Nimble vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 7.2 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
NimbleWeb+Center
Editions & Modules
Business
$19.00
Per User Per Month
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
NimbleWeb+Center
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NimbleWeb+Center
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.5
30 Ratings
10% above category average
Web+Center
-
Ratings
Customer data management / contact management9.529 Ratings00 Ratings
Workflow management8.428 Ratings00 Ratings
Territory management8.724 Ratings00 Ratings
Opportunity management8.228 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.429 Ratings00 Ratings
Contract management8.523 Ratings00 Ratings
Quote & order management6.721 Ratings00 Ratings
Interaction tracking9.227 Ratings00 Ratings
Channel / partner relationship management8.126 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.2
22 Ratings
9% above category average
Web+Center
-
Ratings
Case management7.922 Ratings00 Ratings
Call center management8.220 Ratings00 Ratings
Help desk management8.321 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.7
27 Ratings
14% above category average
Web+Center
-
Ratings
Lead management8.426 Ratings00 Ratings
Email marketing9.026 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.2
29 Ratings
8% above category average
Web+Center
-
Ratings
Task management8.529 Ratings00 Ratings
Billing and invoicing management8.418 Ratings00 Ratings
Reporting7.725 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
27 Ratings
16% above category average
Web+Center
-
Ratings
Forecasting8.923 Ratings00 Ratings
Pipeline visualization8.827 Ratings00 Ratings
Customizable reports9.023 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.6
29 Ratings
13% above category average
Web+Center
-
Ratings
Custom fields9.029 Ratings00 Ratings
Custom objects8.322 Ratings00 Ratings
Scripting environment8.518 Ratings00 Ratings
API for custom integration8.820 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.3
26 Ratings
11% above category average
Web+Center
-
Ratings
Single sign-on capability9.324 Ratings00 Ratings
Role-based user permissions9.224 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.4
29 Ratings
14% above category average
Web+Center
-
Ratings
Social data8.529 Ratings00 Ratings
Social engagement8.429 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.8
25 Ratings
20% above category average
Web+Center
-
Ratings
Marketing automation8.725 Ratings00 Ratings
Compensation management8.919 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.3
27 Ratings
10% above category average
Web+Center
-
Ratings
Mobile access8.327 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Nimble
-
Ratings
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Expert directory00 Ratings7.01 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings7.42 Ratings
Ticket creation and submission00 Ratings10.02 Ratings
Ticket response00 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Nimble
-
Ratings
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base00 Ratings8.42 Ratings
Internal knowledge base00 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Nimble
-
Ratings
Web+Center
9.7
2 Ratings
23% above category average
Customer portal00 Ratings9.52 Ratings
Email support00 Ratings9.52 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
NimbleWeb+Center
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimbleWeb+Center
Likelihood to Recommend
8.5
(33 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.3
(2 ratings)
-
(0 ratings)
Usability
8.5
(19 ratings)
-
(0 ratings)
Support Rating
9.8
(19 ratings)
-
(0 ratings)
User Testimonials
NimbleWeb+Center
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Read full review
Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Pros
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Read full review
Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Read full review
Cons
Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
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Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Likelihood to Renew
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Internet Software Sciences
No answers on this topic
Usability
Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Internet Software Sciences
No answers on this topic
Support Rating
Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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Internet Software Sciences
No answers on this topic
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
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Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
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Return on Investment
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Read full review
Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Read full review
ScreenShots

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs