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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NativeScript

    Score4.8 out of 10
    N/ANativeScript is an open source framework that allows you to create native iOS and Android apps, with one codebase, using ​the web skills you already have (JavaScript and CSS) and ​the libraries you already love​.N/A

    SnapEngage

    Score7.5 out of 10
    N/ASnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…

    $60

    per month

    Pricing
    NativeScriptSnapEngage
    Editions & Modules
    No answers on this topic
    Business
    60/month
    includes 4 agents licenses
    Plus
    140/month
    includes 8 agent licenses, premium integrations
    Premier
    420/month
    includes 16 agent licenses, premium integrations, advanced features
    Offerings
    Pricing Offerings
    NativeScriptSnapEngage
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe NativeScript framework and CLI are completely free and open source. NativeScript Sidekick is a free download to improve developer productivity with optional paid tiers for power users.Enterprise plans are also available and are custom tailored to the business' specific needs.
    More Pricing Information
    Best Alternatives
    NativeScriptSnapEngage
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    SAP Extension Suite (discontinued)
    Score8.4 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NativeScriptSnapEngage
    Likelihood to Recommend
    4.8
    (13 ratings)
    7.5
    (13 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    9.0
    (4 ratings)
    Support Rating
    1.0
    (2 ratings)
    5.0
    (1 ratings)
    User Testimonials
    NativeScriptSnapEngage
    Likelihood to Recommend
    Progress Software
    I gotta be honest, after a PoC period, we choose to rewrite the whole application in a different cross-platform app. Our developers had to invest a lot of time and effort to debug a lot of plugin-related issues, which we needed to utilize the android mobile phone capabilities. QR reader, special visualizations, and fine-tuning were really hard and often resulted in writing native Android code instead of using the shared Angular code. In the end, we think that writing a standalone Android app and an Angular app would have been a better alternative, as the shared code base was so unreliable that it did not save us any time.
    Incentivized
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    SnapEngage
    It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
    Incentivized
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    Pros
    Progress Software
    • True native app. The app uses native components and that is quite noticeable in the overall performance of the app. NativeScript is also awesome in the way we can access the native APIs, so we are never really constrained by the framework. If we need, we can just dive into the native APIs without leaving our environment and language (JS).
    • Cross-platform. Builds for Android and iOS. It deals with the platforms differences very well.
    • Support for Vue.js. Even though it is just a community effort, the NativeScript-Vue plugin is the best alternative to build native Apps with Vue.js. That was a major factor to go with NativeScript.
    Incentivized
    Read full review
    SnapEngage
    • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
    • We can see which of our team members are available, busy, or not-available.
    • Ability to see some biographical information of chatters and to sync information with Salesforce.
    Incentivized
    Read full review
    Cons
    Progress Software
    • The need to know the native Android and iOS APIs to access device hardware and other platform-specific functionality
    • Not all user interface components are available for free
    • NativeScript has no HTML and DOM, which requires some deep knowledge of different UI tools to be implemented instead
    Incentivized
    Read full review
    SnapEngage
    • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
    • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
    Incentivized
    Read full review
    Likelihood to Renew
    Progress Software
    The hybrid is ok but native is better for performance and the right use case I want to go for is the performance without dealing with too many development tools.
    Incentivized
    Read full review
    SnapEngage
    I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
    Incentivized
    Read full review
    Support Rating
    Progress Software
    The community support is excellent.
    They have a slack community as well as a discourse forum
    forum.nativescript.org
    Both of these offer community driven support.
    The forum is more for a threaded discussion. The slack community is more for a quick talk.
    Incentivized
    Read full review
    SnapEngage
    I have never needed to contact them for support.
    Incentivized
    Read full review
    Alternatives Considered
    Progress Software
    Ionic Ionic is an excellent Angular-based framework for mobile, and it does give a lot of access to the native device api's. However, the technology is based on Cordova, which means the apps being built are just webviews, with html, css and JS all running on the UI thread, and potentially creating very slow experiences for users. NativeScript is a truly native solution, and so provides a faster user experience. ReactNative We evaluate ReactNative, and found it much the same as NativeScript. The main difference is that your JS is all written with React, while NativeScript lets you choose between normal JS, Angular, and Vue. For our team, Angular was the most appropriate choice.
    Incentivized
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    SnapEngage
    We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
    Incentivized
    Read full review
    Return on Investment
    Progress Software
    • The poor quality of NativeScript documentation has the potential to weigh heavily on development timelines, budgets, and QA resources in a NEGATIVE manner.
    • The poor interoperability of NativeScript plugins can significantly increase development time.
    • The need to seek out professional instruction to learn how to use NativeScript effectively may become a burden on your budget.
    • The number of breaking changes between versions of NativeScript, may cause your development efforts to lag further behind the most recent releases of NativeScript and your other chosen environments than you are accustomed to.
    • NativeScript still does not support the latest major version of Angular. Any significant changes to the other environment components of your systems may hold you back even further while NativeScript plays catch-up.
    Read full review
    SnapEngage
    • It has allowed us to provide more service with a much smaller team than our phone team.
    • It provides us with data helpful to not only ourselves, but our marketing team as well.
    • It's customizable so it allows us to create and update our platforms immediately when needed.
    Incentivized
    Read full review
    ScreenShots

    NativeScript Screenshots

    Screenshot of Example of a styled NativeScript list viewScreenshot of Charts and graphs available as part of NativeScript UIScreenshot of Groceries – the app you build as part of the getting started tutorialScreenshot of Leverage native mapping systems with NativeScript

    SnapEngage Screenshots

    Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.