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23 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

SolarWinds Dameware Remote Everywhere (DRE)

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23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Billy Votta | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
7.5
Screen sharing
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
8.7
File transfer
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
8.6
Instant message
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
7.4
Remote management of servers & workstations
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
8.6
Centralized management dashboard
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
8.3
Annotations
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
6.5
Monitoring and Alerts
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
6.2
Multi-platform remote control
NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
6.7
Access to sleeping/powered-off computers
NetSupport Manager
SolarWinds Dameware Remote Everywhere (DRE)
7.4
Over-the-Internet remote session
NetSupport Manager
SolarWinds Dameware Remote Everywhere (DRE)
8.0
Initiate remote control from mobile
NetSupport Manager
SolarWinds Dameware Remote Everywhere (DRE)
6.2
Session record
NetSupport Manager
SolarWinds Dameware Remote Everywhere (DRE)
7.4

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Works great with devices that are outside of the organization's network.
  • Console can be used via the app or web based.
  • DRE works with Windows, MAC, and Linux.
Anonymous | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.
Anonymous | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE) 8.3
Based on 13 answers
I haven't had to contact their support. However, SolarWinds in general has great customer support. I cannot imagine a specific product like this would be lacking.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere tops Microsoft Remote Desktop Connection Manager and Remote Desktop Protocol. It's feature set far outweighs the competition and is infinitely more secure than RDP.SolarWinds Dameware Remote Everywhere also allows access to other operating systems on your network, allowing a single application for multiple functions.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Drives down costs on fuel for vehicle use.
  • Drives up billable time able to work on multiple issues at once for billable.
Tyler Gibb | TrustRadius Reviewer

Screenshots

NetSupport Manager

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Everywhere (DRE)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
SolarWinds Dameware Remote Everywhere (DRE)
8.3

Support Rating

NetSupport Manager
SolarWinds Dameware Remote Everywhere (DRE)
8.3

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