Mitel MiCollab doesn't stack up to the mighty Microsoft Teams
January 29, 2021

Mitel MiCollab doesn't stack up to the mighty Microsoft Teams

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel MiCollab

Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
  • Easy access to company phone and voicemail, no matter where you are working
  • Instant messaging worked well for quick questions/conversations with colleagues
  • Screen share feature worked well
  • Initial configuration and set up was a bit painful
  • Mobile app was not useable. Lost connection and log-in too many times.
  • Lack of user customization
  • I'm not privy to the overall ROI from the enterprise perspective, but our organization switched to Microsoft Teams a couple years ago, if that is an indicator
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors.

Do you think Mitel MiCollab delivers good value for the price?

Not sure

Are you happy with Mitel MiCollab's feature set?

Yes

Did Mitel MiCollab live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mitel MiCollab go as expected?

I wasn't involved with the implementation phase

Would you buy Mitel MiCollab again?

No

Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.

Mitel MiCollab Feature Ratings

Task Management
7
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
Not Rated
Mobile Access
3
Search
6
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
7
Access control
7
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
3