What users are saying about
2 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 5.3 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
Lane Edwards | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Vision Helpdesk
6.8
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Vision Helpdesk
8.0
Expert directory
Mojo Helpdesk
10.0
Vision Helpdesk
Subscription-based notifications
Mojo Helpdesk
10.0
Vision Helpdesk
8.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Vision Helpdesk
Ticket creation and submission
Mojo Helpdesk
10.0
Vision Helpdesk
6.0
Ticket response
Mojo Helpdesk
10.0
Vision Helpdesk
5.0

Self Help Community

Mojo Helpdesk
10.0
Vision Helpdesk
5.0
External knowledge base
Mojo Helpdesk
10.0
Vision Helpdesk
5.0
Internal knowledge base
Mojo Helpdesk
10.0
Vision Helpdesk
5.0

Multi-Channel Help

Mojo Helpdesk
10.0
Vision Helpdesk
7.0
Customer portal
Mojo Helpdesk
10.0
Vision Helpdesk
8.0
Social integration
Mojo Helpdesk
10.0
Vision Helpdesk
7.0
Email support
Mojo Helpdesk
10.0
Vision Helpdesk
6.0
Help Desk CRM integration
Mojo Helpdesk
10.0
Vision Helpdesk
7.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Max F | TrustRadius Reviewer

Likelihood to Renew

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 9.1
Based on 1 answer
For us it's really best solution.
Anonymous | TrustRadius Reviewer

Usability

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 8.2
Based on 1 answer
Really simple, good-looking interface, many features and customizations
Anonymous | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 6.0
Based on 2 answers
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
Lane Edwards | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
Y Ce | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
Max F | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Vision Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vision Helpdesk Editions & Modules

On-premise Edition
Help Desk Software$71
Satellite Help Desk$141
IT Service Desk$211
  1. Per Seat per Month
SaaS Edition
Help Desk Software$71
Satellite Help Desk$141
IT Service Desk$211
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Vision Helpdesk
5.0

Likelihood to Renew

Mojo Helpdesk
Vision Helpdesk
9.1

Usability

Mojo Helpdesk
Vision Helpdesk
8.2

Support Rating

Mojo Helpdesk
Vision Helpdesk
6.0

Implementation Rating

Mojo Helpdesk
Vision Helpdesk
9.1

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