What users are saying about
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95 Ratings
4 Ratings

Nimble

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95 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.6

    Nimble

    86%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 9/9 features

    Customer data management / contact management

    8.7
    87%
    29 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Territory management

    8.9
    89%
    24 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Contract management

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.5
    85%
    21 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.7

    Nimble

    87%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Case management

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Call center management

    8.9
    89%
    20 Ratings
    N/A
    0 Ratings

    Help desk management

    8.6
    86%
    21 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.6

    Nimble

    86%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Lead management

    8.4
    84%
    26 Ratings
    N/A
    0 Ratings

    Email marketing

    8.7
    87%
    26 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.5

    Nimble

    85%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Task management

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    18 Ratings
    N/A
    0 Ratings

    Reporting

    8.3
    83%
    25 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.5

    Nimble

    85%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Forecasting

    8.4
    84%
    23 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.6
    86%
    23 Ratings
    N/A
    0 Ratings

    Customization

    8.4

    Nimble

    84%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    22 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.4
    84%
    18 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Security

    8.8

    Nimble

    88%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Single sign-on capability

    9.1
    91%
    24 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    24 Ratings
    N/A
    0 Ratings

    Social CRM

    8.4

    Nimble

    84%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Social data

    8.4
    84%
    29 Ratings
    N/A
    0 Ratings

    Social engagement

    8.3
    83%
    29 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.3

    Nimble

    83%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Marketing automation

    8.1
    81%
    25 Ratings
    N/A
    0 Ratings

    Compensation management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Platform

    8.0

    Nimble

    80%

    Web+Center

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    27 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Nimble

    Feature Set Not Supported
    N/A
    8.6

    Web+Center

    86%
    Web+Center ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self Help Community

    Nimble

    Feature Set Not Supported
    N/A
    8.7

    Web+Center

    87%
    Web+Center ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Nimble

    Feature Set Not Supported
    N/A
    9.7

    Web+Center

    97%
    Web+Center ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Web+Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Nimble

    88%
    33 Ratings
    9.0

    Web+Center

    90%
    2 Ratings

    Likelihood to Renew

    8.3

    Nimble

    83%
    2 Ratings

    Web+Center

    N/A
    0 Ratings

    Usability

    8.7

    Nimble

    87%
    19 Ratings

    Web+Center

    N/A
    0 Ratings

    Support Rating

    8.9

    Nimble

    89%
    20 Ratings

    Web+Center

    N/A
    0 Ratings

    Likelihood to Recommend

    Nimble

    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Leo George | TrustRadius Reviewer

    Web+Center

    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Jeffery Cropper | TrustRadius Reviewer

    Pros

    Nimble

    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Margaret turner | TrustRadius Reviewer

    Web+Center

    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Jerry Aguirre | TrustRadius Reviewer

    Cons

    Nimble

    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Maria Pulenta | TrustRadius Reviewer

    Web+Center

    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Jeffery Cropper | TrustRadius Reviewer

    Pricing Details

    Nimble

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Nimble Editions & Modules

    Edition
    Business$19.001
    1. Per User Per Month
    Additional Pricing Details

    Web+Center

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $400 3 techs license + 1 yr support

    Web+Center Editions & Modules

    On-premise Edition
    Small business Edition$4001
    Enterprise Edition$1,700
    10 Tech Enterprise Edition$6,0003
    Unlimited tech licenses$18,0004
    1. 3 techs license + 1 yr support
    2. none
    3. 10 techs license + 1 year support
    4. Unlimited tech license + 1 yr support
    SaaS Edition
    Cloud Hosted$251
    Cloud Hosted - Unlimited Techs$1,0002
    1. Per User per Month
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    Likelihood to Renew

    Nimble

    Nimble 8.3
    Based on 2 answers
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Chad Stewart | TrustRadius Reviewer

    Web+Center

    No score
    No answers yet
    No answers on this topic

    Usability

    Nimble

    Nimble 8.7
    Based on 19 answers
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Anonymous | TrustRadius Reviewer

    Web+Center

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Nimble

    Nimble 8.9
    Based on 20 answers
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Maria Wiley | TrustRadius Reviewer

    Web+Center

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Nimble

    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Chuck Royer | TrustRadius Reviewer

    Web+Center

    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Jerry Aguirre | TrustRadius Reviewer

    Return on Investment

    Nimble

    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Ross Keating | TrustRadius Reviewer

    Web+Center

    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Jeffery Cropper | TrustRadius Reviewer

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