Moogsoft vs Splunk IT Service Intelligence (ITSI)

Likelihood to Recommend

Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools.2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool.3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.

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Nikhil Kumar Sharma

Associate Consultant

HCL TechnologiesInformation Technology & Services, 10,001+ employees

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Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

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Todd Kulick

XperiInformation Technology & Services, 1001-5000 employees

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Pros

Event Management Tools
Event Enrichment
AIOps and ML features
Entropy based prediction

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Rekha Yadav

Development Team Lead

AccentureComputer Software, 10,001+ employees

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Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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Cons

Automation
Config files
Ansible

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Verified User

Technician in Information Technology

Information Technology and Services Company, 51-200 employees

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ITSI really needs a robust splunk log ingestion infrastructure at its core
ITSI requires a great engineering team to build out the automated discovery and topology
Unless you use an API to build the topology, the view can quickly become static

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Verified User

Director in Information Technology

Financial Services Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Splunk IT Service Intelligence (ITSI) 8.3

Based on 2 answers

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

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Mike McGrail

Senior Infrastructure Specialist

Canada LifeFinancial Services, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

Splunk IT Service Intelligence (ITSI) 8.7

Based on 3 answers

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

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Mike McGrail

Senior Infrastructure Specialist

Canada LifeFinancial Services, 10,001+ employees

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Alternatives Considered

Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.

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Nikhil Kumar Sharma

Associate Consultant

HCL TechnologiesInformation Technology & Services, 10,001+ employees

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Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

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Nikhil Kumar Sharma

Associate Consultant

HCL TechnologiesInformation Technology & Services, 10,001+ employees

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Return on Investment

Unique Event Handling and Management
Situation-based event grouping
Auto Remediation of issues using tight integration options

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Rekha Yadav

Development Team Lead

AccentureComputer Software, 10,001+ employees

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Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.

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Todd Kulick

XperiInformation Technology & Services, 1001-5000 employees

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Moogsoft vs Splunk IT Service Intelligence (ITSI)

Moogsoft

Splunk IT Service Intelligence (ITSI)

Attribute Ratings

Likelihood to Recommend

Moogsoft

Splunk IT Service Intelligence (ITSI)

Likelihood to Renew

Moogsoft

Splunk IT Service Intelligence (ITSI)

Support Rating

Moogsoft

Splunk IT Service Intelligence (ITSI)

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Likelihood to Renew

Support Rating

Alternatives Considered

Return on Investment

Add comparison