What users are saying about
417 Ratings
6 Ratings
417 Ratings
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Score 7.5 out of 100
6 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

ScaleFactor

I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more.ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
Kelly Graves | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.7
ScaleFactor
Pay calculation
NetSuite ERP
6.8
ScaleFactor
Benefit plan administration
NetSuite ERP
7.2
ScaleFactor
Direct deposit files
NetSuite ERP
7.5
ScaleFactor
Salary revision and increment management
NetSuite ERP
8.9
ScaleFactor
Reimbursement management
NetSuite ERP
7.8
ScaleFactor

Customization

NetSuite ERP
7.2
ScaleFactor
5.0
API for custom integration
NetSuite ERP
7.1
ScaleFactor
Plug-ins
NetSuite ERP
7.3
ScaleFactor
5.0

Security

NetSuite ERP
7.9
ScaleFactor
9.5
Single sign-on capability
NetSuite ERP
8.1
ScaleFactor
9.5
Role-based user permissions
NetSuite ERP
7.8
ScaleFactor

Reporting & Analytics

NetSuite ERP
7.5
ScaleFactor
9.2
Dashboards
NetSuite ERP
7.9
ScaleFactor
8.0
Standard reports
NetSuite ERP
7.6
ScaleFactor
9.5
Custom reports
NetSuite ERP
6.9
ScaleFactor
10.0

General Ledger and Configurable Accounting

NetSuite ERP
7.2
ScaleFactor
9.1
Accounts payable
NetSuite ERP
7.8
ScaleFactor
9.8
Accounts receivable
NetSuite ERP
8.2
ScaleFactor
10.0
Global Financial Support
NetSuite ERP
7.7
ScaleFactor
Primary and Secondary Ledgers
NetSuite ERP
8.1
ScaleFactor
Intercompany Accounting
NetSuite ERP
7.7
ScaleFactor
Localizations
NetSuite ERP
8.3
ScaleFactor
Journals and Reconciliations
NetSuite ERP
7.7
ScaleFactor
Enterprise Accounting
NetSuite ERP
8.1
ScaleFactor
Configurable Accounting
NetSuite ERP
8.0
ScaleFactor
Centralized Rules Framework
NetSuite ERP
7.7
ScaleFactor
Standardized Processes
NetSuite ERP
7.8
ScaleFactor
10.0
Cash management
NetSuite ERP
ScaleFactor
5.0
Bank reconciliation
NetSuite ERP
ScaleFactor
10.0
Expense management
NetSuite ERP
ScaleFactor
10.0
Multi-division support
NetSuite ERP
ScaleFactor
8.2
Regulations compliance
NetSuite ERP
ScaleFactor
9.5
Electronic tax filing
NetSuite ERP
ScaleFactor
10.0
Self-service portal
NetSuite ERP
ScaleFactor
8.0

Inventory Management

NetSuite ERP
6.8
ScaleFactor
6.5
Inventory tracking
NetSuite ERP
6.7
ScaleFactor
6.5
Automatic reordering
NetSuite ERP
7.0
ScaleFactor
Location management
NetSuite ERP
7.2
ScaleFactor
Manufacturing module
NetSuite ERP
6.5
ScaleFactor

Order Management

NetSuite ERP
7.6
ScaleFactor
Pricing
NetSuite ERP
8.0
ScaleFactor
Order entry
NetSuite ERP
7.7
ScaleFactor
Credit card processing
NetSuite ERP
7.0
ScaleFactor
Cost of goods sold
NetSuite ERP
8.1
ScaleFactor
Order Orchestration
NetSuite ERP
7.7
ScaleFactor
End-to-end order visibility
NetSuite ERP
7.6
ScaleFactor
Order exception Resolution
NetSuite ERP
7.1
ScaleFactor

Subledger and Financial Process

NetSuite ERP
7.4
ScaleFactor
Automated Invoice Processing
NetSuite ERP
7.5
ScaleFactor
Shared Services Payments
NetSuite ERP
7.6
ScaleFactor
Billings Management
NetSuite ERP
7.7
ScaleFactor
Customer Receipt Applications
NetSuite ERP
7.5
ScaleFactor
Customer Collections
NetSuite ERP
7.8
ScaleFactor
Revenue Recognition
NetSuite ERP
7.6
ScaleFactor
Cash Management
NetSuite ERP
7.5
ScaleFactor
Asset Management
NetSuite ERP
7.0
ScaleFactor
Travel & Expense Management
NetSuite ERP
7.4
ScaleFactor
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
ScaleFactor
Period Close
NetSuite ERP
7.7
ScaleFactor
Transactions Tax
NetSuite ERP
7.6
ScaleFactor
Subledger Reconciliations
NetSuite ERP
7.3
ScaleFactor
3rd Party Accounting Systems
NetSuite ERP
7.1
ScaleFactor

