NICE Satmetrix vs ProProfs Quiz Maker

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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This software is perfect for all those who often mass recruit. Creating and assigning assessments to candidates is way better than conducting several rounds of interviews. It saves time and also lets you take accurate hiring decisions based on the test results. It is even flexible for the candidates to take the test.

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Gautam Bansal

Digial Marketing Expert

ProICT LLCInformation Technology & Services, 51-200 employees

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Feature Rating Comparison

NICE Satmetrix

ProProfs Quiz Maker

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

ProProfs Quiz Maker

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

ProProfs Quiz Maker

Survey logic flexibility

NICE Satmetrix

ProProfs Quiz Maker

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

ProProfs Quiz Maker

Access controls

Compliance

NICE Satmetrix

ProProfs Quiz Maker

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Question Library.
Real-time results.
Integration with LMS.

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Suchita Chaudhary

Frontend Web Developer

Spacyf Synergy pvt ltdInformation Technology & Services, 51-200 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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it would be great to have a Question Bank of all of the questions that I have created on the site so that I can reuse questions in different quizzes.
I have had issues of things changing on their own like the amount that the quiz is worth - i sent an email to Help and they resolved the problem.
i have had issues where even though I have deleted quiz attempts, ProProfs still sees the attempt by the user somehow and I have to increase the number of attempts that the student is allowed to make in order to allow the test taker to retake the test.

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Adria Theriot

President

The AudioScribe CorporationComputer Software, 1-10 employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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It is comparatively much easier software than other assessment tools as it comes with a library of 100+ ready-to-use assessments and a question library of 100,000+ ready-to-use questions. The automated grading feature prevents you from grading the assessments manually and you get to save a lot of your time. The robust reporting helps make the right hiring decisions.

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Gautam Bansal

Digial Marketing Expert

ProICT LLCInformation Technology & Services, 51-200 employees

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Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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It has increased the ROI

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Verified User

Project Manager in Corporate

E-Learning Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

$ 9*

* per month (annually)

ProProfs Quiz Maker Editions & Modules

Edition

Enterprise	$ 199¹
Business	$ 69¹
Team	$ 39¹
Basic	$ 9¹
Free	$ 0²

per month (annually)
Forever free

Additional Pricing Details

—

Rating Summary

NICE Satmetrix

ProProfs Quiz Maker

NICE Satmetrix

ProProfs Quiz Maker

Likelihood to Recommend

NICE Satmetrix

ProProfs Quiz Maker

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

NICE Satmetrix

ProProfs Quiz Maker

Cons

NICE Satmetrix

ProProfs Quiz Maker

Likelihood to Renew

NICE Satmetrix

ProProfs Quiz Maker

Alternatives Considered

NICE Satmetrix

ProProfs Quiz Maker

Return on Investment

NICE Satmetrix

ProProfs Quiz Maker

Screenshots

NICE Satmetrix

ProProfs Quiz Maker

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NICE Satmetrix Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ProProfs Quiz Maker Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison