What users are saying about
11 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 1 feature set: Workforce Optimization (WFO)
  • TelebuHub ranks higher in 1 feature set: Contact Center Software

Contact Center Software

9.3

Nextiva VoIP Call Center

93%
9.4

TelebuHub

94%
TelebuHub ranks higher in 8/13 features

Agent dashboard

9.0
90%
3 Ratings
10.0
100%
3 Ratings

Validate callers

10.0
100%
3 Ratings
9.4
94%
3 Ratings

Outbound response

9.5
95%
3 Ratings
9.4
94%
3 Ratings

Call forwarding

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Click-to-call (CTC)

8.5
85%
3 Ratings
9.4
94%
3 Ratings

Warm transfer

9.5
95%
3 Ratings
8.7
87%
3 Ratings

Predictive dialing

10.0
100%
2 Ratings
9.0
90%
3 Ratings

Interactive voice response

10.0
100%
2 Ratings
10.0
100%
3 Ratings

REST APIs

9.0
90%
2 Ratings
9.1
91%
3 Ratings

Call scripts

9.0
90%
2 Ratings
9.4
94%
3 Ratings

Call tracking

8.5
85%
3 Ratings
9.4
94%
3 Ratings

Multichannel integration

10.0
100%
2 Ratings
9.1
91%
3 Ratings

CRM software integration

9.0
90%
2 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

9.5

Nextiva VoIP Call Center

95%
9.3

TelebuHub

93%
TelebuHub ranks higher in 6/9 features

Inbound call routing

9.5
95%
3 Ratings
9.6
96%
3 Ratings

Omnichannel inbound routing

10.0
100%
2 Ratings
N/A
0 Ratings

Recording

9.0
90%
3 Ratings
9.4
94%
3 Ratings

Quality management

9.0
90%
3 Ratings
9.1
91%
3 Ratings

Call analytics

9.0
90%
3 Ratings
9.6
96%
3 Ratings

Historical reporting

10.0
100%
3 Ratings
10.0
100%
3 Ratings

Live reporting

10.0
100%
3 Ratings
9.0
90%
3 Ratings

Customer surveys

9.0
90%
2 Ratings
9.1
91%
3 Ratings

Customer interaction analytics

10.0
100%
2 Ratings
8.8
88%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Nextiva VoIP Call Center

80%
4 Ratings
9.4

TelebuHub

94%
3 Ratings

Support Rating

10.0

Nextiva VoIP Call Center

100%
1 Rating

TelebuHub

N/A
0 Ratings

Likelihood to Recommend

Nextiva VoIP Call Center

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
ANTOINE FOREMAN | TrustRadius Reviewer

TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer

Pros

Nextiva VoIP Call Center

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Arnie Francisco | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Nextiva VoIP Call Center

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Anonymous | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 per user per month

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TelebuHub Editions & Modules

Additional Pricing Details

Support Rating

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Nextiva VoIP Call Center

  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
ANTOINE FOREMAN | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

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