Mojo Helpdesk vs. Netwrix Auditor

For a small business it is a very good value.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Netwrix [Auditor] is a great tool for any SysAdmin no matter the company size. Licensing is determined by users, not employee count, and that makes it a great product from a small business to an enterprise application. The time savings coupled with the increased productivity is a key factor is determining this tool over other products.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Netwrix Auditor performs the audit collection process in a method that does not burden the systems it is auditing. It usually just pulls the log and event logs data from the machine it is auditing and then performs the extraction of the information in these files on the Netwrix Auditor server. This reducing the audit processes to only pulling log data from the server but does not keep the server busy processing the data.
• Once the log data has been pulled from a server being audited, Netwrix will store the log data in a compressed form in its Long Term Archive. This allows the database to be kept smaller than the all the data being kept in the Log Term Archive and therefore makes creating reports much faster since the database is not as big as it could be.
• Since Netwrix Auditor uses standard Microsoft SQL Server and SQL Server Reporting Services (SSRS) to perform reporting, working with the results of the audit is much easier. Anyone who knows SQL Server and SSRS can work with the data and create their own reports.
• The predefined reports that come with Netwrix Auditor cover most of the items required to properly report on the status of a system. They have many predefined reports for FedRamp, PCI, HIPPA, and other compliance regulations.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There is a bit of a learning curve. The interface is fairly intuitive, but I think there is room for improvement.
• There is a LOT of functionality which can be quite overwhelming at first, but in and of itself, not a bad thing.
• I think this software would benefit from a "Simple" mode and "Advanced" mode. This would ease the learning curve a bit.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have renewed already the licensing of the product minus SQL Server and Oracle Database because the organisation believes the modules are very expensive and have identified a different product for auditing Databases Other modules are very important like the User Activity monitor, AD queries that we can not get from the native AD itself or you have to run complicated powershell scripts! Easy to use interface Pre-defined Reports Easy way to subscribe to important alerts e.g Privilege account group membership changes

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Netwrix is easy to use; it has a simple reporting system and modules for each area, e.g., exchange, active directory, and Azure. The user interface is quite basic but easy to navigate and is only seen by administrators anyway. Reports can be generated that are meaningful and in a clear format.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Customer support has always been fast and helpful when we run into any issues. The smaller issues are usually resolved within a day or two. It is great support and I feel like I am in good hands anytime an issue comes up. However, we don't run into many issues

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Make sure you trial the software and understand the fundamentals of each module that you are interested in Make sure you get the buy in from both Management and most importantly your team members (the product users) for a successful implementation Watch the webinars of the product from the product website

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Price and customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I can only compare it to SolarWinds. Their similar products have larger foot prints and seem a little clumsy in comparison. The Netwrix product turns on a lot of the auditing options that were required for the product to work properly where it seemed I had to do a lot of manual tweeking with the SolarWinds product.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• 2 men 4 four rule is eliminated.
• System administrators are on their toes now and very attentive before performing and change.
• Change management is followed properly.
• Compliance is implemented as it should be.
• Housekeeping of servers is done.
• AD users maintained well.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info