What users are saying about
16 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Ring4

Good for creating a new business or branching a business abroad.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Ring4
10.0
Hosted PBX
Nextiva Business Phone Service
8.1
Ring4
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Ring4
User templates
Nextiva Business Phone Service
7.4
Ring4
Call reports
Nextiva Business Phone Service
8.8
Ring4
Directory of employee names
Nextiva Business Phone Service
7.7
Ring4
10.0

Call Management

Nextiva Business Phone Service
8.2
Ring4
9.9
Answering rules
Nextiva Business Phone Service
8.2
Ring4
Call recording
Nextiva Business Phone Service
9.1
Ring4
10.0
Call park
Nextiva Business Phone Service
7.9
Ring4
Call screening
Nextiva Business Phone Service
8.2
Ring4
Message alerts
Nextiva Business Phone Service
7.6
Ring4
9.8

VoIP system collaboration

Nextiva Business Phone Service
7.5
Ring4
9.8
Video conferencing
Nextiva Business Phone Service
7.1
Ring4
Audio conferencing
Nextiva Business Phone Service
7.6
Ring4
Video screen sharing
Nextiva Business Phone Service
7.6
Ring4
Instant messaging
Nextiva Business Phone Service
7.6
Ring4
9.8

Mobile apps

Nextiva Business Phone Service
7.4
Ring4
9.9
Mobile app for iOS
Nextiva Business Phone Service
8.2
Ring4
9.8
Mobile app for Android
Nextiva Business Phone Service
6.6
Ring4
10.0

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Ring4

  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Anonymous | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Ring4

  • I've sometimes seen text messages being sent in double.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Ring4

No score
No answers yet
No answers on this topic

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Ring4

Ring4 9.1
Based on 1 answer
It's super easy and simple to use, and very straightforward.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Ring4

Ring4 9.1
Based on 2 answers
I had a question, and had my answer that same day.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Ring4

Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Ring4

  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Ring4

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
9.99*

* per phone line, per month

Ring4 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Ring4
9.8

Likelihood to Renew

Nextiva Business Phone Service
6.0
Ring4

Usability

Nextiva Business Phone Service
8.0
Ring4
9.1

Support Rating

Nextiva Business Phone Service
8.7
Ring4
9.1

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