Overall Satisfaction with TotalView
Our IT Department uses TotalView for Network Monitoring and Troubleshooting. Due to its many features, we are starting to use TotalView to replace other higher-cost tools that we use for similar purposes. It gives us great visibility into the quality of our network performance, down to the switch-port level, and enables us to quickly identify deficiencies in link quality. Also, we can get a look back in time to pull metrics from reports of issues that may have occurred earlier in the day or week.
- Probably the best value I have ever seen in a network monitoring product.
- Phenomenal customer service and support.
- Features galore!
- If you have some complexities in your network addressing, the network diagram tool will lay everything out automatically, but it will be confusing to look at. There is a way to edit the diagram so it looks more intuitive, but it may require some time to edit everything the right way.
- TotalView will count virtual interfaces such as voice dial-peers and service modules as "ports," which counts against your license count. However, there is a way to edit each device to remove these "false positives" so it doesn't suck up licenses, but it can take some time to clean those up.
- Faster turnaround on network troubleshooting frees up Administrator time for other efforts.
- Significant cost saving is going to allow us to free us some budget, especially after replacing other tools.
TotalView can either completely replace most of these products today, has a limited ability to replace these products today, or has a planned feature add in an upcoming version that will allow us to replace the product in the near future -- all at a much lower cost.