so as long as you can develop a business process with specific data fields, it can accommodate it. This tool is leveraged across numerous groups across our university for things as simple as tracking exercise activities to complex integrations where work needs to flow across several teams and requires multiple levels of approvals.

Highly Customizable and Easy to Integrate ITSM

Overall Satisfaction with TeamDynamix IT Service Management (ITSM)