Mitel MiCollab

Mitel MiCollab

Mitel MiCollab

44 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mitel MiCollab	Score 5.2 out of 10	N/A	Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.	N/A

Pricing

Mitel MiCollab

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Mitel MiCollab
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mitel MiCollab
Considered Both Products	Mitel MiCollab Verified User Engineer Chose Mitel MiCollab Mitel MiCollab compares satisfactory to these other Collaboration solutions but as stated before for SMB customer's who have budget concerts and already have a Mitel environment for their unified communication infrastructure, this definatley will work and meet their collab … Incentivized Helpful? Verified User Administrator Chose Mitel MiCollab I feel like it's hard to compare them, as the Yealink system we just implemented is a modern VOIP system, whereas the Mitel MiCollab system we had (even though we upgraded it once over the 12-years of usage) still wasn't as user-friendly for us as Yealink now is to us. In our … Incentivized Helpful? Sarah Urbani Freelance Makeup artist Chose Mitel MiCollab The micollab just overall fits better with our company and users. It's easier for people to use if they have never used it and easier to train in a mass group setting than the other series. Documentation and training videos are easily retainable from the micollab website, … Incentivized Helpful? Joe Foran Director Of Information Technology and HIPAA Privacy Officer Chose Mitel MiCollab [I believe] Mitel MiCollab's conferencing doesn't stack up in comparison with any of the bigger conferencing tools. For its internal purposes, as part of a Mitel phone system, it's great (the voicemail manager is excellent), but the minute you try and host a web conference with … Incentivized Helpful? Verified User Administrator Chose Mitel MiCollab MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla … Incentivized Helpful? Steve Davis Senior IT Systems Administrator Chose Mitel MiCollab Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality. Incentivized Helpful? Verified User Manager Chose Mitel MiCollab Not as good as its competitors but does the job. It needs to have more features and integrate with other applications. Incentivized Helpful? Verified User Employee Chose Mitel MiCollab I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective. Incentivized Helpful? Erik Jensen Director of Business Development Chose Mitel MiCollab 8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares … Incentivized Helpful? Nathan Venno IT Manager Chose Mitel MiCollab This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but … Incentivized Helpful? Heather Keene Accounts Payable Clerk Chose Mitel MiCollab Mitel is more well known within the IT world and had better ratings. That is why our IT department went with Mitel MiCollab. Plus it was compatible with all our devices and suited all our needs as an organization. Incentivized Helpful?

Features

Mitel MiCollab

Project Management

Comparison of Project Management features of Product A and Product B
	Mitel MiCollab 5.5 14 Ratings 34% below category average
Task Management	6.08 Ratings
Gantt Charts	6.03 Ratings
Scheduling	6.09 Ratings
Workflow Automation	4.06 Ratings
Mobile Access	7.513 Ratings
Search	4.010 Ratings
Visual planning tools	5.06 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Mitel MiCollab 6.3 15 Ratings 23% below category average
Chat	6.514 Ratings
Notifications	7.014 Ratings
Discussions	6.08 Ratings
Surveys	4.03 Ratings
Internal knowledgebase	3.58 Ratings
Integrates with GoToMeeting	7.84 Ratings
Integrates with Gmail and Google Hangouts	8.04 Ratings
Integrates with Outlook	8.06 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Mitel MiCollab 6.3 11 Ratings 23% below category average
Versioning	5.01 Ratings
Video files	8.06 Ratings
Audio files	8.09 Ratings
Document collaboration	7.06 Ratings
Access control	3.510 Ratings
Advanced security features	4.09 Ratings
Integrates with Google Drive	8.01 Ratings
Device sync	6.59 Ratings

Best Alternatives
	Mitel MiCollab
Small Businesses	Stackby Score 9.0 out of 10
Medium-sized Companies	Troop Messenger Score 9.8 out of 10
Enterprises	HCL Connections Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Mitel MiCollab
Likelihood to Recommend	4.5 (15 ratings)
Usability	5.5 (3 ratings)
Support Rating	6.4 (3 ratings)

User Testimonials
	Mitel MiCollab
Likelihood to Recommend	Mitel Networks Corporation If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness. Incentivized Verified User Anonymous Read full review
Pros	Mitel Networks Corporation Easy to use interface for non technical users. Lots of options to setup for end users. Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls. Call quality is great. Chat feature is great. Incentivized Verified User Anonymous Read full review
Cons	Mitel Networks Corporation The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task. The UX, particularly on an older iPhone could be improved. Overall, the product is rather sound, and I am pleased with my experience using it. Incentivized Verified User Anonymous Read full review
Usability	Mitel Networks Corporation It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use. Incentivized Verified User Anonymous Read full review
Support Rating	Mitel Networks Corporation Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support. Incentivized Nathan Venno IT Manager Read full review
Alternatives Considered	Mitel Networks Corporation MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors Incentivized Verified User Anonymous Read full review
Return on Investment	Mitel Networks Corporation This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it. Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools. Incentivized Verified User Anonymous Read full review
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