Mitel MiCollab Softphone That Replaces Your Desk Phone!
April 28, 2022

Mitel MiCollab Softphone That Replaces Your Desk Phone!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mitel MiCollab

We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.

Pros

  • Easy to use interface for non technical users.
  • Lots of options to setup for end users.
  • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
  • Call quality is great.
  • Chat feature is great.

Cons

  • Would be nice to see phone numbers on Voicemail as it only lists time and internal phone numbers as external numbers are listed as unknown and not everyone leaves a callback number.
  • Allow users to change settings for audio and mic without having to be on an active call.
  • The sound sometimes is an issue where end users cannot hear the other person or vice versa. Maybe a specific driver would solve the issue?
  • This has been a great investment for the company I work for.
  • The only downside is end-users getting one headset for home and work as some have broken them during transport and each headset is over $100 which can get costly if there are a lot of users and they break their first headset.
  • Headsets are not fully needed as PC speakers can be used as well as the internal mic but then all calls are similar to putting someone on speakerphone.

Do you think Mitel MiCollab delivers good value for the price?

Yes

Are you happy with Mitel MiCollab's feature set?

Yes

Did Mitel MiCollab live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mitel MiCollab go as expected?

I wasn't involved with the implementation phase

Would you buy Mitel MiCollab again?

Yes

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Mitel MiCollab Feature Ratings

Project Management
Not Rated
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Communication
8.0
Chat
8
Notifications
8
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
8
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Comments

More Reviews of Mitel MiCollab

  1. Home
  2. Collaboration Tools
  3. Mitel MiCollab Reviews
  4. User Review of Mitel MiCollab