What users are saying about
11 Ratings
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Top Rated
206 Ratings
11 Ratings
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Score 6.6 out of 100

Spiceworks Help Desk

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Top Rated
206 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Nagios XI

Nagios XI is suitable for inexpensive and very detailed monitoring of the physical hosts and VMs. Both Windows and Linux. This would require configuring 2-3 ways of monitoring for the same set of hosts and some time spent to fine tune the configurations. It may also be used for SQL and Apache front-ends such as Tomcat, Glassfish, etc.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Nagios XI
Spiceworks Help Desk
8.7
Organize and prioritize service tickets
Nagios XI
Spiceworks Help Desk
8.8
Expert directory
Nagios XI
Spiceworks Help Desk
8.3
Subscription-based notifications
Nagios XI
Spiceworks Help Desk
8.4
ITSM collaboration and documentation
Nagios XI
Spiceworks Help Desk
8.2
Ticket creation and submission
Nagios XI
Spiceworks Help Desk
9.3
Ticket response
Nagios XI
Spiceworks Help Desk
9.2

Self Help Community

Nagios XI
Spiceworks Help Desk
8.7
External knowledge base
Nagios XI
Spiceworks Help Desk
9.2
Internal knowledge base
Nagios XI
Spiceworks Help Desk
8.3

Multi-Channel Help

Nagios XI
Spiceworks Help Desk
8.5
Customer portal
Nagios XI
Spiceworks Help Desk
8.9
IVR
Nagios XI
Spiceworks Help Desk
9.0
Social integration
Nagios XI
Spiceworks Help Desk
8.2
Email support
Nagios XI
Spiceworks Help Desk
8.5
Help Desk CRM integration
Nagios XI
Spiceworks Help Desk
8.0

Pros

Nagios XI

  • Nagios XI has an exclusive feature of bulk modification of attributes that help in monitoring the same set on monitoring modules on a newly set up environment.
  • It allows you to monitor many network devices, such as switches, routers, servers, and is helping to monitor network performance and track traffic on the network interface.
  • The audit trails feature allows us to scrutinize the modification or setup.
Eduin Zuloaga | TrustRadius Reviewer

Spiceworks Help Desk

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

Nagios XI

  • Robust, but visually old interface. Requires a lot of work to become presentable.
  • Small selection of dashlets to construct new views.
  • No MS Azure monitoring ability, nothing for “as service,” very limited Amazon cloud monitoring abilities.
  • Questionable price politics (could make it a lot less for developing markets to actually increase use of the product and R&D budgets).
  • No report designers nor the ability to create new reports. No changes in this area for years.
  • Overall lack of new developments, making this product more and more outdated.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nagios XI

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 8.7
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

Nagios XI

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

Nagios XI

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

Nagios XI

Nagios XI 9.0
Based on 2 answers
Nagios XI support has plans to offer the following features:
  • Access to knowledgeable IT professionals – including support staff and developers.
  • Access to customer-only tutorials, documentation, and content in the Nagios Library.
  • Access to customer-only boards on our support forum for expedited assistance.
  • Access to customer-only email support for fast, confidential assistance.
  • Discounts on future license purchases.
Eduin Zuloaga | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 47 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nagios XI

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 12 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

Nagios XI

Nagios XI is better supported vs SolarWinds, needs less manual administration work vs Datadog and a lot less expensive for a long as you are willing to compromise on the look and some functionalities. Moreover, SolarWinds database design prevents one from storing any meaningful data for an extended period of time (creating averages of the averages of the averages), where Nagios could be set for keeping years of detailed information without large storage or the overutilized DB engine. In both Datadog and SolarWinds trials we could not get answers to many of our questions, configure working solutions out of the box by using the inline documentation. Nagios XI does not have limitations, offers such as AppOptics impose on the customers (making it very expensive and absolutely not a real life product). Overall, Nagios XI is a great tool, requiring a lot of R&D “yesterday” to make it beat all the competition on all fronts. That is assuming you have an extensive knowledge in the many areas of IT (thus knowing what should be monitored and how to interpret the data).
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

Nagios XI

  • Reduction of at least 10% of false alarms.
  • Increased network traffic by 5%.
Eduin Zuloaga | TrustRadius Reviewer

Spiceworks Help Desk

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Pricing Details

Nagios XI

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nagios XI
8.5
Spiceworks Help Desk
8.7

Likelihood to Renew

Nagios XI
Spiceworks Help Desk
8.7

Usability

Nagios XI
Spiceworks Help Desk
10.0

Reliability and Availability

Nagios XI
Spiceworks Help Desk
10.0

Performance

Nagios XI
Spiceworks Help Desk
8.0

Support Rating

Nagios XI
9.0
Spiceworks Help Desk
8.6

Implementation Rating

Nagios XI
Spiceworks Help Desk
10.0

Scalability

Nagios XI
Spiceworks Help Desk
10.0

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