MockFlow is a great tool for low-fidelity wireframing for quick validation & contextualization of UX & UI hypotheses. It is not a substitute for full-fledged designing tools such as Figma or Adobe XD.
I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well. If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
I rated 8 because its simple to use and easy to create network topologies quickly. I liked the drag and drop option which makes designing the network topology and flow chart easier. In general its does what it needs to.
They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
Figma is a high-fidelity designing tool and provides too many features which would be overkill if we are looking for basic prototyping. Also, if you are not a designer and just want to create basic wires or prototypes as a Business Analyst or Product Manager, MockFlow would suffice your needs. But if you are focusing on pixel-perfect designs then I would suggest going for Figma. The ease of usability with MockFlow is very convenient as there would be a steep learning curve for Figma. Balsamiq is very similar to MockFlow but the wires created in it look a bit sketchy & clumsy.
We have used Corel Draw and Adobe Acrobat. Both of those tools were good when they came out but the abilities of SmartDraw far outweigh both those tools. Corel Draw was also more complex to operate and do tasks, as was Adobe Acrobat in which some basic tasks took additional steps to complete.
SmartDraw has provided good return for our internal purposes. Using it to understand an organization's structure and inner workings has been valuable. On the client side, creating steps and businesses processes has also been a big plus. It has helped decrease confusing reporting structures and has provided a detailed map for individuals to understand where they fit within their organization.
Unfortunately, SmartDraw has been somewhat inefficient with some of the more complex projects on our plate and has really deterred certain employees from even wanting to use it.
