What users are saying about
9 Ratings
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Score 6.6 out of 100
11 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NETSCOUT nGeniusONE

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.
Anonymous | TrustRadius Reviewer

PingPlotter

Best suited in saving time while monitoring network issues. It is a tool that monitors latency and internal network issues. It is helpful in the diagnosis of network issues. It is easy to install the software. Although its GUI could be more interesting and easy. Also Trial period is only 15 days, it could be extended.
Anuja Singh | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

NETSCOUT nGeniusONE
8.6
PingPlotter
7.7
Automated network device discovery
NETSCOUT nGeniusONE
9.0
PingPlotter
8.0
Network monitoring
NETSCOUT nGeniusONE
8.4
PingPlotter
8.0
Baseline threshold calculation
NETSCOUT nGeniusONE
6.6
PingPlotter
7.5
Alerts
NETSCOUT nGeniusONE
7.8
PingPlotter
7.5
Network capacity planning
NETSCOUT nGeniusONE
9.0
PingPlotter
Packet capture analysis
NETSCOUT nGeniusONE
9.6
PingPlotter
Network mapping
NETSCOUT nGeniusONE
8.3
PingPlotter
Customizable reports
NETSCOUT nGeniusONE
7.4
PingPlotter
7.7
Wireless infrastructure monitoring
NETSCOUT nGeniusONE
10.0
PingPlotter
Hardware health monitoring
NETSCOUT nGeniusONE
10.0
PingPlotter

Pros

NETSCOUT nGeniusONE

  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
Paul Fan | TrustRadius Reviewer

PingPlotter

  • It is good in identifying and detecting internal network issues.
  • It is helpful in decreasing the duration of troubleshooting.
  • Latency monitoring is another feature of this platform that makes it a great diagnostic tool.
  • Alerts feature.
  • Baseline threshold calculation is another plus of this tool.
Carol-Guðrún McComb | TrustRadius Reviewer

Cons

NETSCOUT nGeniusONE

  • Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.
Anonymous | TrustRadius Reviewer

PingPlotter

  • post project reporting
  • retroactive reporting
Anonymous | TrustRadius Reviewer

Usability

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 6.5
Based on 2 answers
It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.
Anonymous | TrustRadius Reviewer

PingPlotter

No score
No answers yet
No answers on this topic

Support Rating

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 7.5
Based on 4 answers
We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model
Anonymous | TrustRadius Reviewer

PingPlotter

PingPlotter 9.0
Based on 2 answers
I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.
Fraser Clark | TrustRadius Reviewer

Alternatives Considered

NETSCOUT nGeniusONE

Majority of vendors on the market at the time only handle a piece of network instrumentation. Netscout covered all the bases which meet our company's requirements for "One throat to choke" rule. For the market we are in its nice to have a local team that can be onsite the same day if needed.
Chris Woods | TrustRadius Reviewer

PingPlotter

It didn’t come up to my expectations cause of Being

1. Less active
2. More pricey

3. Heavily weighted for our systems. On the contrary, PIngPlotter is entirely different from our
prior experience as it is fast, active, reasonable price, and is very light for
our systems. All this makes it a highly favorable tool for our company’s needs.
Carol-Guðrún McComb | TrustRadius Reviewer

Return on Investment

NETSCOUT nGeniusONE

  • NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
  • Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
  • Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
Paul Fan | TrustRadius Reviewer

PingPlotter

  • It help in diagnosis of network issues.
  • Saves time.
  • Monitors latency.
Anonymous | TrustRadius Reviewer

Screenshots

NETSCOUT nGeniusONE

Pricing Details

NETSCOUT nGeniusONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NETSCOUT nGeniusONE Editions & Modules

Additional Pricing Details

PingPlotter

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per user

PingPlotter Editions & Modules

On-premise Edition
PingPlotter Free$0.001
PingPlotter Standard$39.991
PingPlotter Professional$349.001
  1. per user
SaaS Edition
PingPlotter Free$0.001
PingPlotter Standard$6.992
PingPlotter Professional$29.002
  1. per user
  2. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NETSCOUT nGeniusONE
6.6
PingPlotter
8.5

Usability

NETSCOUT nGeniusONE
6.5
PingPlotter

Support Rating

NETSCOUT nGeniusONE
7.5
PingPlotter
9.0

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