MiVoice 250 / Office Application Suite (discontinued) vs. TrioPBX

MiVoice 250 / Office Application Suite (discontinued)

TrioPBX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiVoice 250 / Office Application Suite (discontinued)	Score6.9 out of 10	N/A	Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.	N/A
TrioPBX	N/A	N/A	TrioPBX is a cloud-hosted business phone and contact center platform built for organizations that want professional telephony, modern routing, and actionable analytics without the cost and complexity of on-premise hardware. The system consolidates inbound and outbound calling, IVR, queues, recordings, and WebRTC softphones into a single, configurable service suitable for customer support, sales, and service desks. Its architecture emphasizes quick rollout,…	N/A

Pricing

MiVoice 250 / Office Application Suite (discontinued)

TrioPBX

No answers on this topic

Pricing Offerings
MiVoice 250 / Office Application Suite (discontinued)	TrioPBX
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

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TrioPBX‑Pricing at a glance On the TrioPBX pricing page you’ll find transparent per‑user, per‑month pricing with all key features included — and importantly, no hidden long‑term contracts. Basic Plan – Ideal for small teams and lean budgets The Basic tier starts at just US $5 per user/month when you select 1‑5 users. Included with this plan: 200 local calling minutes per user — a solid allowance for light to moderate calling needs. Core features such as multi‑lingual IVR (Interactive Voice Response), the ability to ring all devices (desktop, mobile, web phone), one year of call recording, a dashboard, and a web‑phone interface. The entry cost and bundled minutes make this plan very friendly for startups, remote teams, freelancers, micro‑businesses or any operation that doesn’t yet need advanced features or large volumes of calls. Why it works for low‑budget scenarios At US $5/user/month the overhead is minimal, so you can get professional VoIP functionality without a large investment upfront. The included minutes mean you’re not immediately paying extra for basic outgoing calls, helping to control cost predictability. You get essential functionality (IVR, call recording, web phone access) that many legacy or traditional phone systems charge extra for – so you’re getting modern features for much lower cost. The plan is scalable. As you grow, you can move to the “Advanced” or “Premium” tiers when you genuinely need more minutes or additional features like click‑to‑dial, holiday routing, webhooks or audit logs. For now, you pay only for what you need. The billing is monthly and in USD with no long‑term lock‑in stated beyond “Cancel anytime” in the general FAQ section. Perfect use‑cases for the Basic plan A small team (1‑5 users) working from home or in a virtual/remote office environment who want unified communications without high cost. A startup or small business where budget is tight, but you still want features like IVR and call recording to present a professional image. A business that wants to test hosted PBX/VoIP before committing to higher‑volume plans — you can start lean and upgrade later.

Community Pulse
Key User Insights
	MiVoice 250 / Office Application Suite (discontinued)	TrioPBX
Considered Both Products	Discontinued Products No answer on this topic	TrioPBX No answer on this topic
	Would buy again
	100% Would buy again 5 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 5 Answers	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Best Alternatives
	MiVoice 250 / Office Application Suite (discontinued)	TrioPBX
Small Businesses	Sangoma Asterisk Score8.7 out of 10	Sangoma Asterisk Score8.7 out of 10
Medium-sized Companies	3CX Score7.9 out of 10	3CX Score7.9 out of 10
Enterprises	Sangoma Asterisk Score8.7 out of 10	Sangoma Asterisk Score8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiVoice 250 / Office Application Suite (discontinued)	TrioPBX
Likelihood to Recommend	9.0 (8 ratings)	- (0 ratings)
Support Rating	8.8 (4 ratings)	- (0 ratings)

User Testimonials
	MiVoice 250 / Office Application Suite (discontinued)	TrioPBX
Likelihood to Recommend	Discontinued Products Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it. Incentivized Verified User Read full review	TrioPBX No answers on this topic
Pros	Discontinued Products Call reporting Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification. Integrated with our email system. Incentivized Verified User Read full review	TrioPBX No answers on this topic
Cons	Discontinued Products It would be nice if they had more documentation on how to do things within the system that was easier to find. The software has so many features that it can be overwhelming. Incentivized Verified User Read full review	TrioPBX No answers on this topic
Support Rating	Discontinued Products Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review	TrioPBX No answers on this topic
Alternatives Considered	Discontinued Products In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review	TrioPBX No answers on this topic
Return on Investment	Discontinued Products Efficient, easy to use conference system for better communication Useful mobile app to allow employee presence while out of office. Global directory removed the need for employees to maintain one. Incentivized Verified User Read full review	TrioPBX No answers on this topic
ScreenShots		TrioPBX Screenshots

MiVoice 250 / Office Application Suite (discontinued) vs. TrioPBX

MiVoice 250 / Office Application Suite (discontinued)

TrioPBX

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