What users are saying about
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Top Rated
292 Ratings
22 Ratings
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Score 7.7 out of 100

TOPdesk

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Top Rated
292 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • TOPdesk ranks higher in 3 feature sets: Incident and problem management, ITSM asset management, Change management

Incident and problem management

5.3

N-able MSP Manager

53%
8.4

TOPdesk

84%
TOPdesk ranks higher in 7/7 features

Organize and prioritize service tickets

4.5
45%
4 Ratings
9.0
90%
141 Ratings

Expert directory

3.5
35%
4 Ratings
8.6
86%
89 Ratings

Service restoration

3.9
39%
2 Ratings
8.6
86%
90 Ratings

Self-service tools

3.5
35%
4 Ratings
8.3
83%
130 Ratings

Subscription-based notifications

7.3
73%
3 Ratings
7.7
77%
98 Ratings

ITSM collaboration and documentation

7.3
73%
3 Ratings
8.2
82%
108 Ratings

ITSM reports and dashboards

7.3
73%
3 Ratings
8.1
81%
115 Ratings

ITSM asset management

6.7

N-able MSP Manager

67%
8.4

TOPdesk

84%
TOPdesk ranks higher in 3/3 features

Configuration mangement

6.3
63%
3 Ratings
8.9
89%
110 Ratings

Asset management dashboard

7.2
72%
3 Ratings
8.4
84%
96 Ratings

Policy and contract enforcement

N/A
0 Ratings
8.0
80%
77 Ratings

Change management

2.8

N-able MSP Manager

28%
8.0

TOPdesk

80%
TOPdesk ranks higher in 3/3 features

Change calendar

1.0
10%
1 Rating
7.6
76%
87 Ratings

Service-level management

4.5
45%
4 Ratings
8.5
85%
89 Ratings

Change requests repository

N/A
0 Ratings
8.0
80%
107 Ratings

Attribute Ratings

  • TOPdesk is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

4.0

N-able MSP Manager

40%
4 Ratings
8.7

TOPdesk

87%
141 Ratings

Likelihood to Renew

N-able MSP Manager

N/A
0 Ratings
9.4

TOPdesk

94%
51 Ratings

Usability

N-able MSP Manager

N/A
0 Ratings
8.9

TOPdesk

89%
24 Ratings

Availability

N-able MSP Manager

N/A
0 Ratings
8.7

TOPdesk

87%
9 Ratings

Performance

N-able MSP Manager

N/A
0 Ratings
8.2

TOPdesk

82%
9 Ratings

Support Rating

3.9

N-able MSP Manager

39%
4 Ratings
8.7

TOPdesk

87%
218 Ratings

In-Person Training

N-able MSP Manager

N/A
0 Ratings
7.3

TOPdesk

73%
1 Rating

Online Training

N-able MSP Manager

N/A
0 Ratings
6.4

TOPdesk

64%
1 Rating

Implementation Rating

N-able MSP Manager

N/A
0 Ratings
6.5

TOPdesk

65%
18 Ratings

Configurability

N-able MSP Manager

N/A
0 Ratings
7.0

TOPdesk

70%
7 Ratings

Ease of integration

N-able MSP Manager

N/A
0 Ratings
7.0

TOPdesk

70%
12 Ratings

Product Scalability

N-able MSP Manager

N/A
0 Ratings
8.6

TOPdesk

86%
8 Ratings

Vendor post-sale

N-able MSP Manager

N/A
0 Ratings
7.8

TOPdesk

78%
6 Ratings

Vendor pre-sale

N-able MSP Manager

N/A
0 Ratings
8.7

TOPdesk

87%
5 Ratings

Likelihood to Recommend

N-able

It's a good company to grow with because as needs change there are more features available.
Read full review

TOPdesk

This is the most complete software I've reviewed and we purchased that allows customization and growth but is stable and rock solid in regards to team support. I don't have anything bad to say about Topdesk. We've used it for over 4 years and not only can we measure where the work is, where support is needed but also team stats on where we can look at efficiencies in support
Read full review

Pros

N-able

  • Web Based
  • Automated Ticket creation
Read full review

TOPdesk

  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
Read full review

Cons

N-able

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Read full review

TOPdesk

  • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
  • If your dashboards are not configured correctly, its very hard to find work assigned to you.
  • The search function is only skin deep, unable to pull information on what was said in the ticket.
Read full review

Pricing Details

N-able MSP Manager

Starting Price

Editions & Modules

N-able MSP Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TOPdesk

    Starting Price

    Editions & Modules

    TOPdesk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

      Pricing Info

      Likelihood to Renew

      N-able

      No answers on this topic

      TOPdesk

      We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
      Read full review

      Usability

      N-able

      No answers on this topic

      TOPdesk

      Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      TOPdesk

      Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
      Read full review

      Performance

      N-able

      No answers on this topic

      TOPdesk

      Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
      Read full review

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      TOPdesk

      TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
      Read full review

      In-Person Training

      N-able

      No answers on this topic

      TOPdesk

      The training was short but effective. 1 day to train key users
      Read full review

      Online Training

      N-able

      No answers on this topic

      TOPdesk

      Simple training, Just to know the basics
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      TOPdesk

      SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
      Read full review

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
      Read full review

      TOPdesk

      We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
      Read full review

      Scalability

      N-able

      No answers on this topic

      TOPdesk

      In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
      Read full review

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
      Read full review

      TOPdesk

      • This year we moved to a unified hardware budget where IT now orders all assets from our budget. Asset management is key to that goal. TOPdesk has enabled our department to move forward with of Computer Lifecycle program of replacements.
      • TOPdesk did come with a cost, we went from using the free Spiceworks solution to a paid solution with TOPdesk. But I firmly believe the benefits outweigh the cost.
      • We had started to have stability issues with our old helpdesk solution. With TOPdesk I have had no downtime and by it being cloud-based we no longer have to have onsite servers.
      Read full review

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