Nextiva Contact Center vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Contact Center
Score 9.0 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
TelebuHub
Score 8.1 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
Nextiva Contact CenterTelebuHub
Editions & Modules
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
No answers on this topic
Offerings
Pricing Offerings
Nextiva Contact CenterTelebuHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
Nextiva Contact CenterTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nextiva Contact Center
9.1
30 Ratings
9% above category average
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard8.830 Ratings10.03 Ratings
Validate callers9.129 Ratings9.53 Ratings
Outbound response9.428 Ratings9.53 Ratings
Call forwarding9.229 Ratings10.03 Ratings
Click-to-call (CTC)8.823 Ratings9.53 Ratings
Warm transfer9.329 Ratings9.03 Ratings
Predictive dialing8.617 Ratings9.03 Ratings
Interactive voice response8.822 Ratings10.03 Ratings
REST APIs9.015 Ratings9.43 Ratings
Call scripts9.415 Ratings9.53 Ratings
Call tracking9.827 Ratings10.03 Ratings
Multichannel integration9.318 Ratings9.43 Ratings
CRM software integration9.019 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nextiva Contact Center
9.2
30 Ratings
11% above category average
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing9.529 Ratings9.53 Ratings
Omnichannel inbound routing9.324 Ratings00 Ratings
Recording9.327 Ratings9.53 Ratings
Quality management9.127 Ratings9.53 Ratings
Call analytics9.328 Ratings9.53 Ratings
Historical reporting9.230 Ratings10.03 Ratings
Live reporting8.827 Ratings9.03 Ratings
Customer surveys9.615 Ratings9.43 Ratings
Customer interaction analytics9.119 Ratings9.53 Ratings
Best Alternatives
Nextiva Contact CenterTelebuHub
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Contact CenterTelebuHub
Likelihood to Recommend
9.1
(31 ratings)
9.5
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Contact CenterTelebuHub
Likelihood to Recommend
Nextiva
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.
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Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros
Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
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Cons
Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
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Likelihood to Renew
Nextiva
Service has been exemplary and we are happy with the voice quality and connectivity
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Telebu Communications
No answers on this topic
Support Rating
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Telebu Communications
No answers on this topic
Alternatives Considered
Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Telebu Communications
No answers on this topic
Return on Investment
Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
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Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
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ScreenShots