What users are saying about
29 Ratings
29 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mitel MiCollab
7.5
Task Management
Mitel MiCollab
6.1
Gantt Charts
Mitel MiCollab
8.0
Scheduling
Mitel MiCollab
6.5
Workflow Automation
Mitel MiCollab
9.0
Mobile Access
Mitel MiCollab
6.8
Search
Mitel MiCollab
9.2
Visual planning tools
Mitel MiCollab
6.8

Communication

Mitel MiCollab
6.3
Chat
Mitel MiCollab
7.6
Notifications
Mitel MiCollab
8.0
Discussions
Mitel MiCollab
7.0
Surveys
Mitel MiCollab
10.0
Internal knowledgebase
Mitel MiCollab
5.9
Integrates with GoToMeeting
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Mitel MiCollab
4.0
Integrates with Outlook
Mitel MiCollab
7.3

File Sharing & Management

Mitel MiCollab
6.7
Video files
Mitel MiCollab
7.4
Audio files
Mitel MiCollab
6.8
Document collaboration
Mitel MiCollab
6.1
Access control
Mitel MiCollab
6.9
Advanced security features
Mitel MiCollab
6.9
Integrates with Google Drive
Mitel MiCollab
8.0
Device sync
Mitel MiCollab
4.9

Pros

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Support Rating

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Return on Investment

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Pricing Details

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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