What users are saying about
15 Ratings
15 Ratings
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Score 6.2 out of 101

Likelihood to Recommend

NICE Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Survey templates
NICE Satmetrix
8.0
Themes
NICE Satmetrix
8.0
Custom logo/branding
NICE Satmetrix
8.0

Survey Content

NICE Satmetrix
8.0
Changes to live survey
NICE Satmetrix
8.0
Question design help
NICE Satmetrix
8.0
Multiple question types
NICE Satmetrix
8.0

Survey Logic

NICE Satmetrix
8.0
Survey logic flexibility
NICE Satmetrix
8.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
Response tracking
NICE Satmetrix
8.0
Data export
NICE Satmetrix
8.0
Standard reports
NICE Satmetrix
8.0
Custom reports
NICE Satmetrix
8.0
Analytics
NICE Satmetrix
8.0

Survey Administration & Security

NICE Satmetrix
8.0
Access controls
NICE Satmetrix
8.0
Compliance
NICE Satmetrix
8.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP profile photo

Cons

NICE Satmetrix

  • Salesforce integration has been clunky. The integration seems to prefer it if you spam entire crops of fields to its custom objects, replicating fields and data across your organization. This is just odd.
  • The integration assumes your users have full licenses, it does not play well with Chatter Plus.
  • Once you fully integrate with Salesforce, a lot of the features of Satmetrix become redundant.
Simon Whight profile photo

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Alternatives Considered

NICE Satmetrix

Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity increased user adoption exponentially. Now 70K users actively report on VOC in a usable "do it yourself" model.
No photo available

Return on Investment

NICE Satmetrix

  • Time to get surveys created and deployed has increased.
  • Complexity of integration has increased
  • Quality of data has decreased with integration failures
Simon Whight profile photo

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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