Moveworks vs. ZoomMate

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

If you have a colleague who is based in a remote location or is part of a remote team, Zoom is a vital collaboration tool for your day-to-day work. Zoom AI Companion is easier and more effective for working with a colleague at a remote location rather than making a call. You can share your non-verbal reactions through video, which brings a close experience to face-to-face interactions.

Incentivized

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• Zoom has a built-in AI-powered transcription feature that generates automated meeting summaries, so we don't have to take meeting notes.
• Zoom has stable video/audio quality even in low bandwidth.
• Zoom has everything in one place, like meetings, chat, phone, and whiteboard, so we don't have to juggle multiple apps.

Incentivized

• Conversations, asking users refining questions to better tailor responses

Incentivized

• Although the whiteboard is nice, it's not as advanced as I'd like to be. For example, navigating it can sometimes be tricky, and it doesn't have nearly as many features as a tool like Miro.
• The Zoom integration for Outlook has issues, it doesn't always sync
• The React feature on Zoom calls doesn't always work and sometimes isn't visible

Incentivized

It's really easy to use - the AI icon is everywhere all over the place in the Zoom client so it's easy to be able to leverage AI whenever you need it, and similarly in the meeting it's easy to find and to use. I don't have complaints here that I can think of

Zoom has better compatibility compared to Teams at our institution. It also supports a wider array of codecs. We like using Zoom despite the fact that both Teams and Zoom are supported at an enterprise level at our academic institution. Zoom also seems to have better video and audio quality and lower drop rates.

Incentivized

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized

• It has allowed us to work seamlessly with hybrid work environments
• It has allowed us to have clients or vendors share seamlessly when they are in office. Makes it look like we have our [...] together, thanks!
• Other options we were looking at (barco) would have been such a large chunk of money to get even half the rooms we have done. You are top notch!

Incentivized