What users are saying about
8 Ratings
6 Ratings
8 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

    Online Storefront

    Narvar

    Feature Set Not Supported
    N/A
    10.0

    ShipperHQ

    100%
    ShipperHQ ranks higher in 1/1 features

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    eCommerce Business Management

    Narvar

    Feature Set Not Supported
    N/A
    8.0

    ShipperHQ

    80%
    ShipperHQ ranks higher in 2/2 features

    Shipping

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Custom functionality

    N/A
    0 Ratings
    5.9
    59%
    2 Ratings

    Attribute Ratings

    • ShipperHQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    Narvar

    80%
    5 Ratings
    8.9

    ShipperHQ

    89%
    3 Ratings

    Likelihood to Renew

    Narvar

    N/A
    0 Ratings
    10.0

    ShipperHQ

    100%
    1 Rating

    Usability

    Narvar

    N/A
    0 Ratings
    8.0

    ShipperHQ

    80%
    1 Rating

    Support Rating

    8.0

    Narvar

    80%
    2 Ratings
    10.0

    ShipperHQ

    100%
    2 Ratings

    Likelihood to Recommend

    Narvar

    If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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    ShipperHQ (WebShopApps)

    ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
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    Pros

    Narvar

    • Narvar offered us a turn-key solution that we had up and running in less than a month.
    • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
    • Narvar's solution is scalable/expandable to include returns (once we are ready).
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    ShipperHQ (WebShopApps)

    • It is easy to batch process orders.
    • It quickly calculates rates to compare.
    • It is easy to keep track of orders for future review.
    Read full review

    Cons

    Narvar

    • Pricing is much more expensive than competitors.
    • UI Design is often lacking.
    Read full review

    ShipperHQ (WebShopApps)

    • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
    • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
    • I would also like to see the option for adding shipping rules if shipping management was integrated.
    Read full review

    Pricing Details

    Narvar

    Starting Price

    Editions & Modules

    Narvar editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ShipperHQ

      Starting Price

      $250.5 per month

      Editions & Modules

      ShipperHQ editions and modules pricing
      EditionModules
      Essentials Plan$100.001
      Standard Plan$250.002
      Pro Plan$400.003
      Enterprisecall for pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $250.00

      Additional Details

      Pricing may vary per platform as feature availability can vary per platform.

      Likelihood to Renew

      Narvar

      No answers on this topic

      ShipperHQ (WebShopApps)

      I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
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      Usability

      Narvar

      No answers on this topic

      ShipperHQ (WebShopApps)

      I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
      Read full review

      Support Rating

      Narvar

      Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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      ShipperHQ (WebShopApps)

      Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
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      Alternatives Considered

      Narvar

      At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
      Read full review

      ShipperHQ (WebShopApps)

      USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
      Read full review

      Return on Investment

      Narvar

      • Not sure we could attribute ROI to this tool.
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      ShipperHQ (WebShopApps)

      • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
      • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
      • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
      Read full review

      Screenshots

      Add comparison