What users are saying about
18 Ratings
Top Rated
149 Ratings
18 Ratings
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Score 5 out of 100
Top Rated
149 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Twilio is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

NativeScript

50%
13 Ratings
8.7

Twilio

87%
51 Ratings

Likelihood to Renew

8.0

NativeScript

80%
1 Rating

Twilio

N/A
0 Ratings

Usability

NativeScript

N/A
0 Ratings
9.0

Twilio

90%
10 Ratings

Support Rating

1.0

NativeScript

10%
3 Ratings
9.5

Twilio

95%
18 Ratings

Contract Terms and Pricing Model

NativeScript

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Professional Services

NativeScript

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Likelihood to Recommend

Progress Software Corporation

I gotta be honest, after a PoC period, we choose to rewrite the whole application in a different cross-platform app. Our developers had to invest a lot of time and effort to debug a lot of plugin-related issues, which we needed to utilize the android mobile phone capabilities. QR reader, special visualizations, and fine-tuning were really hard and often resulted in writing native Android code instead of using the shared Angular code. In the end, we think that writing a standalone Android app and an Angular app would have been a better alternative, as the shared code base was so unreliable that it did not save us any time.
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Twilio

If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
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Pros

Progress Software Corporation

  • True native app. The app uses native components and that is quite noticeable in the overall performance of the app. NativeScript is also awesome in the way we can access the native APIs, so we are never really constrained by the framework. If we need, we can just dive into the native APIs without leaving our environment and language (JS).
  • Cross-platform. Builds for Android and iOS. It deals with the platforms differences very well.
  • Support for Vue.js. Even though it is just a community effort, the NativeScript-Vue plugin is the best alternative to build native Apps with Vue.js. That was a major factor to go with NativeScript.
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Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
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Cons

Progress Software Corporation

  • The need to know the native Android and iOS APIs to access device hardware and other platform-specific functionality
  • Not all user interface components are available for free
  • NativeScript has no HTML and DOM, which requires some deep knowledge of different UI tools to be implemented instead
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Twilio

  • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
  • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
  • Easier multi-media sending for images, videos, or files needed.
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Pricing Details

NativeScript

Starting Price

$0

Editions & Modules

NativeScript editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    The NativeScript framework and CLI are completely free and open source. NativeScript Sidekick is a free download to improve developer productivity with optional paid tiers for power users.

    Twilio

    Starting Price

    $0.0,015 per min per participant

    Editions & Modules

    Twilio editions and modules pricing
    EditionModules
    Programmable Messaging$0.00751
    Programmable Voice$0.00852
    Twilio SendGrid Marketing Campaigns$153
    Programmable Video$0.00154
    Twilio SendGrid Email API$14.955
    Twilio Flex (Contact Center)$16
    Twilio Flex (Contact Center)$1507
    Programmable Voice$0.0138
    Twilio Conversations$0.059
    Twilio Authy$0.0910
    Programmable Wireless$2.0011
    Programmable Wireless$0.112
    WhatsApp Business API$0.004213
    WhatsApp Business API$0.00514
    Elastic SIP Trunking$0.04515
    Elastic SIP Trunking$0.00716

    Footnotes

    1. per message sent or received
    2. per minute to receive a call
    3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    4. per min per participant
    5. per month up to 100k emails. (Up to 40k emails free for 30 days)
    6. per active user hour (5000 hours free)
    7. per named user per month (5000 hours free)
    8. per min to make a call
    9. per active user per month
    10. per authentication
    11. per SIM card
    12. per MB
    13. Per WhatsApp Template message sent
    14. Per WhatsApp session message
    15. Per min for origination
    16. Per min for termination

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

    Likelihood to Renew

    Progress Software Corporation

    The hybrid is ok but native is better for performance and the right use case I want to go for is the performance without dealing with too many development tools.
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    Twilio

    No answers on this topic

    Usability

    Progress Software Corporation

    No answers on this topic

    Twilio

    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
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    Support Rating

    Progress Software Corporation

    The community support is excellent.
    They have a slack community as well as a discourse forum
    forum.nativescript.org
    Both of these offer community driven support.
    The forum is more for a threaded discussion. The slack community is more for a quick talk.
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    Twilio

    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
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    Alternatives Considered

    Progress Software Corporation

    Ionic Ionic is an excellent Angular-based framework for mobile, and it does give a lot of access to the native device api's. However, the technology is based on Cordova, which means the apps being built are just webviews, with html, css and JS all running on the UI thread, and potentially creating very slow experiences for users. NativeScript is a truly native solution, and so provides a faster user experience. ReactNative We evaluate ReactNative, and found it much the same as NativeScript. The main difference is that your JS is all written with React, while NativeScript lets you choose between normal JS, Angular, and Vue. For our team, Angular was the most appropriate choice.
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    Twilio

    I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
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    Contract Terms and Pricing Model

    Progress Software Corporation

    No answers on this topic

    Twilio

    Being in South Africa, direct local currency support would be nice
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    Return on Investment

    Progress Software Corporation

    • The poor quality of NativeScript documentation has the potential to weigh heavily on development timelines, budgets, and QA resources in a NEGATIVE manner.
    • The poor interoperability of NativeScript plugins can significantly increase development time.
    • The need to seek out professional instruction to learn how to use NativeScript effectively may become a burden on your budget.
    • The number of breaking changes between versions of NativeScript, may cause your development efforts to lag further behind the most recent releases of NativeScript and your other chosen environments than you are accustomed to.
    • NativeScript still does not support the latest major version of Angular. Any significant changes to the other environment components of your systems may hold you back even further while NativeScript plays catch-up.
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    Twilio

    • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
    • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
    • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
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    Screenshots

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