Netwrix Auditor is designed to enable auditing of the broadest variety of IT systems, including Active Directory, Exchange, file servers, SharePoint, SQL Server, VMware and Windows Server. It also supports monitoring of privileged user activity in all other systems. According to the vendor, Netwrix Auditor eliminates these blind spots by delivering complete visibility into all changes to system configurations, content and permissions across the IT infrastructure.…
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Zoho Desk
Score8.3 out of 10
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Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
Netwrix [Auditor] is a great tool for any SysAdmin no matter the company size. Licensing is determined by users, not employee count, and that makes it a great product from a small business to an enterprise application. The time savings coupled with the increased productivity is a key factor is determining this tool over other products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Netwrix Auditor performs the audit collection process in a method that does not burden the systems it is auditing. It usually just pulls the log and event logs data from the machine it is auditing and then performs the extraction of the information in these files on the Netwrix Auditor server. This reducing the audit processes to only pulling log data from the server but does not keep the server busy processing the data.
Once the log data has been pulled from a server being audited, Netwrix will store the log data in a compressed form in its Long Term Archive. This allows the database to be kept smaller than the all the data being kept in the Log Term Archive and therefore makes creating reports much faster since the database is not as big as it could be.
Since Netwrix Auditor uses standard Microsoft SQL Server and SQL Server Reporting Services (SSRS) to perform reporting, working with the results of the audit is much easier. Anyone who knows SQL Server and SSRS can work with the data and create their own reports.
The predefined reports that come with Netwrix Auditor cover most of the items required to properly report on the status of a system. They have many predefined reports for FedRamp, PCI, HIPPA, and other compliance regulations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have renewed already the licensing of the product minus SQL Server and Oracle Database because the organisation believes the modules are very expensive and have identified a different product for auditing Databases Other modules are very important like the User Activity monitor, AD queries that we can not get from the native AD itself or you have to run complicated powershell scripts! Easy to use interface Pre-defined Reports Easy way to subscribe to important alerts e.g Privilege account group membership changes
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Netwrix is easy to use; it has a simple reporting system and modules for each area, e.g., exchange, active directory, and Azure. The user interface is quite basic but easy to navigate and is only seen by administrators anyway. Reports can be generated that are meaningful and in a clear format.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer support has always been fast and helpful when we run into any issues. The smaller issues are usually resolved within a day or two. It is great support and I feel like I am in good hands anytime an issue comes up. However, we don't run into many issues
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Make sure you trial the software and understand the fundamentals of each module that you are interested in Make sure you get the buy in from both Management and most importantly your team members (the product users) for a successful implementation Watch the webinars of the product from the product website
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I can only compare it to SolarWinds. Their similar products have larger foot prints and seem a little clumsy in comparison. The Netwrix product turns on a lot of the auditing options that were required for the product to work properly where it seemed I had to do a lot of manual tweeking with the SolarWinds product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
