What users are saying about

Nimble vs Sugar Sell (SugarCRM)

Nimble
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95 Ratings
Sugar Sell (SugarCRM)
233 Ratings

Nimble

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95 Ratings
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Score 8.7 out of 100

Based on 95 reviews and ratings

Sugar Sell (SugarCRM)

233 Ratings
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Score 7.5 out of 100

Based on 233 reviews and ratings

Feature Set Ratings

  • Nimble ranks higher in 2 feature sets: Marketing Automation, Security
  • Sugar Sell (SugarCRM) ranks higher in 7 feature sets: Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • Nimble and Sugar Sell (SugarCRM) are tied in 1 feature set: Sales Force Automation

Sales Force Automation

8.6

Nimble

86%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 5/9 features
Sugar Sell (SugarCRM) ranks higher in 5/9 features

Customer data management / contact management

8.7
87%
29 Ratings
8.9
89%
32 Ratings

Workflow management

8.4
84%
28 Ratings
8.6
86%
28 Ratings

Territory management

8.9
89%
24 Ratings
8.8
88%
26 Ratings

Opportunity management

8.4
84%
28 Ratings
8.8
88%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
8.9
89%
29 Ratings

Contract management

8.9
89%
23 Ratings
8.7
87%
26 Ratings

Quote & order management

8.5
85%
21 Ratings
8.1
81%
24 Ratings

Interaction tracking

8.5
85%
27 Ratings
8.0
80%
30 Ratings

Channel / partner relationship management

8.2
82%
26 Ratings
8.6
86%
25 Ratings

Customer Service & Support

8.7

Nimble

87%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 2/3 features
Sugar Sell (SugarCRM) ranks higher in 2/3 features

Case management

8.6
86%
22 Ratings
9.1
91%
24 Ratings

Call center management

8.9
89%
20 Ratings
8.8
88%
19 Ratings

Help desk management

8.6
86%
21 Ratings
8.7
87%
17 Ratings

Marketing Automation

8.6

Nimble

86%
8.3

Sugar Sell (SugarCRM)

83%
Nimble ranks higher in 1/2 features
Nimble ranks higher in 1/2 features

Lead management

8.4
84%
26 Ratings
8.9
89%
22 Ratings

Email marketing

8.7
87%
26 Ratings
7.7
77%
23 Ratings

CRM Project Management

8.5

Nimble

85%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

8.6
86%
29 Ratings
9.1
91%
26 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
8.9
89%
18 Ratings

Reporting

8.3
83%
25 Ratings
8.9
89%
24 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

8.4
84%
23 Ratings
8.9
89%
24 Ratings

Pipeline visualization

8.3
83%
27 Ratings
9.1
91%
25 Ratings

Customizable reports

8.6
86%
23 Ratings
8.9
89%
27 Ratings

Customization

8.4

Nimble

84%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.6
86%
29 Ratings
8.9
89%
29 Ratings

Custom objects

8.3
83%
22 Ratings
9.1
91%
26 Ratings

Scripting environment

8.4
84%
18 Ratings
8.9
89%
19 Ratings

API for custom integration

8.4
84%
20 Ratings
8.4
84%
25 Ratings

Security

8.8

Nimble

88%
8.7

Sugar Sell (SugarCRM)

87%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features

Single sign-on capability

9.1
91%
24 Ratings
9.1
91%
21 Ratings

Role-based user permissions

8.5
85%
24 Ratings
8.2
82%
26 Ratings

Social CRM

8.4

Nimble

84%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.4
84%
29 Ratings
8.8
88%
19 Ratings

Social engagement

8.3
83%
29 Ratings
8.5
85%
16 Ratings

Integrations with 3rd-party Software

8.3

Nimble

83%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.1
81%
25 Ratings
8.9
89%
19 Ratings

Compensation management

8.4
84%
19 Ratings
8.5
85%
13 Ratings

Platform

8.0

Nimble

80%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.0
80%
27 Ratings
8.3
83%
20 Ratings

Attribute Ratings

  • Nimble is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating
  • Nimble and Sugar Sell (SugarCRM) are tied in 1 area: Usability

Likelihood to Recommend

8.8

Nimble

88%
33 Ratings
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

8.3

Nimble

83%
2 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

8.7

Nimble

87%
19 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

Nimble

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

Nimble

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

8.9

Nimble

89%
20 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

Nimble

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

Nimble

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

Nimble

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

Nimble

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.

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Leo George | TrustRadius Reviewer
Leo George
View all 33 answers on this topic

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Pros

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.

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Margaret turner | TrustRadius Reviewer
Margaret turner
View all 33 answers on this topic

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Cons

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.

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Maria Pulenta | TrustRadius Reviewer
Maria Pulenta
View all 33 answers on this topic

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details
—

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details
—

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately

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Chad Stewart | TrustRadius Reviewer
Chad Stewart
View all 2 answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer
Andrew Dunifer, MBA/MS MIS
View all 26 answers on this topic

Usability

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

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Anonymous | TrustRadius Reviewer
Verified User
View all 19 answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Anonymous | TrustRadius Reviewer
Verified User
View all 10 answers on this topic

Reliability and Availability

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 2 answers on this topic

Performance

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 2 answers on this topic

Support Rating

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.

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Maria Wiley | TrustRadius Reviewer
Maria Wiley
View all 20 answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.

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Himanshu Shah | TrustRadius Reviewer
Himanshu Shah
View all 18 answers on this topic

In-Person Training

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Online Training

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Marc Prince | TrustRadius Reviewer
Marc Prince
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Alternatives Considered

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.

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Chuck Royer | TrustRadius Reviewer
Chuck Royer
View all 33 answers on this topic

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Sid Haas | TrustRadius Reviewer
Sid Haas
View all 57 answers on this topic

Scalability

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Return on Investment

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.

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Ross Keating | TrustRadius Reviewer
Ross Keating
View all 33 answers on this topic

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart | TrustRadius Reviewer
Jennifer Stewart
View all 57 answers on this topic

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