NeoCase vs. OpenText Documentum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NeoCase
Score 8.0 out of 10
N/A
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
$100
per month
OpenText Documentum
Score 8.8 out of 10
N/A
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A
Pricing
NeoCaseOpenText Documentum
Editions & Modules
Neocase
$100.00
per month
No answers on this topic
Offerings
Pricing Offerings
NeoCaseOpenText Documentum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
NeoCaseOpenText Documentum
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
NeoCase
-
Ratings
OpenText Documentum
9.2
7 Ratings
9% above category average
Content capture & imaging00 Ratings10.07 Ratings
File sync, storage & archiving00 Ratings9.07 Ratings
Document management00 Ratings9.07 Ratings
Records management00 Ratings9.07 Ratings
Content search & retrieval00 Ratings9.07 Ratings
Enterprise content collaboration00 Ratings9.07 Ratings
Content publishing & creation00 Ratings9.07 Ratings
Security, risk management & information governance00 Ratings10.07 Ratings
Contract lifecycle management00 Ratings9.07 Ratings
Automated workflows00 Ratings9.03 Ratings
Artificial intelligence00 Ratings9.03 Ratings
Mobile support00 Ratings9.03 Ratings
Integration00 Ratings10.03 Ratings
Best Alternatives
NeoCaseOpenText Documentum
Small Businesses
Kissflow
Kissflow
Score 7.8 out of 10
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PowerDMS
Score 9.5 out of 10
Medium-sized Companies
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.3 out of 10
MediaValet
MediaValet
Score 9.9 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 8.8 out of 10
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
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User Ratings
NeoCaseOpenText Documentum
Likelihood to Recommend
8.0
(1 ratings)
9.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
NeoCaseOpenText Documentum
Likelihood to Recommend
NeoCase
Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
Read full review
OpenText
Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
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Pros
NeoCase
  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Read full review
OpenText
  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
Read full review
Cons
NeoCase
  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
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OpenText
  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Read full review
Likelihood to Renew
NeoCase
No answers on this topic
OpenText
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
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Support Rating
NeoCase
No answers on this topic
OpenText
Support is better than with ECM, but could use some improvement.
Read full review
Alternatives Considered
NeoCase
No answers on this topic
OpenText
At the time it was purchased it was one of the best, most robust solutions available on the market.
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Return on Investment
NeoCase
  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
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OpenText
  • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
  • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
  • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
Read full review
ScreenShots