Mitel MiCollab

Mitel MiCollab

44 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mitel MiCollab	Score 6.4 out of 10	N/A	Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.	N/A

Pricing

Mitel MiCollab

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Mitel MiCollab
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mitel MiCollab
Considered Both Products	Mitel MiCollab Sarah Urbani Freelance Makeup artist Chose Mitel MiCollab The micollab just overall fits better with our company and users. It's easier for people to use if they have never used it and easier to train in a mass group setting than the other series. Documentation and training videos are easily retainable from the micollab website, … Incentivized Helpful? Joe Foran Director Of Information Technology and HIPAA Privacy Officer Chose Mitel MiCollab [I believe] Mitel MiCollab's conferencing doesn't stack up in comparison with any of the bigger conferencing tools. For its internal purposes, as part of a Mitel phone system, it's great (the voicemail manager is excellent), but the minute you try and host a web conference with … Incentivized Helpful? Verified User Administrator Chose Mitel MiCollab MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla … Incentivized Helpful? Steve Davis Senior IT Systems Administrator Chose Mitel MiCollab Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality. Incentivized Helpful? Verified User Manager Chose Mitel MiCollab Not as good as its competitors but does the job. It needs to have more features and integrate with other applications. Incentivized Helpful? Verified User Employee Chose Mitel MiCollab I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective. Incentivized Helpful? Erik Jensen Director of Business Development Chose Mitel MiCollab 8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares … Incentivized Helpful? Nathan Venno IT Manager Chose Mitel MiCollab This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but … Incentivized Helpful? Heather Keene Accounts Payable Clerk Chose Mitel MiCollab Mitel is more well known within the IT world and had better ratings. That is why our IT department went with Mitel MiCollab. Plus it was compatible with all our devices and suited all our needs as an organization. Incentivized Helpful?
Top Pros	Pro Desk phone Pro End users Pro Easy access
Top Cons	Minus Set up Minus Less than intuitive Minus Initial configuration

Features

Mitel MiCollab

Project Management

Comparison of Project Management features of Product A and Product B
	Mitel MiCollab 8.8 12 Ratings 12% above category average
Task Management	10.06 Ratings
Gantt Charts	9.02 Ratings
Scheduling	9.08 Ratings
Workflow Automation	9.94 Ratings
Mobile Access	6.811 Ratings
Search	8.98 Ratings
Visual planning tools	8.05 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Mitel MiCollab 8.1 13 Ratings 1% above category average
Chat	8.012 Ratings
Notifications	8.712 Ratings
Discussions	7.07 Ratings
Surveys	8.02 Ratings
Internal knowledgebase	9.06 Ratings
Integrates with GoToMeeting	7.84 Ratings
Integrates with Gmail and Google Hangouts	7.94 Ratings
Integrates with Outlook	8.06 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Mitel MiCollab 7.9 9 Ratings 3% below category average
Video files	7.05 Ratings
Audio files	8.97 Ratings
Document collaboration	4.75 Ratings
Access control	9.08 Ratings
Advanced security features	9.07 Ratings
Integrates with Google Drive	8.01 Ratings
Device sync	9.07 Ratings

Best Alternatives
	Mitel MiCollab
Small Businesses	Stackby Score 9.8 out of 10
Medium-sized Companies	Troop Messenger Score 9.7 out of 10
Enterprises	HCL Connections Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Mitel MiCollab
Likelihood to Recommend	8.0 (13 ratings)
Usability	9.0 (1 ratings)
Support Rating	6.4 (3 ratings)

User Testimonials
	Mitel MiCollab
Likelihood to Recommend	Mitel Networks Corporation MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well. Incentivized Verified User Anonymous Read full review
Pros	Mitel Networks Corporation Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient. The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone. The customer support for the product is first-rate. They are always present and helpful when needed. Incentivized Verified User Anonymous Read full review
Cons	Mitel Networks Corporation Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling Has chat feature to tag someone when they are on the phone, or you just don't want to call App for smartphone allows for desk phone to cell phone collaboration Incentivized Nathan Venno IT Manager Read full review
Usability	Mitel Networks Corporation It's very easy to use and setup for everyone who is tech savvy or not! Incentivized Sarah Urbani Freelance Makeup artist Read full review
Support Rating	Mitel Networks Corporation Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Mitel Networks Corporation MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors Incentivized Verified User Anonymous Read full review
Return on Investment	Mitel Networks Corporation I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved. Incentivized Verified User Anonymous Read full review
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