34 Reviews and Ratings
2 Reviews and Ratings
It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.Incentivized
SaneBox is great for anybody who a) gets a lot of emails, and b) needs to respond quickly to email. For example, as a consultant, it's important that I quickly read and respond to my clients' email messages. SaneBox would be less useful for people with low volumes of email, or where there is little or no email from external senders.Incentivized
Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.Ease of Update: Because it is Web-based, updates to the software do not require local installation.Incentivized
Email workflow managementEmail filteringOrganizationIncentivized
Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.Incentivized
Would love to see more robust/easier to configure subject line filtering.Incentivized
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.Incentivized
NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.Incentivized
I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.Incentivized
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).Incentivized
I use the Snooze and Spam features in Office 365 for another mailbox. I feel SaneBox's system of folders is easier to manage, plus it is available from anywhere I check my email. Office 365 snooze is not available through my Android email program and in [my opinion] it's aggravating not being able to organize email from my phone. Incentivized
Improved mobilityEliminated issues with strucutreThe conversion was difficult, not ND fault, change is hard, but training and support helped.Incentivized
I respond more quickly to the right email messages, improving client satisfaction.I spend less time processing my email, which makes me more productive.Incentivized