What users are saying about
1 Rating
1 Rating
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Score 8 out of 100
12 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

NeoCase

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
Anonymous | TrustRadius Reviewer

OpenText Documentum

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Craig Soucie | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

NeoCase
OpenText Documentum
8.1
Content capture & imaging
NeoCase
OpenText Documentum
9.7
File sync, storage & archiving
NeoCase
OpenText Documentum
9.7
Document management
NeoCase
OpenText Documentum
9.8
Records management
NeoCase
OpenText Documentum
7.0
Content search & retrieval
NeoCase
OpenText Documentum
9.6
Enterprise content collaboration
NeoCase
OpenText Documentum
6.1
Content publishing & creation
NeoCase
OpenText Documentum
6.1
Security, risk management & information governance
NeoCase
OpenText Documentum
8.9
Contract lifecycle management
NeoCase
OpenText Documentum
9.8
Automated workflows
NeoCase
OpenText Documentum
9.8
Artificial intelligence
NeoCase
OpenText Documentum
5.1
Mobile support
NeoCase
OpenText Documentum
5.2
Integration
NeoCase
OpenText Documentum
8.9

Pros

NeoCase

  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Anonymous | TrustRadius Reviewer

OpenText Documentum

  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
Anonymous | TrustRadius Reviewer

Cons

NeoCase

  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
Anonymous | TrustRadius Reviewer

OpenText Documentum

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Likelihood to Renew

NeoCase

No score
No answers yet
No answers on this topic

OpenText Documentum

OpenText Documentum 8.0
Based on 4 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Support Rating

NeoCase

No score
No answers yet
No answers on this topic

OpenText Documentum

OpenText Documentum 7.0
Based on 2 answers
Support is better than with ECM, but could use some improvement.
Chris McCabe | TrustRadius Reviewer

Alternatives Considered

NeoCase

No answers on this topic

OpenText Documentum

At the time it was purchased it was one of the best, most robust solutions available on the market.
Anonymous | TrustRadius Reviewer

Return on Investment

NeoCase

  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
Anonymous | TrustRadius Reviewer

OpenText Documentum

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Pricing Details

NeoCase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$100 per month

NeoCase Editions & Modules

Edition
Neocase$100.001
  1. per month
Additional Pricing Details

OpenText Documentum

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

OpenText Documentum Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NeoCase
8.0
OpenText Documentum
8.6

Likelihood to Renew

NeoCase
OpenText Documentum
8.0

Performance

NeoCase
OpenText Documentum
9.0

Support Rating

NeoCase
OpenText Documentum
7.0

Implementation Rating

NeoCase
OpenText Documentum
9.0

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