NetSupport Manager vs. SolarWinds Dameware Remote Everywhere (DRE)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
SolarWinds Dameware Remote Everywhere (DRE)
Score 8.3 out of 10
N/A
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
Pricing
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Top Pros
Top Cons
Features
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
NetSupport Manager
10.0
1 Ratings
19% above category average
SolarWinds Dameware Remote Everywhere (DRE)
9.1
13 Ratings
10% above category average
Screen sharing10.01 Ratings8.113 Ratings
File transfer10.01 Ratings10.013 Ratings
Instant message10.01 Ratings10.012 Ratings
Secure remote access with Smart Card authentication10.01 Ratings00 Ratings
Access to sleeping/powered-off computers10.01 Ratings9.09 Ratings
Remote management of servers & workstations10.01 Ratings9.112 Ratings
Remote Active Directory® management10.01 Ratings00 Ratings
Centralized management dashboard10.01 Ratings9.112 Ratings
Annotations10.01 Ratings5.95 Ratings
Monitoring and Alerts10.01 Ratings9.99 Ratings
Multi-platform remote control10.01 Ratings10.010 Ratings
Over-the-Internet remote session00 Ratings9.113 Ratings
Initiate remote control from mobile00 Ratings10.09 Ratings
Session record00 Ratings8.99 Ratings
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User Ratings
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
9.0
(1 ratings)
9.0
(13 ratings)
Support Rating
-
(0 ratings)
8.1
(10 ratings)
User Testimonials
NetSupport ManagerSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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SolarWinds
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
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Pros
NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
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SolarWinds
  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
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Cons
NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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SolarWinds
  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
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Support Rating
NetSupport
No answers on this topic
SolarWinds
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
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Alternatives Considered
NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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SolarWinds
We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
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Return on Investment
NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
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SolarWinds
  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Read full review
ScreenShots

SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details