Mitel MiCollab - great addition to your Mitel phone system
January 16, 2018
Mitel MiCollab - great addition to your Mitel phone system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mitel MiCollab
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
- See who is using the phone at a given time
- Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
- Has chat feature to tag someone when they are on the phone, or you just don't want to call
- App for smartphone allows for desk phone to cell phone collaboration
- Simplify phone use, making it easy to make and receive calls
- Decent app for phones as well - helps with twinning on Mitel
- App allows you to view missed calls when your synced with your desk phone
This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but its only within your system - not external. This is really an add-on to the Mitel system - its makes using their phone system easier and better but does not work outside that sphere.
Mitel MiCollab Feature Ratings
Mitel MiCollab Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Support understands my problem | Escalation required Difficult to get immediate help Slow Initial Response |
Yes - Most recently, I had an issue were two users were swapped, i.e. when user A's phone would ring, user B's MiCollab would pop up and vice versa. This was not really resolved until a larger issue occurred with MiCollab about a week later. Once the larger issue was resolved, the original 'swapped' issue was resolved
Original setup with Mitel was fantastic - solid support, constant contact, updates, et al. My issues were covered and resolved quickly and accurately, I was updated throughout the process (for install and issues), and after the closure was followed up with by my account rep. I never had any worries that I was forgotten or ignored.