What users are saying about
9 Ratings
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Score 7.4 out of 100
4 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

NETSCOUT nGeniusONE

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.
Anonymous | TrustRadius Reviewer

TotalView

TotalView is well suited for an infrastructure where you are looking for a cost-effective, additive network management tool for in-depth device diagnostic information. This will not be a one-stop shop application, but it does what is advertised very well. SNMP is required for configuration and adding additional devices is quick and simple. This product also works well with Shoretel VoIP systems and allows for a full overview of connected phones along with being able to view calls on an extension/IP basis.
Zachary Davis | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

NETSCOUT nGeniusONE
8.7
TotalView
8.7
Automated network device discovery
NETSCOUT nGeniusONE
9.0
TotalView
9.0
Network monitoring
NETSCOUT nGeniusONE
8.6
TotalView
8.3
Baseline threshold calculation
NETSCOUT nGeniusONE
7.3
TotalView
9.2
Alerts
NETSCOUT nGeniusONE
8.0
TotalView
8.3
Network capacity planning
NETSCOUT nGeniusONE
9.0
TotalView
8.7
Packet capture analysis
NETSCOUT nGeniusONE
9.6
TotalView
9.1
Network mapping
NETSCOUT nGeniusONE
8.4
TotalView
8.7
Customizable reports
NETSCOUT nGeniusONE
7.6
TotalView
7.8
Wireless infrastructure monitoring
NETSCOUT nGeniusONE
9.9
TotalView
9.1
Hardware health monitoring
NETSCOUT nGeniusONE
9.9
TotalView
8.3

Pros

NETSCOUT nGeniusONE

  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
Paul Fan | TrustRadius Reviewer

TotalView

  • The setup is fast and easy - 500 devices in 20 minutes.
  • The ability to go back a day or a week in time allows us to more easily troubleshoot the "what happened at 3 a.m. yesterday" question.
  • It gives us easily accessible stats for checks and balances like device types, counts, models, serial number etc.
Anonymous | TrustRadius Reviewer

Cons

NETSCOUT nGeniusONE

  • Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.
Anonymous | TrustRadius Reviewer

TotalView

  • If you have some complexities in your network addressing, the network diagram tool will lay everything out automatically, but it will be confusing to look at. There is a way to edit the diagram so it looks more intuitive, but it may require some time to edit everything the right way.
  • TotalView will count virtual interfaces such as voice dial-peers and service modules as "ports," which counts against your license count. However, there is a way to edit each device to remove these "false positives" so it doesn't suck up licenses, but it can take some time to clean those up.
Bryan Mularcik | TrustRadius Reviewer

Usability

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 6.5
Based on 2 answers
It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.
Anonymous | TrustRadius Reviewer

TotalView

No score
No answers yet
No answers on this topic

Support Rating

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 7.5
Based on 2 answers
We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model
Anonymous | TrustRadius Reviewer

TotalView

No score
No answers yet
No answers on this topic

Alternatives Considered

NETSCOUT nGeniusONE

Majority of vendors on the market at the time only handle a piece of network instrumentation. Netscout covered all the bases which meet our company's requirements for "One throat to choke" rule. For the market we are in its nice to have a local team that can be onsite the same day if needed.
Chris Woods | TrustRadius Reviewer

TotalView

The three tools listed do different things with some similarities. For us the biggest need was data analysis, semi-automatic troubleshooting, and data gathering and topology mapping. TotalView hit the most of these in the price point we were looking for. Each tool has "extras," but we felt that the extras provided by TotalView were good enough and that the other tools didn't justify the cost.
Anonymous | TrustRadius Reviewer

Return on Investment

NETSCOUT nGeniusONE

  • NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
  • Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
  • Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
Paul Fan | TrustRadius Reviewer

TotalView

  • Wuite possibly the best spent money i have recommended in my 20+ year IT career.
Anonymous | TrustRadius Reviewer

Pricing Details

NETSCOUT nGeniusONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TotalView

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NETSCOUT nGeniusONE
7.4
TotalView
9.6

Usability

NETSCOUT nGeniusONE
6.5
TotalView

Support Rating

NETSCOUT nGeniusONE
7.5
TotalView

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