My my my Mitel - figure out who you want to be
February 21, 2020

My my my Mitel - figure out who you want to be

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel MiCollab

We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.
  • The phone system works well.
  • Collaboration tools have not kept pace with other competitors.
  • Speakerphone is sub-par with vast room for improvement.
  • This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
  • Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.

The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Do you think Mitel MiCollab delivers good value for the price?

Not sure

Are you happy with Mitel MiCollab's feature set?

No

Did Mitel MiCollab live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mitel MiCollab go as expected?

I wasn't involved with the implementation phase

Would you buy Mitel MiCollab again?

No

With on-premise infrastructure, this product tends to run smoothly. We have yet to evaluate Mitel's cloud offerings, which appear to be good, but quite expensive.

As a phone system, the product does what it's supposed to do. As a collaboration tool, it has very basic functionality but that's about it.

Mitel MiCollab Feature Ratings

Mobile Access
6
Chat
7
Notifications
7
Integrates with Outlook
8