Project Financial Management

NetSuite ERP
7.3
ScaleFactor
Budgeting and Forecasting
NetSuite ERP
6.9
ScaleFactor
Project Costing
NetSuite ERP
6.8
ScaleFactor
Cost Capture
NetSuite ERP
7.0
ScaleFactor
Capital Project Management
NetSuite ERP
8.2
ScaleFactor
Customer Invoicing
NetSuite ERP
7.6
ScaleFactor
Customer Contract Compliance
NetSuite ERP
7.8
ScaleFactor
Project Revenue Recognition
NetSuite ERP
6.9
ScaleFactor
Project Financial Performance Analysis
NetSuite ERP
7.4
ScaleFactor
Project Financials Dashboard
NetSuite ERP
7.5
ScaleFactor
Real-time Financial Reporting
NetSuite ERP
7.4
ScaleFactor
Embedded Business Intelligence
NetSuite ERP
7.2
ScaleFactor
Project Planning Collaboration
NetSuite ERP
6.6
ScaleFactor

Project Execution Management

NetSuite ERP
7.5
ScaleFactor
Project Planning and Scheduling
NetSuite ERP
6.8
ScaleFactor
Project Manager Dashboard
NetSuite ERP
6.9
ScaleFactor
Resource Manager Dashboard
NetSuite ERP
7.2
ScaleFactor
Task Insight for Project Managers
NetSuite ERP
7.7
ScaleFactor
Project Manager Mobile Functionality
NetSuite ERP
7.5
ScaleFactor
Team Member Task Collaboration
NetSuite ERP
7.4
ScaleFactor
Team Member Mobile Functionality
NetSuite ERP
7.3
ScaleFactor
Project Candidate Search
NetSuite ERP
7.7
ScaleFactor
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
ScaleFactor
Defineable Resource Pools
NetSuite ERP
8.3
ScaleFactor
Defineable Resource Pools
NetSuite ERP
8.1
ScaleFactor
Talent Profiles
NetSuite ERP
7.1
ScaleFactor
Real-Time Project Reporting
NetSuite ERP
8.1
ScaleFactor
Absence Management
NetSuite ERP
7.6
ScaleFactor
Product Lifecycle Management
NetSuite ERP
7.8
ScaleFactor

Grants Management

NetSuite ERP
7.5
ScaleFactor
Award Lifecycle Management
NetSuite ERP
7.1
ScaleFactor
Spending Control
NetSuite ERP
7.4
ScaleFactor
Indirect Cost Management
NetSuite ERP
8.1
ScaleFactor
Billing
NetSuite ERP
7.4
ScaleFactor

Procurement

NetSuite ERP
7.7
ScaleFactor
Sourcing Team Collaboration
NetSuite ERP
7.3
ScaleFactor
Sourcing Analysis
NetSuite ERP
6.2
ScaleFactor
Bids Analyzed and Compared
NetSuite ERP
7.6
ScaleFactor
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
ScaleFactor
Contract Authoring
NetSuite ERP
7.3
ScaleFactor
Contract Compliance Management
NetSuite ERP
7.9
ScaleFactor
Contract History
NetSuite ERP
8.1
ScaleFactor
Contract Renewal Automation
NetSuite ERP
8.4
ScaleFactor
Contract Repository
NetSuite ERP
7.9
ScaleFactor
Contract Standardization and Enforcement
NetSuite ERP
7.9
ScaleFactor
Electronic Signatures
NetSuite ERP
8.3
ScaleFactor
Invoice Automated Matching
NetSuite ERP
7.5
ScaleFactor
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
ScaleFactor
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
ScaleFactor
Spend Compliance Management
NetSuite ERP
7.6
ScaleFactor
Supplier Assessment
NetSuite ERP
8.3
ScaleFactor
Supplier Communication and Collaboration
NetSuite ERP
8.0
ScaleFactor
Supplier Management
NetSuite ERP
8.3
ScaleFactor
Supplier Portal
NetSuite ERP
7.8
ScaleFactor

Risk Management

NetSuite ERP
7.9
ScaleFactor
Risk Repository
NetSuite ERP
7.3
ScaleFactor
Control Management
NetSuite ERP
7.6
ScaleFactor
Control Mapping
NetSuite ERP
7.9
ScaleFactor
Control Efficiency Assessments
NetSuite ERP
7.8
ScaleFactor
Automated Control Assessments
NetSuite ERP
8.1
ScaleFactor
Assessment Capture
NetSuite ERP
8.6
ScaleFactor
Issue Detection
NetSuite ERP
8.0
ScaleFactor
Automatic Notification
NetSuite ERP
8.0
ScaleFactor
Remediation and Certification
NetSuite ERP
7.8
ScaleFactor

