1 Rating
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Score 9 out of 100
32 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • NetSupport Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

10.0

NetSupport Manager

100%
8.3

SolarWinds Dameware Remote Everywhere (DRE)

83%
NetSupport Manager ranks higher in 11/14 features

Screen sharing

10.0
100%
1 Rating
9.2
92%
12 Ratings

File transfer

10.0
100%
1 Rating
9.0
90%
12 Ratings

Instant message

10.0
100%
1 Rating
8.0
80%
11 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
N/A
0 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
8.0
80%
8 Ratings

Remote management of servers & workstations

10.0
100%
1 Rating
9.2
92%
11 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
N/A
0 Ratings

Centralized management dashboard

10.0
100%
1 Rating
9.0
90%
11 Ratings

Annotations

10.0
100%
1 Rating
5.9
59%
5 Ratings

Monitoring and Alerts

10.0
100%
1 Rating
8.2
82%
8 Ratings

Multi-platform remote control

10.0
100%
1 Rating
7.8
78%
9 Ratings

Over-the-Internet remote session

N/A
0 Ratings
8.9
89%
12 Ratings

Initiate remote control from mobile

N/A
0 Ratings
8.8
88%
8 Ratings

Session record

N/A
0 Ratings
7.2
72%
8 Ratings

Attribute Ratings

  • NetSupport Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

NetSupport Manager

90%
1 Rating
8.4

SolarWinds Dameware Remote Everywhere (DRE)

84%
12 Ratings

Support Rating

NetSupport Manager

N/A
0 Ratings
7.9

SolarWinds Dameware Remote Everywhere (DRE)

79%
13 Ratings

Likelihood to Recommend

NetSupport Manager

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Billy Votta | TrustRadius Reviewer

Pros

NetSupport Manager

  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Fahad Ali | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
Billy Votta | TrustRadius Reviewer

Cons

NetSupport Manager

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Fahad Ali | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
Anonymous | TrustRadius Reviewer

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SolarWinds Dameware Remote Everywhere (DRE)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE) 7.9
Based on 13 answers
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward.The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think if you are using it after its tutorial then you may not need any other apps to control the operation.Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Fahad Ali | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one stop shop" where everything you need is readily at your fingertips.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Fahad Ali | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Brent Carteaux | TrustRadius Reviewer

Screenshots

NetSupport Manager

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