MiVoice 250 / Office Application Suite (discontinued) vs. Tethr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiVoice 250 / Office Application Suite (discontinued)
Score 6.7 out of 10
N/A
Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.N/A
Tethr
Score 10.0 out of 10
N/A
Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…N/A
Pricing
MiVoice 250 / Office Application Suite (discontinued)Tethr
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MiVoice 250 / Office Application Suite (discontinued)Tethr
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MiVoice 250 / Office Application Suite (discontinued)Tethr
Best Alternatives
MiVoice 250 / Office Application Suite (discontinued)Tethr
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Clari Copilot
Clari Copilot
Score 9.1 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Clari
Clari
Score 8.6 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Clari
Clari
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiVoice 250 / Office Application Suite (discontinued)Tethr
Likelihood to Recommend
9.0
(8 ratings)
8.0
(1 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
MiVoice 250 / Office Application Suite (discontinued)Tethr
Likelihood to Recommend
Discontinued Products
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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CollabIP, Inc. (Tethr)
This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
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Pros
Discontinued Products
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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CollabIP, Inc. (Tethr)
  • The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
  • Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
  • It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.
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Cons
Discontinued Products
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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CollabIP, Inc. (Tethr)
  • It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication.
  • If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium.
  • If I had a database of contacts and customers, it would also be very useful and would facilitate my work.
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Support Rating
Discontinued Products
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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CollabIP, Inc. (Tethr)
No answers on this topic
Alternatives Considered
Discontinued Products
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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CollabIP, Inc. (Tethr)
No answers on this topic
Return on Investment
Discontinued Products
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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CollabIP, Inc. (Tethr)
  • Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales.
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ScreenShots