What users are saying about
22 Ratings
22 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Project Management

Mitel MiCollab
8.1
Task Management
Mitel MiCollab
8.1
Gantt Charts
Mitel MiCollab
8.0
Scheduling
Mitel MiCollab
8.2
Workflow Automation
Mitel MiCollab
9.0
Mobile Access
Mitel MiCollab
7.6
Search
Mitel MiCollab
7.9
Visual planning tools
Mitel MiCollab
7.7

Communication

Mitel MiCollab
9.1
Chat
Mitel MiCollab
9.1
Notifications
Mitel MiCollab
8.4
Discussions
Mitel MiCollab
9.8
Surveys
Mitel MiCollab
10.0
Internal knowledgebase
Mitel MiCollab
9.5
Integrates with GoToMeeting
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
Mitel MiCollab
8.0
Integrates with Outlook
Mitel MiCollab
9.8

File Sharing & Management

Mitel MiCollab
7.6
Video files
Mitel MiCollab
8.0
Audio files
Mitel MiCollab
8.0
Document collaboration
Mitel MiCollab
8.0
Access control
Mitel MiCollab
8.5
Advanced security features
Mitel MiCollab
8.6
Integrates with Google Drive
Mitel MiCollab
8.0
Device sync
Mitel MiCollab
4.4

Pros

  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
Erik Jensen profile photo

Cons

  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
Erik Jensen profile photo

Support

Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Alternatives Considered

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen profile photo

Return on Investment

  • It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s).
  • We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.
Erik Jensen profile photo

Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details