Motadata ServiceOps vs. Zendesk Suite
Motadata ServiceOps vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Motadata ServiceOps | Small Businesses (1-50 employees) | Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Motadata ServiceOps | Zendesk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Motadata ServiceOps | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Motadata ServiceOps | Zendesk Suite | |
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Likelihood to Recommend | 9.1 (1 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | 9.1 (1 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 9.1 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Motadata ServiceOps | Zendesk Suite | |
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Likelihood to Recommend | Motadata (Mindarray Systems) | Zendesk |
Pros | Motadata (Mindarray Systems) | Zendesk |
Cons | Motadata (Mindarray Systems) | Zendesk |
Likelihood to Renew | Motadata (Mindarray Systems) No answers on this topic | Zendesk |
Usability | Motadata (Mindarray Systems) | Zendesk |
Reliability and Availability | Motadata (Mindarray Systems) No answers on this topic | Zendesk |
Performance | Motadata (Mindarray Systems) No answers on this topic | Zendesk |
Support Rating | Motadata (Mindarray Systems) | Zendesk |
Online Training | Motadata (Mindarray Systems) No answers on this topic | Zendesk |
Implementation Rating | Motadata (Mindarray Systems) No answers on this topic | Zendesk |
Alternatives Considered | Motadata (Mindarray Systems) | Zendesk |
Return on Investment | Motadata (Mindarray Systems) | Zendesk |
ScreenShots | Motadata ServiceOps Screenshots | Zendesk Suite Screenshots |