Motadata ServiceOps vs. Spiceworks Help Desk
Motadata ServiceOps vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Motadata ServiceOps | Small Businesses (1-50 employees) | Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Motadata ServiceOps | Spiceworks Help Desk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Motadata ServiceOps | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Motadata ServiceOps | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.1 (1 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | 9.1 (1 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.1 (1 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Motadata ServiceOps | Spiceworks Help Desk | |
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Likelihood to Recommend | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Pros | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Cons | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Likelihood to Renew | Motadata (Mindarray Systems) No answers on this topic | Spiceworks Ziff Davis |
Usability | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Reliability and Availability | Motadata (Mindarray Systems) No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Implementation Rating | Motadata (Mindarray Systems) No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
Return on Investment | Motadata (Mindarray Systems) | Spiceworks Ziff Davis |
ScreenShots | Motadata ServiceOps Screenshots |