Netomi vs. Twilio
Netomi vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Netomi | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Netomi | Twilio | |
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Top Pros | ||
Top Cons |
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Netomi | Twilio | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Netomi | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Netomi | Twilio | |
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Likelihood to Recommend | Netomi No answers on this topic | Twilio |
Pros | Netomi No answers on this topic | Twilio |
Cons | Netomi No answers on this topic | Twilio |
Likelihood to Renew | Netomi No answers on this topic | Twilio |
Usability | Netomi No answers on this topic | Twilio |
Performance | Netomi No answers on this topic | Twilio |
Support Rating | Netomi No answers on this topic | Twilio |
Implementation Rating | Netomi No answers on this topic | Twilio |
Alternatives Considered | Netomi No answers on this topic | Twilio |
Contract Terms and Pricing Model | Netomi No answers on this topic | Twilio |
Return on Investment | Netomi No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |