Renaissance myON vs. Sprinklr Service

I teach 5th/6th grade math and science, but I love finding fun books to explain science and math concepts using books that keep the students engaged. I can make sure to give them several options on their reading level to choose from and know I am meeting a majority of my students needs because they can listen to other book be read if they so choose. My students have learned so much from science graphic novels!

Incentivized

Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.

Incentivized

• Helps students gain comprehension by suggesting reading materials at their level.
• Because the program has the capacity to read to the students, they get a to hear a good role model which helps develop fluency and accuracy in their reading.
• It is easy to access and helps keep students on track with their reading goals.

Incentivized

• Automated routing to appropriate teams
• Automated notifications for certain types of content or posts from certain users
• The reporting options are fantastic.
• We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.

Incentivized

• I could never figure it out.
• Students levels from their STAR test did not translate into the books suggested on myON.
• The platform is cumbersome and inaccessible for students and teachers.
• I am fairly tech-savvy, but I could never navigate through and understand how myON worked. Eventually, I gave up and switched to Epic.
• The book selection was poor. Only the non-fiction books were interesting to my students. None of the popular titles and authors were available.
• It was a big disappointment and frustration for me and my students.

Incentivized

• I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
• You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
• I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

Incentivized

The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.

Incentivized

I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.

No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.

Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

I believe this product provides students with faster and easier access to books. This increases their time spent on task reading. myON reader is a product that is great for students and teachers.

If there are any issues and concerns while using myON, there are many help resources available to offer assistance.

myON Reader works so well with the rest of the Renaissance Platform. This consistency is great for everyone!

Incentivized

I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

Incentivized

Our customer support team went through in-person training. I am not unable to rate.

Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.

Renaissance myON is hands down the best as compared to Epic. I am allowed to consistently monitor my students. I am able to print reports to help evaluate student progress. I can also use these reports during parent/teacher conferences so parents and guardians can see where their student is throughout the year. They are able to see how their interests change along with how the reading level improves.

First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

Incentivized

• Students continued to read on their level and were motivated by all of the books being an AR book with a quiz and points to earn.

Incentivized

• Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
• Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.

Incentivized