Likelihood to Recommend
It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
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Sohodox is a beneficial paperless office software product that is quick to install, cost-effective, and easy to operate; it works very well with any TWAIN compatible scanner. It is a perfect solution for small business document management that features all tools which are needed to manage electronic and paper documents more efficiently. It lets you scan, index, organize, store, search and manage documents.
Read full review Pros Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes. Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected. Innovation: NetDocuments continuously looks for new solutions and updates their product regularly. Ease of Update: Because it is Web-based, updates to the software do not require local installation. Read full review Supports all document types as well as versioning. Integrated across all computer and mobile device operating systems for complete access to data. Complex indexing that allows for advanced and fast searching. Easy to use interface that is not challenging for the average user. Read full review Cons Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file. Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance. Read full review Not a truly scalable software package, best fit for single or smaller organizations up to 15 users. Does not force structure and is less document management and more document storage / organization. Pricing is not cheap but is relative to what you receive, online document storage and advanced access across devices. Read full review Usability
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
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It's easy to operate.
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NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
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I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.
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We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was
. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).
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Well, it a good product at an affordable price, which makes it suitable for me to chose Sohodox.
Read full review Return on Investment Improved mobility Eliminated issues with strucutre The conversion was difficult, not ND fault, change is hard, but training and support helped. Read full review Very scalable, but only to a certain level (1-15 users or so max). Interface and usability are user-friendly, without sacrificing features and power. Advanced tagging and searching allows users to save documents and organize them "their way" without forcing specific workflows. Read full review