What users are saying about
9 Ratings
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45 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Splunk IT Service Intelligence (ITSI)

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45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

  • Moogsoft is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Moogsoft

100%
3 Ratings
9.0

Splunk IT Service Intelligence (ITSI)

90%
23 Ratings

Likelihood to Renew

Moogsoft

N/A
0 Ratings
8.3

Splunk IT Service Intelligence (ITSI)

83%
2 Ratings

Support Rating

Moogsoft

N/A
0 Ratings
8.7

Splunk IT Service Intelligence (ITSI)

87%
3 Ratings

Likelihood to Recommend

Moogsoft

Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools.2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool.3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
Nikhil Kumar Sharma | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
Todd Kulick | TrustRadius Reviewer

Pros

Moogsoft

  • Event Management Tools
  • Event Enrichment
  • AIOps and ML features
  • Entropy based prediction
Rekha Yadav | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

Moogsoft

  • Automation
  • Config files
  • Ansible
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
Anonymous | TrustRadius Reviewer

Pricing Details

Moogsoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Moogsoft

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.3
Based on 2 answers
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Support Rating

Moogsoft

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.7
Based on 3 answers
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
Mike McGrail | TrustRadius Reviewer

Alternatives Considered

Moogsoft

Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
Nikhil Kumar Sharma | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Nikhil Kumar Sharma | TrustRadius Reviewer

Return on Investment

Moogsoft

  • Unique Event Handling and Management
  • Situation-based event grouping
  • Auto Remediation of issues using tight integration options
Rekha Yadav | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Todd Kulick | TrustRadius Reviewer

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