TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MobileMonkey

    Score8 out of 10
    N/AMobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.

    $21.75

    per month

    Trumpia

    Score8.2 out of 10
    N/ATrumpia's automated texting software goes beyond contact collection and mass texting. It offers the possibility of creating personalized interactions with contacts. Trumpia can be used to create custom-tailored workflows and automation. The texting software offers a sophisticated set of

    $94

    per month

    Pricing
    MobileMonkeyTrumpia
    Editions & Modules
    Pro
    $21.75
    per month
    Unicorn
    $51.00
    per month
    Team
    $299.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MobileMonkeyTrumpia
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Core Plans and Advanced Plans have different monthly and yearly pricing options depending on the number of text messages that will be sent. All Advanced Plans include Workbench; an automated text message workflow builder with drag-and-drop functionality. Add-ons like additional users, dedicated short codes, dedicated account manager or campaign consulting are also available.
    More Pricing Information
    Best Alternatives
    MobileMonkeyTrumpia
    Small Businesses
    PromoRepublic
    Score7.4 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MobileMonkeyTrumpia
    Likelihood to Recommend
    6.5
    (3 ratings)
    8.2
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    MobileMonkeyTrumpia
    Likelihood to Recommend
    MobileMonkey
    MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
    Incentivized
    Read full review
    Trumpia
    Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia
    Incentivized
    Read full review
    Pros
    MobileMonkey
    • For small businesses on zero budget - provides a free.
    • A Facebook group community with peers and experts helping each other.
    Incentivized
    Read full review
    Trumpia
    • Account Management
    • Customer Service
    • Automated Text Campaigns
    Read full review
    Cons
    MobileMonkey
    • Terrible marketing ethics!
    • 6am phone calls to my cell trying to up-sell me
    • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
    Read full review
    Trumpia
    • They could do a better job of bridging the gap between their platform and client's CRMs to ensure that information is shared in both places.
    Incentivized
    Read full review
    Likelihood to Renew
    MobileMonkey
    No answers on this topic
    Trumpia
    It is easy to use and I am now familiar with the platform
    Incentivized
    Read full review
    Support Rating
    MobileMonkey
    MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
    Incentivized
    Read full review
    Trumpia
    No answers on this topic
    Alternatives Considered
    MobileMonkey
    MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
    Incentivized
    Read full review
    Trumpia
    We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works
    Incentivized
    Read full review
    Return on Investment
    MobileMonkey
    • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
    Read full review
    Trumpia
    • Trumpia has helped us improve our efficiency.
    Incentivized
    Read full review
    ScreenShots

    Trumpia Screenshots

    Screenshot of Trumpia is an omni-channel platform: it can be used to send both text messages and emails.Screenshot of Trumpia features an AI message generator for texts and emails.Screenshot of The email editor features drag-and-drop elements to create customized marketing emails.Screenshot of More than 20 email templates availableScreenshot of Automated text message workflows templates - general templates and especial workflows for different industries.Screenshot of Example of an automated text message workflow with drag-and-drop-functionality.