monday dev vs. UserVoice

I find Monday helpful for lead management. It's great because details like phone, email, and addresses are specific columns from which we can grab data and pull it into other areas. It's great to see who is assigned what and to know what the next steps are for your leads. We use a different scheduling tool with our team, as that calendar view isn't as robust.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Managing specific objectives
• Automation
• Integration and interaction with GitHub
• Scheduling and feedback effectively

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• More customization in automated tasks
• Ability to send visual snapshots of reports and dashboards
• Integrated reports from dashboards in dev and work management

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

We are very likely to renew, because it has been really useful

Incentivized

I just really liked UserVoice.

monday dev is intuitive, though slightly more complex that work management. If you can function in work management you can function in dev with minimal assistance.

Incentivized

The day-to-day usability is good. More technical settings require a bit more effort.

Our experience with Monday dev support has been good

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

I think that overall the way that monday dev stands out among its competitors is the great design layout and also its ease of use. Most platforms have so many steps when editing a project or customizing its view, and when you work with monday dev, you are able to customize it on the go with ease.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• We can more easily grab the KPIs for our quarterly reviews.
• There are no automatic charts or reports I can pull for the quarter. Everything is manually gathered.
• Doesn't give us job costing.

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized