SurveyLab vs. Zendesk Suite
SurveyLab vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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SurveyLab | N/A | SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
SurveyLab | Zendesk Suite | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SurveyLab | Zendesk Suite | |
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Small Businesses | Square 9 Softworks Score 9.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Square 9 Softworks Score 9.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.3 out of 10 | Front Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SurveyLab | Zendesk Suite | |
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Likelihood to Recommend | 9.1 (1 ratings) | 8.8 (189 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (43 ratings) |
Usability | - (0 ratings) | 8.8 (62 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 6.5 (31 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
SurveyLab | Zendesk Suite | |
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Likelihood to Recommend | 7 Points Ltd. | Zendesk |
Pros | 7 Points Ltd. | Zendesk |
Cons | 7 Points Ltd. | Zendesk |
Likelihood to Renew | 7 Points Ltd. No answers on this topic | Zendesk |
Usability | 7 Points Ltd. No answers on this topic | Zendesk |
Reliability and Availability | 7 Points Ltd. No answers on this topic | Zendesk |
Performance | 7 Points Ltd. No answers on this topic | Zendesk |
Support Rating | 7 Points Ltd. No answers on this topic | Zendesk |
Online Training | 7 Points Ltd. No answers on this topic | Zendesk |
Implementation Rating | 7 Points Ltd. No answers on this topic | Zendesk |
Alternatives Considered | 7 Points Ltd. | Zendesk |
Return on Investment | 7 Points Ltd. | Zendesk |
ScreenShots | SurveyLab Screenshots | Zendesk Suite Screenshots |