Nifty vs Replicon Polaris PSA

• It is highly efficient in the management of the task.
• Its calendar view helps in reminding important dates and tasks.
• Its customer service is top-notch.

Read full review

• Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
• It's so easy use & maintain.
• Support team is really impressive, seem to know their product.
• Reporting is a breeze.

Read full review

• It is not possible to edit time logs because there are no comment sections in time logs.
• I just want to see more templates added.

Read full review

• Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
• Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
• There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
• Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.

Read full review

• Its scheduling features are very helpful in project management.
• I don’t like its mobile application and needs a lot of improvement.
• There should be a dashboard for the analytics.

Read full review

• Improvement in tracking employee hours & time off.
• Improvement in assigning employee to projects.
• Improvement for the account managers to track what is happening to their projects.

Read full review