Logistics

NetSuite ERP
6.9
ScaleFactor
Transportation Planning and Optimization
NetSuite ERP
6.4
ScaleFactor
Transportation Sourcing Management
NetSuite ERP
7.0
ScaleFactor
Transportation Process Integration
NetSuite ERP
7.4
ScaleFactor
Transportation Execution Management
NetSuite ERP
6.9
ScaleFactor
Freight Payment Automation
NetSuite ERP
6.9
ScaleFactor
Trade Management
NetSuite ERP
6.4
ScaleFactor
Trade Regulatory Compliance Management
NetSuite ERP
7.8
ScaleFactor
Customs Entry Management
NetSuite ERP
6.9
ScaleFactor
Customs Document Management
NetSuite ERP
6.6
ScaleFactor
Customs Document Collaboration
NetSuite ERP
6.7
ScaleFactor
Fulfillment Management
NetSuite ERP
7.3
ScaleFactor
Inventory Visibility
NetSuite ERP
7.2
ScaleFactor
Warehouse Workforce Management
NetSuite ERP
6.6
ScaleFactor

Manufacturing

NetSuite ERP
6.3
ScaleFactor
Production Process Design
NetSuite ERP
6.8
ScaleFactor
Supply Chain Business Flows
NetSuite ERP
6.1
ScaleFactor
Production Management
NetSuite ERP
6.1
ScaleFactor
Contracted Manufacturing Management
NetSuite ERP
6.0
ScaleFactor
Configuration Management
NetSuite ERP
6.9
ScaleFactor
Work Definition
NetSuite ERP
6.1
ScaleFactor
Work Execution
NetSuite ERP
6.0
ScaleFactor
Advanced Fulfillment
NetSuite ERP
6.6
ScaleFactor
Manufacturing Costs
NetSuite ERP
6.2
ScaleFactor

Supply Chain

NetSuite ERP
7.0
ScaleFactor
Forecasting
NetSuite ERP
7.1
ScaleFactor
Inventory Planning
NetSuite ERP
6.8
ScaleFactor
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
ScaleFactor
Performance Monitoring
NetSuite ERP
7.0
ScaleFactor

Product Lifecycle Management

NetSuite ERP
6.8
ScaleFactor
Ideation Management
NetSuite ERP
6.7
ScaleFactor
Requirements Management
NetSuite ERP
7.2
ScaleFactor
Proposal Management
NetSuite ERP
5.9
ScaleFactor
Innovation Portfolio Management
NetSuite ERP
6.8
ScaleFactor
Product Master Data Management
NetSuite ERP
6.8
ScaleFactor
Vendor Portal
NetSuite ERP
7.1
ScaleFactor
Project Portfolio Management
NetSuite ERP
7.1
ScaleFactor

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

ScaleFactor

  • Delivering accurate financials quickly at the close of each month.
  • Getting small business's organized and set up for success.
  • Providing infrastructure and support at a fraction of the price of in-house talent.
Anonymous | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

ScaleFactor

  • Seems to be a constant turnover in my team at ScaleFactor, which means a lot of explaining what our business does and needs again and again. And that means a lot of emails, disorganization and phone calls (Taking my time).
  • Chatbot doesn't seem to work well. Never answers the questions I'm in need of for a quick answer!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

ScaleFactor

No answers on this topic

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

ScaleFactor

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

ScaleFactor

  • Speed of back-office business activities has sped up significantly. Better decisions made faster.
  • Organizing and standardizing pesky aspects of running a business like employee expense tracking and accounts payable bill entry.
Kelly Graves | TrustRadius Reviewer

Screenshots

NetSuite ERP

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

ScaleFactor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScaleFactor Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
ScaleFactor
8.6

Likelihood to Renew

NetSuite ERP
8.0
ScaleFactor

Usability

NetSuite ERP
9.0
ScaleFactor

Reliability and Availability

NetSuite ERP
9.4
ScaleFactor

Performance

NetSuite ERP
7.7
ScaleFactor

Support Rating

NetSuite ERP
1.0
ScaleFactor

In-Person Training

NetSuite ERP
7.3
ScaleFactor

Online Training

NetSuite ERP
8.0
ScaleFactor

Implementation Rating

NetSuite ERP
7.3
ScaleFactor

Scalability

NetSuite ERP
8.4
ScaleFactor

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