Moogsoft vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Moogsoft
Score 8.5 out of 10
N/A
Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.
$417
per month
Splunk IT Service Intelligence (ITSI)
Score 8.4 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
MoogsoftSplunk IT Service Intelligence (ITSI)
Editions & Modules
Free
$0
Essentials
$417
per month
Advanced
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
MoogsoftSplunk IT Service Intelligence (ITSI)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MoogsoftSplunk IT Service Intelligence (ITSI)
Considered Both Products
Moogsoft
Chose Moogsoft
Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS …
Chose Moogsoft
Moogsoft is a very powerful tool and is a strong competitor for Splunk, Service Now, and other Event monitoring tools such as BMC Truesight. It is widely used by GSIs and individual product-based organizations due to fact that it is a scalable and less costly product as …
Splunk IT Service Intelligence (ITSI)
Chose Splunk IT Service Intelligence (ITSI)
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally …
Chose Splunk IT Service Intelligence (ITSI)
There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much …
Chose Splunk IT Service Intelligence (ITSI)
Also BMC BPPM, SolarWinds.

ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any …
Chose Splunk IT Service Intelligence (ITSI)
No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled.
Chose Splunk IT Service Intelligence (ITSI)
We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to …
Top Pros
Top Cons
Best Alternatives
MoogsoftSplunk IT Service Intelligence (ITSI)
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Score 8.5 out of 10
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Score 8.9 out of 10
Medium-sized Companies
IBM Instana
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Score 8.9 out of 10
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Score 8.9 out of 10
Enterprises
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Score 8.9 out of 10
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Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MoogsoftSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
10.0
(3 ratings)
8.9
(26 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
MoogsoftSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
Moogsoft
Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools. 2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool. 3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
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Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
Moogsoft
  • Event Management Tools
  • Event Enrichment
  • AIOps and ML features
  • Entropy based prediction
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
Moogsoft
  • Automation
  • Config files
  • Ansible
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
Moogsoft
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Support Rating
Moogsoft
No answers on this topic
Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Alternatives Considered
Moogsoft
Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
Read full review
Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Return on Investment
Moogsoft
  • Unique Event Handling and Management
  • Situation-based event grouping
  • Auto Remediation of issues using tight integration options
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Read full review
ScreenShots