What users are saying about
56 Ratings
4 Ratings
56 Ratings
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Score 8.6 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.7
Web+Center
Customer data management / contact management
Nimble
9.6
Web+Center
Workflow management
Nimble
7.7
Web+Center
Territory management
Nimble
7.1
Web+Center
Opportunity management
Nimble
7.6
Web+Center
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Web+Center
Contract management
Nimble
5.9
Web+Center
Quote & order management
Nimble
6.9
Web+Center
Interaction tracking
Nimble
7.7
Web+Center
Channel / partner relationship management
Nimble
7.3
Web+Center

Customer Service & Support

Nimble
7.6
Web+Center
Case management
Nimble
7.6
Web+Center
Call center management
Nimble
7.6
Web+Center
Help desk management
Nimble
7.6
Web+Center

Marketing Automation

Nimble
7.1
Web+Center
Lead management
Nimble
7.2
Web+Center
Email marketing
Nimble
7.0
Web+Center

CRM Project Management

Nimble
7.1
Web+Center
Task management
Nimble
7.7
Web+Center
Billing and invoicing management
Nimble
7.5
Web+Center
Reporting
Nimble
6.0
Web+Center

CRM Reporting & Analytics

Nimble
6.6
Web+Center
Forecasting
Nimble
7.7
Web+Center
Pipeline visualization
Nimble
8.3
Web+Center
Customizable reports
Nimble
4.0
Web+Center

Customization

Nimble
6.9
Web+Center
Custom fields
Nimble
8.6
Web+Center
Custom objects
Nimble
7.3
Web+Center
Scripting environment
Nimble
6.3
Web+Center
API for custom integration
Nimble
5.3
Web+Center

Security

Nimble
5.9
Web+Center
Single sign-on capability
Nimble
7.3
Web+Center
Role-based user permissions
Nimble
4.6
Web+Center

Social CRM

Nimble
8.9
Web+Center
Social data
Nimble
9.3
Web+Center
Social engagement
Nimble
8.5
Web+Center

Integrations with 3rd-party Software

Nimble
6.8
Web+Center
Marketing automation
Nimble
6.9
Web+Center
Compensation management
Nimble
6.8
Web+Center

Platform

Nimble
8.1
Web+Center
Mobile access
Nimble
8.1
Web+Center

Incident and problem management

Nimble
Web+Center
8.6
Organize and prioritize service tickets
Nimble
Web+Center
10.0
Expert directory
Nimble
Web+Center
7.0
Subscription-based notifications
Nimble
Web+Center
7.0
ITSM collaboration and documentation
Nimble
Web+Center
7.4
Ticket creation and submission
Nimble
Web+Center
10.0
Ticket response
Nimble
Web+Center
10.0

Self Help Community

Nimble
Web+Center
8.7
External knowledge base
Nimble
Web+Center
8.4
Internal knowledge base
Nimble
Web+Center
9.0

Multi-Channel Help

Nimble
Web+Center
9.7
Customer portal
Nimble
Web+Center
9.5
Email support
Nimble
Web+Center
9.5
Help Desk CRM integration
Nimble
Web+Center
10.0

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble Editions & Modules

Additional Pricing Details

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nimble
8.9
Web+Center
9.0

Likelihood to Renew

Nimble
8.3
Web+Center

Usability

Nimble
9.1
Web+Center

Support Rating

Nimble
7.3
Web+Center

Add comparison