Nextiva Business Phone Service vs. Ring4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 8.9 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Ring4
Score 10.0 out of 10
Small Businesses (1-50 employees)
Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.
$9.99
per month
Pricing
Nextiva Business Phone ServiceRing4
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Call Recording (add-on, business line only)
$.05
per recording
Transcripts (add-on, business line only)
$.05
per transcribed minute
Personal Line
$9.99
per line
Business Line
$9.99
per line
International Calling (available on personal + business lines)
country dependent pricing
Offerings
Pricing Offerings
Nextiva Business Phone ServiceRing4
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$9.99 per phone line, per month
Additional Details
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceRing4
Top Pros
Top Cons
Features
Nextiva Business Phone ServiceRing4
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.2
146 Ratings
12% above category average
Ring4
10.0
1 Ratings
20% above category average
Hosted PBX9.368 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.485 Ratings00 Ratings
User templates8.987 Ratings00 Ratings
Call reports9.1124 Ratings00 Ratings
Directory of employee names9.1123 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.0
162 Ratings
7% above category average
Ring4
10.0
2 Ratings
18% above category average
Answering rules9.2148 Ratings00 Ratings
Call recording9.0126 Ratings10.01 Ratings
Call park9.1115 Ratings00 Ratings
Call screening9.0116 Ratings00 Ratings
Message alerts9.0144 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.7
116 Ratings
5% above category average
Ring4
10.0
2 Ratings
19% above category average
Video conferencing8.758 Ratings00 Ratings
Audio conferencing9.1101 Ratings00 Ratings
Video screen sharing8.349 Ratings00 Ratings
Instant messaging8.679 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.5
142 Ratings
2% above category average
Ring4
10.0
2 Ratings
18% above category average
Mobile app for iOS8.6123 Ratings10.02 Ratings
Mobile app for Android8.4103 Ratings10.01 Ratings
Best Alternatives
Nextiva Business Phone ServiceRing4
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceRing4
Likelihood to Recommend
9.1
(172 ratings)
10.0
(2 ratings)
Likelihood to Renew
9.6
(5 ratings)
-
(0 ratings)
Usability
9.6
(3 ratings)
9.1
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(6 ratings)
9.1
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(3 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceRing4
Likelihood to Recommend
Nextiva
I have already recommended the service to many other companies, and they have switched. The company my daughter works for were looking for a great service, I gave them Nextiva, and they have been using for a couple of years now
Read full review
Ring4
Good for creating a new business or branching a business abroad.
Read full review
Pros
Nextiva
  • Setup and installation is a breeze! I reached out several times after the installation to make a few changes to how our phones are configfured and the customer service went above and beyond. I love being appreciated as a customer after the sale!
  • The back end feels a little dated, but it works! And that's what matters.
  • The cost was very resonable for us for what we need from a phone service.
  • Our account manager is extrememly accessible.
  • Setting up auto attendants (which Nextiva calls "flows") is very intuitive. I had our whole attendant and phone tree set up in literally minutes.
Read full review
Ring4
  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Read full review
Cons
Nextiva
  • Billing - the only issue we have had is related to billing. They started a new system late in 2022 and it's had some issues, but they are working through them.
  • Communication between staff and teams at Nextiva Business Phone Service can be an issue at times, sometimes the left hand doesn't seem to know what the right hand is doing.
  • They don't send out free tacos - kidding of course but I don't have any complaints. The billing and communication are small issues but that is all I could think of.
Read full review
Ring4
  • I've sometimes seen text messages being sent in double.
Read full review
Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Ring4
No answers on this topic
Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Ring4
It's super easy and simple to use, and very straightforward.
Read full review
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Ring4
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Ring4
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Ring4
I had a question, and had my answer that same day.
Read full review
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Ring4
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
Read full review
Ring4
No answers on this topic
Alternatives Considered
Nextiva
We made the decision to move forward based on features price and of course the hand holding by our account manager Bill B who was incremental getting us the right solution for what we needed and helping us through the deployment. He was amazing. Always gets my questions answered
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Ring4
Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Read full review
Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Ring4
No answers on this topic
Return on Investment
Nextiva
  • While Nextiva isn't cheap, we have saved money by eliminating all of our POTS lines, and PRI's from 3rd party carriers.
  • To be able to scale on the fly makes new office setup a breeze. Lead time is only a few weeks at most if we want to open a new office, this includes custom auto attendant setup.
  • As the Telecommunications admin for the company it is super easy for me to administer all of our offices from one web portal.
Read full review
Ring4
  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Read full review
ScreenShots

Ring4 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.