Simplify your comunications channels with Twilio.
Updated July 21, 2023

Simplify your comunications channels with Twilio.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

We needed a way to efficiently communicate with our clients. Most of them don't consider buying internet or don't have a smartphone.

Pros

  • Allows you to buy virtual phone numbers.
  • Allows you to set SMS interfaces within your software.
  • Provides an interface that allows you to monitor your virtual line and balance.

Cons

  • It would be good to have a user interface for one-time projects.
  • Sometimes is difficult to find documentation.
  • A more userfriendly interface.
  • It allows you to set SMS services withount needing any local company.
  • It allows you to recharge the balance without any actions.
  • It was easy to add Twilios code into our programs.
  • It helped us to send reminders of payments to our clients, this allowed the clients to be more aware of their payments and so decrease the late payment rate.
  • It helped us to send positive messages to our clients to motivate them through the pandemic.
  • It helps us to communicate with our clients that don't have internet or don't own a smartphone.
We needed a tool that could be implemented into our software. Since Twilio offers libraries that can be programmed into any software, we decided to use Twilio. Also, the documentation and prices were better.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Twilio is very simple to use but you will need someone with development skills to set it up since it needs to get programmed into your software code. You will need to find other services in case you have a one-time project.

Using Twilio

2 - We use Twilio to send SMS reminders to our clients about payments that are approaching so they can prepare them and avoid fees for being late in their payments. We also use them to encourage them while we were in the pandemic.
1 - To be able to implement Twilio, since Twilio doesn't provide and end product, but an API, the skills needed in our organization were those of a senior software developer. The software developer developed an end application where both our system and the Twilio API were integrated, for and end user to send the needed messages.
  • Constant and clear comunications with our clients.
  • Saving costs of handling late payments.
  • In some cases also for marketing purposes.
  • As a personal support to our clients during the pandemic.
  • Making educational surveys.
  • Marketing
We are happy with Twilio because the price per message is low. The API is not difficult to implement and the documentation is very complete. Twilio as a company keeps you well informed of issues that happen. They also offer free online workshops or conferences to make notices of new laws, etc.

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