monday dev vs. UserVoice

If you do web programming, code integration with your remote team, and/or software development that requires real-time monitoring of development progress, monday dev is an excellent tool for this. Like its base platform, Monday.com, monday dev is developed and attempts to integrate into a very "new era" organizational system of digital whiteboards, only now focused more on productivity and helping developers to be comfortable in remote work.

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Tracking
• Changing Status
• Backlog

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• Sometimes, it's a little technical to set up. Someone who isn't particularly savvy will have a hard time setting it up.
• Sometimes there are glitches in the automations.
• The comments areas can be confusing- how they nest. Things can get lost in there.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

We are very likely to renew, because it has been really useful

Incentivized

I just really liked UserVoice.

This has been one of the better software implementations and acquisitions that I have been a part of in the last 20 years. The ease of setup, use, and training make this a simple and quick tool to implement in any organization. The usability is so simple that the uptime to start using it is nearly 0.

The day-to-day usability is good. More technical settings require a bit more effort.

Good engagement from account manager

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

No I wasn't involved

Incentivized

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Monday is better than Jobber, as it gives you a place to see where all the jobs are and what the current status is. Everyone in the company can go to and see that view. It's not dependent on the status of the employee. Excel is much more technical and requires much more work to set up.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Although the initial operational cost is usually somewhat high, it is really worth considering in an environment with more than 10 employees working together.
• In project costing (web development) it is quite acceptable and falls within the scope of the final product quote.
• I don't have exact numbers or percentages (because I'm not in charge of that section) but I can say that it falls within a good to acceptable ROI range.

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized