What users are saying about
Nimble
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95 Ratings
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Based on 95 reviews and ratings
233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 233 reviews and ratings
Feature Set Ratings
- Nimble ranks higher in 2 feature sets: Marketing Automation, Security
- Sugar Sell (SugarCRM) ranks higher in 7 feature sets: Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
- Nimble and Sugar Sell (SugarCRM) are tied in 1 feature set: Sales Force Automation
Sales Force Automation

8.6
Nimble
86%

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 5/9 features
Sugar Sell (SugarCRM) ranks higher in 5/9 features
Customer data management / contact management

8.7
87%
29 Ratings

8.9
89%
32 Ratings
Workflow management

8.4
84%
28 Ratings

8.6
86%
28 Ratings
Territory management

8.9
89%
24 Ratings

8.8
88%
26 Ratings
Opportunity management

8.4
84%
28 Ratings

8.8
88%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings

8.9
89%
29 Ratings
Contract management

8.9
89%
23 Ratings

8.7
87%
26 Ratings
Quote & order management

8.5
85%
21 Ratings

8.1
81%
24 Ratings
Interaction tracking

8.5
85%
27 Ratings

8.0
80%
30 Ratings
Channel / partner relationship management

8.2
82%
26 Ratings

8.6
86%
25 Ratings
Customer Service & Support

8.7
Nimble
87%

8.9
Sugar Sell (SugarCRM)
89%
Sugar Sell (SugarCRM) ranks higher in 2/3 features
Sugar Sell (SugarCRM) ranks higher in 2/3 features
Case management

8.6
86%
22 Ratings

9.1
91%
24 Ratings
Call center management

8.9
89%
20 Ratings

8.8
88%
19 Ratings
Help desk management

8.6
86%
21 Ratings

8.7
87%
17 Ratings
Marketing Automation

8.6
Nimble
86%

8.3
Sugar Sell (SugarCRM)
83%
Nimble ranks higher in 1/2 features
Nimble ranks higher in 1/2 features
Lead management

8.4
84%
26 Ratings

8.9
89%
22 Ratings
Email marketing

8.7
87%
26 Ratings

7.7
77%
23 Ratings
CRM Project Management

8.5
Nimble
85%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Task management

8.6
86%
29 Ratings

9.1
91%
26 Ratings
Billing and invoicing management

8.7
87%
18 Ratings

8.9
89%
18 Ratings
Reporting

8.3
83%
25 Ratings

8.9
89%
24 Ratings
CRM Reporting & Analytics

8.5
Nimble
85%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Forecasting

8.4
84%
23 Ratings

8.9
89%
24 Ratings
Pipeline visualization

8.3
83%
27 Ratings

9.1
91%
25 Ratings
Customizable reports

8.6
86%
23 Ratings

8.9
89%
27 Ratings
Customization

8.4
Nimble
84%

8.8
Sugar Sell (SugarCRM)
88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Custom fields

8.6
86%
29 Ratings

8.9
89%
29 Ratings
Custom objects

8.3
83%
22 Ratings

9.1
91%
26 Ratings
Scripting environment

8.4
84%
18 Ratings

8.9
89%
19 Ratings
API for custom integration

8.4
84%
20 Ratings

8.4
84%
25 Ratings
Security

8.8
Nimble
88%

8.7
Sugar Sell (SugarCRM)
87%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Single sign-on capability

9.1
91%
24 Ratings

9.1
91%
21 Ratings
Role-based user permissions

8.5
85%
24 Ratings

8.2
82%
26 Ratings
Social CRM

8.4
Nimble
84%

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Social data

8.4
84%
29 Ratings

8.8
88%
19 Ratings
Social engagement

8.3
83%
29 Ratings

8.5
85%
16 Ratings
Integrations with 3rd-party Software

8.3
Nimble
83%

8.7
Sugar Sell (SugarCRM)
87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Marketing automation

8.1
81%
25 Ratings

8.9
89%
19 Ratings
Compensation management

8.4
84%
19 Ratings

8.5
85%
13 Ratings
Platform

8.0
Nimble
80%

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Mobile access

8.0
80%
27 Ratings

8.3
83%
20 Ratings
Attribute Ratings
- Nimble is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating
- Nimble and Sugar Sell (SugarCRM) are tied in 1 area: Usability
Likelihood to Recommend

8.8
Nimble
88%
33 Ratings

8.3
Sugar Sell (SugarCRM)
83%
57 Ratings
Likelihood to Renew

8.3
Nimble
83%
2 Ratings

8.2
Sugar Sell (SugarCRM)
82%
26 Ratings
Usability

8.7
Nimble
87%
19 Ratings

8.7
Sugar Sell (SugarCRM)
87%
10 Ratings
Availability

Nimble
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Performance

Nimble
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Support Rating

8.9
Nimble
89%
20 Ratings

9.2
Sugar Sell (SugarCRM)
92%
18 Ratings
In-Person Training

Nimble
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Online Training

Nimble
N/A
0 Ratings

8.0
Sugar Sell (SugarCRM)
80%
1 Rating
Implementation Rating

Nimble
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
9 Ratings
Product Scalability

Nimble
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Relationship Manager
HyerInformation Technology & Services, 11-50 employees
Sugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesPros
Nimble
- Importing contacts in the CRM is very much consist of easy steps.
- It allows me to create, edit and view contacts records anywhere from the web.
- It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
- it is playing an excellent role in managing our all relations.
Business Development Manager
Lee Hecht HarrisonManagement Consulting, 1001-5000 employees
Sugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
Nimble
- Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
- Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Client Account Executive
ZetentaMarketing & Advertising, 11-50 employees
Sugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesPricing Details
Nimble
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Nimble Editions & Modules
Edition
Business | $19.001 |
---|
- Per User Per Month
Additional Pricing Details
—Sugar Sell (SugarCRM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$52 per month
Sugar Sell (SugarCRM) Editions & Modules
Edition
Sugar Sell | $80.001 |
---|---|
Sugar Professional | $52.001 |
Sugar Enterprise | $85.001 |
- Per User/Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
Nimble
Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
VP of Sales and Marketing
SmartThoughts LLC.Computer Software, 1-10 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
Nimble
Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeesSugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
Nimble
Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Master of Busines Administration
SSDIGITALCOMarketing & Advertising, 201-500 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
In-Person Training
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
President/CEO
1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees
Sugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
Nimble
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
Nimble
- Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
- A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
The Client Orchardist
The Client OrchardistManagement Consulting, 1-10 employees
Sugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees