What users are saying about
8 Ratings
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Score 8.6 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Nextiva VoIP Call Center
10.0
TelebuHub
8.9
Agent dashboard
Nextiva VoIP Call Center
10.0
TelebuHub
10.0
Validate callers
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Outbound response
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Call forwarding
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Click-to-call (CTC)
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Warm transfer
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
Predictive dialing
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Interactive voice response
Nextiva VoIP Call Center
10.0
TelebuHub
10.0
REST APIs
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
Call scripts
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Call tracking
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
Multichannel integration
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
CRM software integration
Nextiva VoIP Call Center
10.0
TelebuHub
10.0

Workforce Optimization (WFO)

Nextiva VoIP Call Center
10.0
TelebuHub
8.9
Inbound call routing
Nextiva VoIP Call Center
10.0
TelebuHub
10.0
Omnichannel inbound routing
Nextiva VoIP Call Center
10.0
TelebuHub
Recording
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Quality management
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
Call analytics
Nextiva VoIP Call Center
10.0
TelebuHub
10.0
Historical reporting
Nextiva VoIP Call Center
10.0
TelebuHub
10.0
Live reporting
Nextiva VoIP Call Center
10.0
TelebuHub
9.0
Customer surveys
Nextiva VoIP Call Center
10.0
TelebuHub
8.0
Customer interaction analytics
Nextiva VoIP Call Center
10.0
TelebuHub
7.0

Pros

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Support Rating

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva VoIP Call Center
9.9
TelebuHub
9.0

Support Rating

Nextiva VoIP Call Center
10.0
TelebuHub

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