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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MYOB

    Score8.3 out of 10
    N/AMYOB now has a suite of subscription-based products and a browser-based accounting product that was released in August 2010. On 24 October 2012, MYOB released AccountRight Live - the cloud-enabled version of its flagship product. MYOB competes with Xero and QuickBooks.

    $11

    per month

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    MYOBServiceMax
    Editions & Modules
    Solo
    $11
    per month
    Lite
    $34
    per month
    Pro
    $63
    per month
    Premier
    $88.50
    per month
    Account Right Plus
    $150
    per month
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    MYOBServiceMax
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    MYOBServiceMax
    Considered Both Products
    MYOB
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    50%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    50%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    71%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    50%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    64%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    MYOBServiceMax
    Payroll Management
    Comparison of Payroll Management features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    12 Ratings
    28% above category average
    ServiceMax
    -
    Ratings
    Pay calculation10.012 Ratings00 Ratings
    Benefit plan administration10.08 Ratings00 Ratings
    Direct deposit files10.010 Ratings00 Ratings
    Salary revision and increment management10.08 Ratings00 Ratings
    Reimbursement management10.08 Ratings00 Ratings
    Customization
    Comparison of Customization features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    7 Ratings
    28% above category average
    ServiceMax
    -
    Ratings
    API for custom integration10.07 Ratings00 Ratings
    Plug-ins10.06 Ratings00 Ratings
    Security
    Comparison of Security features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    12 Ratings
    20% above category average
    ServiceMax
    -
    Ratings
    Single sign-on capability10.011 Ratings00 Ratings
    Role-based user permissions10.012 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    12 Ratings
    24% above category average
    ServiceMax
    -
    Ratings
    Dashboards10.011 Ratings00 Ratings
    Standard reports10.012 Ratings00 Ratings
    Custom reports10.011 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of MYOB and ServiceMax
    Feature
    MYOB
    9.1
    16 Ratings
    18% above category average
    ServiceMax
    -
    Ratings
    Accounts payable10.016 Ratings00 Ratings
    Accounts receivable10.016 Ratings00 Ratings
    Cash management10.015 Ratings00 Ratings
    Bank reconciliation10.016 Ratings00 Ratings
    Expense management10.012 Ratings00 Ratings
    Time tracking6.07 Ratings00 Ratings
    Fixed asset management10.09 Ratings00 Ratings
    Multi-currency support10.08 Ratings00 Ratings
    Multi-division support10.07 Ratings00 Ratings
    Regulations compliance10.09 Ratings00 Ratings
    Electronic tax filing5.19 Ratings00 Ratings
    Self-service portal6.37 Ratings00 Ratings
    Global Financial Support10.06 Ratings00 Ratings
    Primary and Secondary Ledgers10.08 Ratings00 Ratings
    Intercompany Accounting10.06 Ratings00 Ratings
    Localizations10.06 Ratings00 Ratings
    Journals and Reconciliations10.012 Ratings00 Ratings
    Enterprise Accounting2.84 Ratings00 Ratings
    Configurable Accounting10.09 Ratings00 Ratings
    Centralized Rules Framework10.04 Ratings00 Ratings
    Standardized Processes10.08 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    9 Ratings
    31% above category average
    ServiceMax
    -
    Ratings
    Inventory tracking10.09 Ratings00 Ratings
    Automatic reordering10.06 Ratings00 Ratings
    Location management10.06 Ratings00 Ratings
    Manufacturing module10.06 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of MYOB and ServiceMax
    Feature
    MYOB
    10.0
    7 Ratings
    30% above category average
    ServiceMax
    -
    Ratings
    Pricing10.07 Ratings00 Ratings
    Order entry10.07 Ratings00 Ratings
    Credit card processing10.06 Ratings00 Ratings
    Cost of goods sold10.07 Ratings00 Ratings
    Order Orchestration10.05 Ratings00 Ratings
    End-to-end order visibility10.05 Ratings00 Ratings
    Order exception Resolution10.05 Ratings00 Ratings
    Best Alternatives
    MYOBServiceMax
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Accounting Seed
    Score9 out of 10
    No answers on this topic
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MYOBServiceMax
    Likelihood to Recommend
    9.0
    (19 ratings)
    1.0
    (4 ratings)
    Likelihood to Renew
    9.5
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (15 ratings)
    -
    (0 ratings)
    Support Rating
    1.2
    (14 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    5.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MYOBServiceMax
    Likelihood to Recommend
    MYOB
    MYOB is suitable for any business. I have two different businesses and both use MYOB effectively. I use MYOB to pay wages every fortnight for both businesses. This enables me to track exactly what is happening with everyone's different sick leave and holiday entitlements easily. I'm also able to keep track of expenditure and balance and reconcile the accounts against bank statements.
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    MYOB
    • MYOB is very easy to navigate and find the correct information.
    • The Help section was very straight forward and very easy to learn.
    • MYOB was a great accounting tool for our business as it provided the accountant, sales, etc all of the information they need all in one place.
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    MYOB
    • [In my opinion,] horrible interface to import data
    • [In my opinion,] user interface stuck in 1995
    • Needs improvement to usability
    • Contestant price increases
    • [In my opinion,] new in-app advertising is annoying
    • Countless different windows to do simple tasks like onboard an employee
    • [In my experience,] too slow
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Likelihood to Renew
    MYOB
    Our clients seems hesitant to change softwares so I don't see why we wouldn't be renewing with MYOB
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Usability
    MYOB
    Still 10 for me, I have no problem at all using this toll even it hangs sometimes, I need to log in again to refresh it and it always ask to update the MYOB app. i Also like the security of this platform, iT always asks for the code (before logging in.
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    MYOB
    MYOB accounting software basically works but looks and functions like 1998. Unfortunately their Antipiracy licensing system is absolutely TERRIBLE and verging on nearly criminal, scam! You must CONFIRM each and every data file and when it doesnt work you have to PAY THEM to fix their own file protection issues. If you dont pay them, they hold your data hostage as your company accounting information file becomes READ ONLY. Permantly, unless you pay them. This is a total extortion SCAM. I cannot believe a company can operate this way. With a lot of better product available... i dont imagine MYOB is going to survive much longer.
    Read full review
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    MYOB
    Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    MYOB
    • Made a life a lot easier by removing a lot of separate entries in multiple excel sheets
    • With all of the relevant information in one place, it is easier to process payments.
    • Most of the business only have one person doing the payroll compared to the team effort.
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair