Nextiva offers a powerful punch with solid feature set and fantastic reliability
March 04, 2020

Nextiva offers a powerful punch with solid feature set and fantastic reliability

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Nextiva

Nextiva is our company's phone system and is being used across the whole organization. We use their desktop phones, conference phones, as well as the Nextiva app on our smart devices. We had previously used a different VOIP phone system that was not incredibly reliable, and this system has dramatically stabilized our phones and provided much-needed tools that we did not previously have.
  • Clear phone calls
  • Stable service
  • Feature rich phone interface
  • Handy mobile companion app
  • Easy to manage
  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
  • Dramatic improvement in reliability and voice clarity over previous system.
  • Mobile app integration allows our team to be on the go and still responsive.
  • Phone quality is superior to previous systems and has allowed us to serve long-distance clients better.
We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
7
Answering rules
8
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
9
Mobile app for Android
Not Rated