What users are saying about
56 Ratings
56 Ratings
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Score 8.6 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.6
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Nimble
9.6
Sugar Sell (SugarCRM)
7.8
Workflow management
Nimble
7.7
Sugar Sell (SugarCRM)
7.9
Territory management
Nimble
7.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
Nimble
7.6
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Sugar Sell (SugarCRM)
7.3
Contract management
Nimble
5.9
Sugar Sell (SugarCRM)
6.8
Quote & order management
Nimble
6.9
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Nimble
7.7
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Nimble
7.3
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Nimble
7.6
Sugar Sell (SugarCRM)
7.1
Case management
Nimble
7.6
Sugar Sell (SugarCRM)
6.3
Call center management
Nimble
7.6
Sugar Sell (SugarCRM)
7.9
Help desk management
Nimble
7.6
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Nimble
7.1
Sugar Sell (SugarCRM)
7.5
Lead management
Nimble
7.2
Sugar Sell (SugarCRM)
8.2
Email marketing
Nimble
7.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Nimble
7.1
Sugar Sell (SugarCRM)
7.6
Task management
Nimble
7.7
Sugar Sell (SugarCRM)
7.9
Billing and invoicing management
Nimble
7.5
Sugar Sell (SugarCRM)
7.1
Reporting
Nimble
6.0
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

Nimble
6.6
Sugar Sell (SugarCRM)
7.9
Forecasting
Nimble
7.7
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Nimble
8.2
Sugar Sell (SugarCRM)
7.4
Customizable reports
Nimble
4.0
Sugar Sell (SugarCRM)
8.1

Customization

Nimble
6.9
Sugar Sell (SugarCRM)
7.9
Custom fields
Nimble
8.6
Sugar Sell (SugarCRM)
8.4
Custom objects
Nimble
7.3
Sugar Sell (SugarCRM)
7.5
Scripting environment
Nimble
6.3
Sugar Sell (SugarCRM)
7.7
API for custom integration
Nimble
5.3
Sugar Sell (SugarCRM)
7.9

Security

Nimble
5.9
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Nimble
7.3
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Nimble
4.6
Sugar Sell (SugarCRM)
8.9

Social CRM

Nimble
8.9
Sugar Sell (SugarCRM)
8.8
Social data
Nimble
9.3
Sugar Sell (SugarCRM)
8.8
Social engagement
Nimble
8.5
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Nimble
6.8
Sugar Sell (SugarCRM)
8.3
Marketing automation
Nimble
6.9
Sugar Sell (SugarCRM)
7.8
Compensation management
Nimble
6.8
Sugar Sell (SugarCRM)
8.8

Platform

Nimble
8.1
Sugar Sell (SugarCRM)
7.1
Mobile access
Nimble
8.1
Sugar Sell (SugarCRM)
7.1

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Nimble

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nimble
8.9
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Nimble
8.3
Sugar Sell (SugarCRM)
8.2

Usability

Nimble
9.1
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Nimble
Sugar Sell (SugarCRM)
10.0

Performance

Nimble
Sugar Sell (SugarCRM)
10.0

Support Rating

Nimble
7.3
Sugar Sell (SugarCRM)
6.3

In-Person Training

Nimble
Sugar Sell (SugarCRM)
9.0

Online Training

Nimble
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Nimble
Sugar Sell (SugarCRM)
9.0

Scalability

Nimble
Sugar Sell (SugarCRM)
9.0

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